Samsung Canada will exchange Galaxy Note 7s, bought from a third-party

Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
Ever since the official recall of the Galaxy Note 7 was put into motion, there has been a particular group of buyers that wondered what will happen with their devices now. That is the portion of the users that bought the phablet off eBay, Swappa or similar unauthorized sites and resellers.

Some people have taken to Reddit, social media and various forums to ask for advice and the usual answer seems to be to contact the seller. One person reports that they had to call Samsung, then Verizon, then a local retailer, who finally directed them to eBay, where the unit was purchased from. When said user contacted eBay, the representative told them to file a return claim. Unfortunately, the user didn't share the results of the claim.

We can all agree that this is a pretty gray situation, and one that should have been addressed officially. It appears that Samsung Canada has the answer. Apparently, Note 7 units, purchased from unauthorized retailers can be exchanged for a Galaxy S7 or Galaxy S7 edge. Best of all, a Bill of Sale is not required. However, if you purchased your Note 7 from a third-party, you will not be eligible for a full refund, so you will have to settle for an S7 or an S7 edge.

It is still unclear if Samsung has adopted the same practice worldwide, or is it a Canada-only initiative, but we'll keep an eye out for more information on this.

via MobileSyrup, AndroidCentral

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Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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6 Comments

1. maherk

Posts: 6675; Member since: Feb 10, 2012

Samsung Lebanon is already offering $800 for anyone with a Note 7, and if you have a receipt that shows you paid more than that for your phone, they will match it for you.

2. Subie

Posts: 2269; Member since: Aug 01, 2015

Good to hear they didn't leave you hanging!

3. maherk

Posts: 6675; Member since: Feb 10, 2012

It was a bit late, since days prior to their call, I was forced to sell my Note 7 in the US because I didn't wanna risk my chances and take it with me on the airplane. But yeah, people are happy with the way Samsung Lebanon dealt with their costumers especially in a 3rd world country like mine. Although a bit late, but it's always better than never.

4. deewinc

Posts: 454; Member since: Feb 21, 2013

Even in Kenya, doesn't matter where you bought it second hand or not. Just show them the damn device and get a $900 refund or the S7 edge/Note 5 with Samsung goodies and change. Keep in mind that the device was on pre-order in Kenya. So at least those who imported it or bought it while travelling have all been sorted out.

5. monoke

Posts: 1124; Member since: Mar 14, 2015

Closet note 7 users better get it exchanged quick unless u wanna get stuck with an overpriced wifi tablet with zero support n 60% battery that can blow ur face off. Is all that worth it just cuz u can draw lil pretty pictures on it?

6. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Really can't wait for it's successor, can't settle for anything less as an upgrade to my OnePlus One. Such a shame that this feature-packed device had to be put to an end so quick...

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