Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung

Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
Alright, the Galaxy Note 7 fiasco is almost over. Samsung has recalled all of the units and issued a software update that limits active phones' batteries to a 60% charge to incite people that haven't returned theirs yet to do so. On top of that, the company is posting apology after apology — a string, which culminated in a full-page remorseful letter to its customers, posted in some newspapers yesterday.

But forgiveness is not easily given, it seems. Canadian law firm McKenzie Lake Lawyers LLP has filed a class action lawsuit against Samsung's Canadian and US divisions. The claim states that Samsung was negligent and should have been aware of the dangers its device poses.

The lawsuit represents Canadian buyers of the Note 7. Should its allegations be proven in court, the claimants will seek compensation in damages and will require Samsung to issue an official statement, admitting that its actions during the distribution and later recall of the Note 7 were inadequate and that the company attempted to mislead customers and hide information.

The plaintiffs that initiated the class action were Hannah Shaheen and Daniel Fuller. The couple was returning from a honeymoon with their brand-new Note 7 phones when they were informed by airport authorities that they can't bring the phones on board a plane due to the airplane ban, which was issued earlier. As a result, the two customers were forced to destroy and discard their devices in order to be able to return home. The company has not compensated them in any way, the couple said.

source: CTVNews

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Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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32 Comments

1. maherk

Posts: 6770; Member since: Feb 10, 2012

Seriously? They have the decency to blame on Samsung? I am sorry, but as a Note 7 owner, you should know the consequences of taking your phone with you on an airplane. As much as I wanted to keep my phone, I knew what was waiting for me at the airport if I tried to take it with me on my way back from Vegas, that's why I sold it on CG and didn't take my chances by taking it on the airplane when Samsung sent me a big @$$ notification to my Note 7 telling me that you will get fined, or even jailed, if I had my Note 7 with me while on an airplane. And literally, EVERY flight I have been on ever since, make sure to warn you that Note 7 phones aren't allowed in their airplanes anymore.

21. Bernoulli

Posts: 4359; Member since: Sep 01, 2012

You can't just blame the user. If I'm having sex, stuffing my newfound wife Samsung bulls**t is the last thing I'd be worried about. Put yourself in their position (no pun intended, but I've always said sex solves arguments). Also the story isn't specific as to when they left Canada. They could've left right when the note was released, bounced to the remote island (bora bora?) and never got a notification. Am sorry to disagree, but I see Samsung at fault regardless. I'd be pissed too.

30. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

No matter where they would have roamed, if they used their phone they knew about the recall. Its was on the news, it wa son Facebook and Twitter and many other sites. Carriers can push info to your device no matter what country you are in, whether you are on their direct network or not. I am sure they heard about it. They are dumb opportunists trying to capitalize on Samsung's issue. They are no worse than the idiot who purposely left a phone in his car hoping it would catch on fire. Him and his family should have been in it so they could all die. Stupid people don't deserve a gift as valuable as life.

32. Bernoulli

Posts: 4359; Member since: Sep 01, 2012

With this, saying a human death is much more worth than your beloved company, you have shown your true colors. You'll never be taken serious again. Farewell.

2. Zylam

Posts: 1813; Member since: Oct 20, 2010

A hard like to walk, regular folk who just buy whatever looks good to them would not be aware of the recall or ban. Samsung should have had more invectives for people to return their phones. Let's see how this goes. Death to Apple of course. It's all their fault.

5. trojan_horse

Posts: 5868; Member since: May 06, 2016

"Samsung should have had more invectives for people to return their phones". What you talking about? Samsung partnered with various carriers to get people to return their phones and get back their money; Samsung issued an update to limit the Note7's battery capacity to 60%; Samsung issued apologies and also said to ask carriers to ban the Note7 from accesing the network. All of that, plus the freebies and loaner phones Samsung had provided, and the latest incentive being a 50% discount on the upcoming Galaxy S8 for those who had a Note7! And you imply that Samsung's incentives to get people to return their Note7 wasn't enough? This is ridiculous.

7. trojan_horse

Posts: 5868; Member since: May 06, 2016

Besides, Samsung had sent messages to Note7 owners (after the second recall), warning them of the consequences they'll face, if the Note7 happens to cause trouble somewhere - that's enough "invective", if that's what you meant. Samsung did both invectivce and incentive to get people to return their Note7. This couple can't say they weren't aware of the second Note7 recall, as this news was everywhere on the media! When a recall has been made official for a defective product, those who still use it do so at their own risk. You can't blame Samsung in this case.

31. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Please...stop retorting to these trolls. It just isn't worth it. I refuse to anymore. I'm talking about the usual purposeful idiots.

