Samsung announces US exchange program for Galaxy Note 7, here is what you can get

As many of you probably know by now, Samsung announced it has stopped sales and shipments of the Galaxy Note 7 after finding a battery cell issue in its flagship phablet.

According to Samsung, there have been 35 cases of Galaxy Note 7 battery issues reported by customers, but only 24 on a scale of 1 million were actually affected by the problem.

Regardless, the South Korean company announced that it will voluntarily replace them with a new one over the coming weeks for customers who already have Galaxy Note 7 devices.

Since the United States was one of the first markets to receive the Galaxy Note 7, Samsung announced an exchange program effective this week.

Samsung is taking a proactive approach to address customer needs around the Note7. We are encouraging customers to exchange their Note7 by taking advantage of our Product Exchange Program. The safety and satisfaction of our customers is Samsung’s top priority,” said Tim Baxter, president of Samsung Electronics America.

If you already own the Samsung Galaxy Note 7, here is what the US product exchange program will offer you:

1. Exchange current Galaxy Note 7 device with a new Galaxy Note 7 (available week beginning September 5).
2. Exchange current Galaxy Note 7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note 7 specific accessories with a refund of the price difference between devices.

In addition, Samsung will also offer customers a $25 gift card or bill credit from select carrier retail outlets when choosing a Galaxy S7 family device or the Galaxy Note 7 within the exchange program.

In order to benefit from the exchange program announced by Samsung, Galaxy Note 7 owners in the United States must contact or visit the retail outlet from where they have purchase their phablet.

Story timeline



1. hillaryisacriminal

Posts: 242; Member since: Aug 26, 2016

What an epic disaster from Samsung. Not only this phone is extremely laggy but it's battery is such a low class battery that it explodes on its on. Note 7 is an epic failure. Everyone should return their phone for their safety. Better option is ditch Samsung and move to other companies whose phones doesn't explode. ( I guess this comment will not make Samsung fanboys unhappy but I don't care. This is a serious issues )

3. Ozsikhs

Posts: 58; Member since: Sep 03, 2015

Could you pls name those companies ehose phones doesn't explode ?

48. sissy246

Posts: 7124; Member since: Mar 04, 2015

Well it's sure not apple

100. joey_sfb

Posts: 6794; Member since: Mar 29, 2012 At least for Samsung case, nobody need to lay in a hospital. The Irony. iFan will hate me for bring this up! Yet another irony. LOL!

5. tedkord

Posts: 17388; Member since: Jun 17, 2009

You sound as delusional, disoriented and downright dumb as soon to be regular citizen Donald Trump.

16. Creep

Posts: 193; Member since: Apr 05, 2016

He actually made fair points. Your description of his comment more accurately describes every comment you make regarding the Note 7. The phone has issues; people have every right to complain.

24. trojan_horse

Posts: 5868; Member since: May 06, 2016

Which fair points? Talking about explosion, iPhones too have had it many times. The latest incidents killed a sick man on his bed. A chinese woman was also killed in 2013 by an iPhone. Heck, in December 2015, an iPhone 6 caught fire in a man's pocket in Atlanta and burnt his pants, leaving him naked in public! You bash Samsung for the Note7's incident, yet ignore other OEMs (*cough* Apple) who have had such incidents way more than Samsung.

27. Creep

Posts: 193; Member since: Apr 05, 2016

So you assume I'm ignoring other OEMs just because we are currently discussing Samsung's Note 7? Why are we bringing up Apple? I never stated or insinuated other OEMs don't have their fair share of problems. For the record, I stay away from Apple iPhones. So, just because iPhones also explode doesn't mean that Samsung's issues should be ignored. Let me know if this doesn't make sense to you, as I'd be happy to further explain.

34. trojan_horse

Posts: 5868; Member since: May 06, 2016

"You bash Samsung..." Sorry, my "YOU" was in plural form, aimed at Apple fans in general, as they are the ones doing all the bashing on the Note7's battery incidents. That's why I brought up the iPhone as proof of it happening to even Apple, the same company which those bashers (hillaryisacriminal, someone12, etc) are fans of. I guess I should have said "You all bash Samsung" in order to avoid the confusion of you thinking I was aiming it at you in particular.

73. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

You must be Korean or work for Samsung, because you have been littering, crying, and sprinkling the forums with your nonsense, since this all started. Relax dude, your boys are not going anywhere, they'll bounce. Is not as if they spilled oil in the ocean.

95. trojan_horse

Posts: 5868; Member since: May 06, 2016

Huh? And what about all those who litter, cry and sprinkle and bash Samsung on this forum, since this all started? Are they all Americans or work for Apple too? Please spare me your biased and pointless comments.

101. tedkord

Posts: 17388; Member since: Jun 17, 2009

They have a right to complain about the battery. And, Samsung is taking care I'd that issue, quickly, without blaming the user, without being dragged to it kicking and screaming. They're even replacing units not affected. The other "issues" he and others have tried to create (Republican style, keep throwing scandals against the wall hoping one will stick) are BS.

28. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Don't feed the troll!!!

111. Mxyzptlk unregistered

We won't feed you.

110. Mxyzptlk unregistered

Tedkord you're in denial. The Note 7 is a complete bomb. Samsung shouldn't have rushed it out so quickly. Stop making up excuses for Samsung's poor judgment

123. tedkord

Posts: 17388; Member since: Jun 17, 2009

Best phone out, no matter how you try to deny it. The battery issue will be fixed. No excuses, no rushing, just reality.

