Razer Phone users reporting nasty fingerprint scanner, camera, and screen problems

Razer Phone users reporting nasty fingerprint scanner, camera, and screen problems
Razer just confirmed that its Razer Phone suffers from a selection of nasty and potentially game-breaking issues that numerous users apparently suffer from.

Apparently, multiple people have had their fingerprint scanners stop working on them. Weirdly enough, certain users also reported that the fingerprint menu disappear from the settings menu - should I imply what a grave security concern that one is? Apparently, a costly factory reset fixed the issue for some users but others were not that lucky.

Another lesser malady that affects some Razer Phones is a weird bug that randomly applies filters to your captured images. We can't say if this is the fruit of a super-advanced AI that wants you to get as many Instagram likes as possible or merely a silly bug, but we could easily see how aggravating such an issue could be. This new bug got seemingly introduced with a recent incremental software update and some users managed to get it fixed by, you guessed it, a factory reset, but again - others weren't as lucky.

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Finally, extensive gaming for some caused the display to get quite dim and illegible, while another batch of unlucky Razer users was left with a flickering display.

Fortunately, Razer staff members have responded that these issues are being looked into right now and will quite probably be addressed with a software hotfix sometime in the indefinite future, hopefully.


source: RazerZone (1, 2, 3) via PiunikaWeb

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  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2450 MHz
  • Storage 64 GB + microSDXC
  • Battery 4000 mAh

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14 Comments

2. T.Law

Posts: 423; Member since: May 10, 2014

Basically refurbished Nextbit Robins..

3. GreenMan

Posts: 2688; Member since: Nov 09, 2015

Everyone deserves a second chance...

4. fyah_king unregistered

Meh, I never use my fps anyway.

6. Dr.Phil

Posts: 2235; Member since: Feb 14, 2011

I will say that at least Razer is responding to these concerns and they seem to be tuned into the forum posts on their website. Since it's their first phone and because they are at least saying they are committed to fixing the issues, I think it is reasonable to give them a pass. It's not like some other manufacturers I know that would either deny the problem exists or try to sweep it under the rug.

7. Anonymous.

Posts: 423; Member since: Jun 15, 2016

"It's not like some other manufacturers I know that would either deny the problem exists or try to sweep it under the rug." And more specifically, put the blame in the consumer, saying they're using it wrong.

8. cheetah2k

Posts: 2146; Member since: Jan 16, 2011

Razer have made a good effort to get a phone like this out. It is their first attempt, so I'd forgive any issues they are having. To call the issues "nasty", "costly reset" (how the f@k does a reset end up costly????)... but anyways its not an Apple or a Samsung, so of course the iPSA will bash it for all its worth...

11. Leo_MC

Posts: 6138; Member since: Dec 02, 2011

Spending at least 2 hours (if your internet connection is fast) to setup the phone again isn't it costly?

12. andynaija

Posts: 1242; Member since: Sep 08, 2012

Costly in what way?

13. Leo_MC

Posts: 6138; Member since: Dec 02, 2011

Time is the most precious asset one has; I rather spend those hours, doing something that gives me pleasure, rather than spending them, configuring my phone.

14. andynaija

Posts: 1242; Member since: Sep 08, 2012

You do have a point, so I can agree with that.

15. Leo_MC

Posts: 6138; Member since: Dec 02, 2011

It turns out most of the time I have a point :). Cheers!

9. medtxa

Posts: 1655; Member since: Jun 02, 2014

Blame it on software bugs(fixable) and new display which not built by razer.

10. worldpeace

Posts: 3077; Member since: Apr 15, 2016

Will be around $249 after 6 months, and $199 at the end of this year.. Just like it's older brother

* Some comments have been hidden, because they don't meet the discussions rules.

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