6. maherk

Posts: 6770; Member since: Feb 10, 2012

Oh trust me, even "regular folks" know about the Note 7 issue. This story has been all over the news, social media, and even late night shows don't pass a day without making a joke about this issue. Samsung has done everything they can to make sure the public know that their phone had an issue, and that it has been recalled and discontinued, and those two clearly are trying to blame their stupidity on Samsung, or maybe they knew what was going to happen, yet they decided they might have a chance to make a quick buck out of this situation.

8. trojan_horse

Posts: 5868; Member since: May 06, 2016

"or maybe they knew what was going to happen, yet they decided might have a chance to make a quick buck out of this situation." That's exactly what I thought too... And such is just about the same tactic con artists have been doing to make a quick buck, since this Note7 issue began.

10. Plasticsh1t

Posts: 3100; Member since: Sep 01, 2014

They spent half of their fortune on their honeymoon so they want to compensate.

25. NarutoKage14

Posts: 1318; Member since: Aug 31, 2016

When you recall a product for safety reasons you don't need to provide any incentives whatsoever other than a refund. When you decide to keep a recalled product you are doing so out of your own free will and without any future support or warranty from the manufacturer.

3. monoke

Posts: 1157; Member since: Mar 14, 2015

That couple doesn't deserve jack squat! Who the hell do they think they are? If they're too ignorant to realize there's been a recall couple months ago, then they shouldn't be compensated for the supposed "inconvenience". It's like preparing for a flight without checking the itinerary beforehand. How do u not know what's going on?

4. piyath

Posts: 2445; Member since: Mar 23, 2012

Samsung is like Crooked Hilary. Lies, deception, fraud, misleading info, greedy for money, erasing evidence, ignorance and full of arrogance.

12. BoardDWorld

Posts: 117; Member since: Aug 17, 2016

In this regards, dumb comment.. The couple completely ignored all the warnings. Everyone knows the risks and you can only blame yourself for trying, blaming Samsung when all else fails is just stupid. In fact the complaint is totally irrelevant to their own stupidity. It's like little children diverting to an irrelevant blame to gain justice for their own wrong doing.

13. DeusExCellula

Posts: 1390; Member since: Oct 05, 2014

Grow up.

9. pongkie

Posts: 663; Member since: Aug 20, 2011

hopefully the store would release my note 7 refund tomorrow, even it takes long it's a very good decision to opt a full refund instead of downgrade or keeping it pretending every thing is ok

11. cnour

Posts: 2305; Member since: Sep 11, 2014

Samsung is a bulls**t company. They MUST put an exchange service at each airport. Don't tell me it is impossible, they must pay for this HUGE mistake.

15. DeusExCellula

Posts: 1390; Member since: Oct 05, 2014

Grow up.

16. maherk

Posts: 6770; Member since: Feb 10, 2012

You're asking for the impossible. Everyone on this site has done his fair share of trolling at times, but still show their maturity here and there, except for this kid, NEVER EVER has he contributed in a good and well informed post, he idolizes Apple and will never post anything but trolling comments.

18. maherk

Posts: 6770; Member since: Feb 10, 2012

Their fair**

23. Bernoulli

Posts: 4359; Member since: Sep 01, 2012

I agree with you. It shouldn't be that difficult.

14. Ninetysix

Posts: 2962; Member since: Oct 08, 2012

I thought Techie said that he doesn't travel?

17. TrackPhoneUser

Posts: 256; Member since: Oct 21, 2015

Why'd they use such a hard word, destroy? Could've used a more proper word like dispose of.

19. ibend

Posts: 6747; Member since: Sep 30, 2014

why? for clickbait of course :D

20. sissy246

Posts: 7070; Member since: Mar 04, 2015

Because it's iphonearena taking their daily jab at Samsung. "The claim states that Samsung was negligent and should have been aware of the dangers its device poses" you could say this about any phone or anything with Li-ion batteries. How does any company know something is faulty tell something happens. Yeah they made the note 7 and said this phone poses a danger and we will ruin are reputation and sale it anyway.

26. Bernoulli

Posts: 4359; Member since: Sep 01, 2012

Dispose of means "throw away" destroy means "you can keep it but after it's in pieces" which would be the only logical way for Sammy to compensate the couple, since this serves as evidence that they owned one, otherwise you can't really show ownership of something you no longer have.

22. zendeavour

Posts: 11; Member since: Nov 03, 2016

Samsung is having its BlackBerry moment with the note 7 and now it's recalling Samsung washing machines as well. I just have to laugh.

29. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Of course you would, because you're stupid. I mean, I guess Samsung is the only company in the world who has had recalls on multiple products. Yet Microsoft had recalls on the Surface and Xbox. Car manufacturers have had recalls on multiple products. So had Whirlpool and many others. But those facts allude you fo some reason. Carry on with your purposeful stupidity Maybe you should also get a lawyer and sue and lose and go broke.

24. sissy246

Posts: 7070; Member since: Mar 04, 2015

There are hundreds of thousands of recalls going on. You act like Samsung is the only one.

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