Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
Some people have taken to Reddit, social media and various forums to ask for advice and the usual answer seems to be to contact the seller. One person reports that they had to call Samsung, then Verizon, then a local retailer, who finally directed them to eBay, where the unit was purchased from. When said user contacted eBay, the representative told them to file a return claim. Unfortunately, the user didn't share the results of the claim.
We can all agree that this is a pretty gray situation, and one that should have been addressed officially. It appears that Samsung Canada has the answer. Apparently, Note 7 units, purchased from unauthorized retailers can be exchanged for a Galaxy S7 or Galaxy S7 edge. Best of all, a Bill of Sale is not required. However, if you purchased your Note 7 from a third-party, you will not be eligible for a full refund, so you will have to settle for an S7 or an S7 edge.
It is still unclear if Samsung has adopted the same practice worldwide, or is it a Canada-only initiative, but we'll keep an eye out for more information on this.
via MobileSyrup, AndroidCentral
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco