A while back, Verizon users found out that there were multiple ways to get the carrier to gift you a discount. The most reliable method seemed to be to request a transfer out PIN. In an effort to keep you around a little while longer, the company would offer you a loyalty discount. Apparently, this method is still working for now.
Did you leave Verizon after losing your discount?
Yes
75%
No
0%
Didn't lose my discount
25%
Didn't have a discount to lose
0%
Not a Verizon user
0%
The thing is, many of Verizon’s customers were only sticking around because of their discounts. A lot of people would say that the carrier didn’t have good coverage in their area, or that the customer support was unsatisfactory, but the cheap monthly bills were good enough to stay.
Prior to disabling loyalty discounts, Verizon was throwing them around like candy in a desperate attempt at customer retention. There was a point where the carrier’s actions seemed almost nonsensical, and it seemed that Verizon had a pricing crisis.
Now, it appears that Verizon miscalculated how many of its users would stick around after losing their discounts.
Verizon store employees likely saw some angry customers recently. | Image credit — Verizon
If you now request a port out PIN, you will likely be offered another loyalty discount, though at this point they should really call them retention discounts instead. This discount can be as high as $20 a month, and may even be more depending on your plan. During Verizon’s aforementioned pricing crisis, some customers were even getting $40 discounts.
You won’t even have to talk to a customer service representative if you don’t feel like it: the discount can be claimed from within the app. Thankfully, the app isn’t being made mandatory for everything just yet, unlike what T-Mobile is doing with T-Life.
If you’ve been thinking about leaving Verizon, this might be your sign to stay put. Request a transfer out PIN, and see if you get a new loyalty discount. If you do, awesome! However, if you don’t, well…you were leaving anyway.
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Abdullah loves smartphones, Virtual Reality, and audio gear. Though he covers a wide range of news his favorite is always when he gets to talk about the newest VR venture or when Apple sets the industry ablaze with another phenomenal release.
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