Only 57% of customers exchanged their Samsung Galaxy Note 7s in Europe
Things seem to be going pretty well in markets like Singapore where about 80% of customers have already exchanged their Galaxy Note 7s, but that's probably because of the low number of units that were sold in this country.
We reported earlier this week that 60% of customers in the United States have exchanged their Galaxy Note 7s in just a couple of days after the replacement units arrived in the country.
Now we've been informed by Samsung that European customers are a little bit behind when it comes to exchanging their units. Exactly 57% have decided to benefit from the exchange program available in all European countries where Samsung sells its products.
The official statement also mentions that 90% of customers who ordered the Galaxy Note 7 in Europe have decided to wait for a replacement unit, while 3% chose another Samsung smartphone instead.
Samsung estimates the exchange program will be successfully completed by early October, which is probably one of the reasons the Galaxy Note 7 is expected to be back on sale in Europe on October 28.
More numbers coming from Samsung indicate that consumers in the UK, Germany, France, Spain and Italy remain loyal to the brand, as 61% of those surveyed said the exchange program did not change their perception toward Samsung, while 15% stated that they now have even more trust in the brand.
If you own a Samsung Galaxy Note 7 phone purchased before September 15, we can't recommend enough joining the exchange program put in place by the South Korean company all over Europe.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against SamsungAlright, the Galaxy Note 7 fiasco is almost over. Samsung has recalled all of the units and issued a software update that limits active phones batteries to a 60% charge to incite people that haven't returned theirs yet to do so. On top of that, the company is posting apology after apology — a string, which culminated in a full-page remorseful letter to its customers, posted in some magazines yesterday.
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-partyEver since the official recall of the Galaxy Note 7 was put into motion, there has been a particular group of buyers that wondered what will happen with their devices now. That is the portion of the users that bought the phablet off eBay, Swappa or similar unauthorized sites and resellers...
3 November Samsung promises to work hard towards regaining consumer trustThe Galaxy Note 7 saga is almost behind us (or at least we hope it is), but the aftermath of it is still very serious for Samsung. Not only did the tech giant lose enough money to make any CEO cringe, but it also felt serious repercussions on its brand image...
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environmentSamsung says that it's reviewing ways of limiting the environmental impact caused by the Galaxy Note 7 discontinuation...
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiascoIn return, Samsung held an event in a Chinese city where many of the local distributors were invited. Furthermore, in order to thank these retailers for their continuing support of the brand, all Samsung execs present at the event, as well as all other members of the staff kneeled on the stage in front of the audience...
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