8. sun0066

Posts: 275; Member since: Feb 12, 2011

Yes it is laggy , and the UI is a mess , as well as the setting menu , I will return it not just for safety I have also a moto G4 plus with a very less potent processor and lag less and it is more fluid than the note 7 , amazing what Samsung UI can do ( in a bad sense )

15. darkkjedii

Posts: 31258; Member since: Feb 05, 2011

You don't have a Note 7. That's the typical troll move, say you own one, so you look justified when you bash it.

17. ChickenDinner

Posts: 30; Member since: Feb 14, 2016

@darkkjedii It's also a typical troll move to assume he doesn't own one because you don't agree with his criticisms of the device. I own one and I agree with him 100%. Nothing about his comment suggests that he was trolling. Chill bro.

19. darkkjedii

Posts: 31258; Member since: Feb 05, 2011

Didn't say I don't agree with him (which I don't, based on my experience). There are lots of liars here, that forget the lies they tell, from article to article. Time will tell.

25. ChickenDinner

Posts: 30; Member since: Feb 14, 2016

Your original comment suggested you didn't agree with his statement. However, sun0066's statement does not suggest he doesn't own one. Not everyone on here are liars. Had he not said what he said, I would have said something similar since I have had a similar experience to his. Whether people's comments are something you agree with or don't agree with, let's not jump to the conclusion that someone is a troll. After all, we are all here to have fun having intelligent discussions about our mobile products.

30. trojan_horse

Posts: 5868; Member since: May 06, 2016

Very well said, @ChikenDinner. That hypocrite labels "troll" on all those who he does not agree with, and on tgose who confront his retarded logic. And he bashes people because of their grammar and typos. He's an ultimate troll on this forum.

61. SR-72

Posts: 183; Member since: Sep 01, 2016

Definitely agree. He's very well known police grammar Nazi , and a troll.

32. darkkjedii

Posts: 31258; Member since: Feb 05, 2011

As I said, time will tell. Not everyone comes here to fun either, don't be naive. Some come to start trouble, spread racism, and tell lies.

41. trojan_horse

Posts: 5868; Member since: May 06, 2016

"Some come to start trouble, spread racism, ans tell lies" Yes, that's true. But when you meet users which you do not know, and you see them post something negative about a device, you do not know if they're saying out of honesty, or just to "troll" or "spread lies". So don't jump into conclusions. Yes, time will tell if people have being doing their critics out of honesty or lies. But YOU ARE NOT TIME. You're a mere PA user like all of us. So YOU CAN'T TELL if that poster is telling the truth about him/her owning the Note7 and experiencing it's issues. But yet, you jumped into a conclusion that he/she was doing a "troll move". You were just talking out of your a**. Admit it!

64. SR-72

Posts: 183; Member since: Sep 01, 2016

That's definitely you. So what if they do? What's you're problem?

38. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Nah, he's lying and o thonk you are too. No matter what you claim, o do t have to believe you. I dont need prro and I'm. Ot askong for it. But thr typical sound bytes, of aair is just repeating something they have heard. Claims - 'XDA claims their Note 7 was laggy. I watched the video it was somewhat. However the trolls repeat it as if it's true of all of them. It may just be carrier model dependant. I know the VZW models I had appear to be sluggish. I took them back just 2 days later. But it wasn't terrible. The main reason i took it back was because lied. They claimed they didn't charge their $20 activation fee. What they did do was add $20 to the retail price and sold at $869. I also didn't like the inconsistent UI. They also removed the new settings menu as i guess they assumed it would br confusing and it is someone until you get use to it or actually read. I didnt like their choice to remove Samsung cloud. But my 2 T-Mobile devices and my International purchase have bee. Flawless. I have t noticed any lag. I didnt change any advanced settings. I simply turn off features I don't need. I notice no lag even comparing to my Note 5 which stolills runs as fast as day one. If you want to return your phone we don't need a lame made up excuse. Like insaid I dont care if you or him are lying or not. I don't don't believe you because of how your posts sound. You dont sound convincing. You sound like that chick claiming Chris Brown pulled a gun on her. She doesnt sound convincing. She looks like she is lying. If people are having issues they can choose tondeturn their phone. If they are in fear they will have issues, they can exchange or not. My phone as exhibited any issues so I dont plan to exchange it. If it does, the carrier has to replace it anyways. If my phone or anyone else phone was gonna explode, it would have already. 24 out of 1M to me says the problem is not so bad. Samsung is already dealing with it, and the replacements surely wont have the issue. Samsung is doing rhe rigbt thing. Thanks something I've never seen an do. The iPhone 4 should hsve been recalled. The iPhone 6 Plus shoild have been recalled especially aftwr people suffered injuries. Here is what is funny. All the screen names i see now hating on Samsung, I saw one of them hating on Apple. That includes you, and thr other guy. Samsung has stepped up and acknowledged thr issue and is squashing it publicly, not hiding like the Apple sheep and Apple does. But haters gonna hate. Doesn't matter to me. I love my phone and I'm keeping all 3 which i paid cash for Can you buy 3 and pay cash? Nah. In fact I dont think you have one as I said.

40. Subie

Posts: 2378; Member since: Aug 01, 2015

dude, your spelling and writing is so bad I stopped at the second line.

62. SR-72

Posts: 183; Member since: Sep 01, 2016

That's what happens when you write on a phone dude. You're not that dope to realise that?

78. Subie

Posts: 2378; Member since: Aug 01, 2015

So your saying that proofreading on a phone isn't possible. Got it. SMH

* Some comments have been hidden, because they don't meet the discussions rules.

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