It's official, Samsung and AT&T will exchange your waterlogged Samsung Galaxy S4 Active

It's official, Samsung and AT&T will exchange your waterlogged Samsung Galaxy S4 Active
About 24 hours after we exclusively broke the story about Samsung and AT&T's plan to swap out water damaged Samsung Galaxy S4 Active units, we can tell you that the plan is official. As we told you early Tuesday morning, those of you with an IP67 certified Samsung Galaxy S4 Active that is having difficulties because of water damage, will be allowed a one-time exchange to a new Samsung Galaxy S4 Active device as a courtesy. This is being done even if the Liquid Damage Indicator has a positive reading.

Even though the phone is being sold as a version of the Android flagship model that can handle anything you throw at it, the warranty states that liquid damage is not covered. That is a bit ironic considering how AT&T's ad for the phone shows it in situations that would certainly destroy a regular Galaxy S4, including scenes showing the phone getting wet. Check out the ad below. The IP67 certification means that the Samsung Galaxy S4 Active can be submerged in 3 feet of water for 30 minutes and be perfectly fine.

The exchange is being offered only to those who bought their unit from AT&T whether it was purchased online or at an AT&T store. The program has started and will run through October or when replacement units are all gone, whichever comes first.




source: electronista, YouTube

Related phones

Galaxy S4 Active
  • Display 5.0" 1080 x 1920 pixels
  • Camera 8 MP / 2 MP front
  • Processor Qualcomm Snapdragon 600, Quad-core, 1900 MHz
  • Storage 16 GB + microSDXC
  • Battery 2600 mAh(15h 3G talk time)

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32 Comments

3. Seo_Joo_Hyun

Posts: 65; Member since: Jul 14, 2013

Samsung = Bad build Quality

5. SamsungNewbie

Posts: 143; Member since: Jul 06, 2013

Plastic=/= bad build quality. It may feel cheap at first, but once you get used to it the devices feel sturdy and substantial enough. I switched to a s3 from an iPhone 5 and at first was worried about the plastic, but this thing can take a beating. Aluminum dents, plastic scuffs at worst.

9. Seo_Joo_Hyun

Posts: 65; Member since: Jul 14, 2013

LOL...

10. SamsungNewbie

Posts: 143; Member since: Jul 06, 2013

I'm not saying aluminium is bad, but it's got its flaws too like plastic. Denting, screws with signal, can get extremely hot or extremely cold. Plastics downsides are feels cheap and smudges easily. You can hate on Samsung all you want, but there's nothing terribly wrong with their build quality.

25. gazmatic

Posts: 822; Member since: Sep 06, 2012

samsung has cheap plastic feeling i own gs3.. it feels so cheap so disappointed because i bought it for $500

7. MrKoles

Posts: 368; Member since: Jan 20, 2013

Seo Joo Hyun = mad

24. belovedson

Posts: 1061; Member since: Nov 30, 2010

If it has openings its not going to be water proof.......sheesh

26. papss unregistered

I have a friend that ruined her active by putting it in the water for less than a minute. They did send her a new one but she is now scared to use it as intended. I think it has a better feel than the s4.. It does stutter some but not terrible

27. chack_fu

Posts: 46; Member since: Jan 19, 2009

not sure, does this phone have plugs over the charging port and headset port?

28. Rice_Fed

Posts: 8; Member since: Aug 07, 2013

The phone by in large is water resistant. Most of the water damage comes from the charger port not fully closed or battery cover not properly snapped back on. I love mine, I've taken underwater pictures with it and overall it works great. I came from the Rugby Pro which living on a lake comes in real handy. At least Samsung is willing to admit they goofed and are doing something about it.

29. mariosraptor

Posts: 185; Member since: Mar 15, 2012

Make.it active w/o openings and charge it wirelessly. Communicate with pc via Bluetooth or wifi.

30. Rice_Fed

Posts: 8; Member since: Aug 07, 2013

Maybe for the Active 2? I'm sure they'll learn from this. Hopefully..

31. MSCCAG

Posts: 14; Member since: Nov 12, 2013

The replaced battery case is made by texitle ejected.makes the back case durable and ventilate , Yes, It is super thin and slim ,also elastic. The camouflage pattern case compatibl for Samsung Galaxy s4 replacement, Not only the replace case .also it is a wireless Charging case

32. MSCCAG

Posts: 14; Member since: Nov 12, 2013

he camouflage pattern case is from blackberry-cn

* Some comments have been hidden, because they don't meet the discussions rules.

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