Samsung and AT&T to offer one-time exchange of water damaged Samsung Galaxy S4 Active units

Samsung and AT&T to offer one-time exchange of water damaged Samsung Galaxy S4 Active units
Here is an interesting bit of news from one of our loyal readers. According to our source, an internal menu inside AT&T states that the carrier and Samsung will be offering users of the Samsung Galaxy S4 Active a chance to make a one-time exchange if their current unit has been damaged by water. So even if the phone's Liquid Damage Indicator (known in the industry as the 'LDI') has a positive reading, you can still make this one-time swap. The exchange can be made for another Samsung Galaxy S4 Active only.

You might recall that we have heard about a few Samsung Galaxy S4 Active units not holding up underwater like they are supposed to. The IP67 certification that the phone earned is supposed to allow the model to withstand being submerged in 3 feet of water for 30 minutes. Back in June we told you how USA Today tech reviewer Ed Baig was using a review model of the phone to take underwater pictures in his pool when the phone died after being held underwater within the depth and time limit specified by Samsung and AT&T. As we told you at the end of last month, the warranty for the phone does not include damage created by liquids. This could be due to Samsung and AT&T's worry that not everyone will remember to do the little things necessary to make sure that the waterproof seal around the phone is tight.

The memo says that the exchange will be good only for handsets with liquid damage and that those with physical damage will go through standard operating procedures. AT&T reps are being instructed to make sure that the device was purchased directly from AT&T. Those who bought the Galaxy S4 Active from Best Buy, Radio Shack, Walmart or another retailer will inform the customer to take their waterlogged device back to the store where it was purchased from.

Our source did not give us a time frame for the exchange policy and we're not sure if there will be a public announcement made by Samsung, AT&T or both.

Thanks, Anonymous Tipster!

Related phones

Galaxy S4 Active
  • Display 5.0" 1080 x 1920 pixels
  • Camera 8 MP / 2 MP front
  • Processor Qualcomm Snapdragon 600, Quad-core, 1900 MHz
  • Storage 16 GB + microSDXC
  • Battery 2600 mAh(15h 3G talk time)

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41 Comments

1. bugsbunny00

Posts: 2267; Member since: Jun 07, 2013

i dont think t-mobile need any of this for the toughness of xperia z..

10. iushnt

Posts: 3152; Member since: Feb 06, 2013

be thankful to att and samsung that they are offering 1 time exchange for water damage. Xperia Z doesn't provide water damage replacement. My fren had to repair his xperia z on his own cost.

39. bugsbunny00

Posts: 2267; Member since: Jun 07, 2013

jump plan is better then at&t plan hahaha.

17. hung2900

Posts: 966; Member since: Mar 02, 2012

I have experienced dozens times Xperia Z died, a half due to front sreen cracked, and a third due to water. I think Sony does not need to offer this is reasonable, because I can see many crazy Sony fans voluntarily donate more money to Sony

19. kobainez

Posts: 454; Member since: Apr 13, 2012

You're a samsung fanboy. Stop lying that u gt the z. I see u praises samsung phones before. Stop telling bullsh1t

23. hung2900

Posts: 966; Member since: Mar 02, 2012

Oh really? The last time I remember about mentioning "Samsung" is that I said Samsung's tablets are BS. But I really, really hate the behaviour of Sony fans. Very ignorant, even much more than ifans.

25. pwnarena

Posts: 1129; Member since: Feb 15, 2013

go study fiction writing and maths first before making stories. there's a better way to deal with fanboys. it's as simple as telling them the truth.

2. pwnarena

Posts: 1129; Member since: Feb 15, 2013

there have been reports about the xperia z glass panel getting pulled out due to the processor's heat. there will always be defects in certain products. what's more important is how the company addresses these defects.

3. Kurai unregistered

Lol . . .why is samsung even trying to make waterproof phones? it's not even their specialty . . .they should stick to making plastic gadgets instead

7. ZettaiRyouiki

Posts: 39; Member since: Aug 05, 2013

no warranty as well the next time you spill some water on it anyway, waterproofing is still pointless

26. ph00ny

Posts: 2069; Member since: May 26, 2011

Um how would they actually differentiate their phones being dipped in deep water vs what they said the phone can take?

4. CX3NT3_713

Posts: 2363; Member since: Apr 18, 2011

One time??? Should be more than that...since its "water proof" ... im just saying

5. jsdechavez

Posts: 814; Member since: Jul 20, 2012

It's not as water-resistant as they claim then. Better stick with Xperia Z and ZR.

8. iushnt

Posts: 3152; Member since: Feb 06, 2013

i have seen my friend's xperia z getting damaged due to water. Pointless comment

11. pwnarena

Posts: 1129; Member since: Feb 15, 2013

at least the xperia warranty covers water damage provided that the ports are properly sealed or when the liquid detectors don't indicate that water went through where they shouldn't be able to pass through. the s4's warranty mentions that the phone should not be exposed to water or MOISTURE.

13. iushnt

Posts: 3152; Member since: Feb 06, 2013

they said, they don't provide water damage. Every seal was closed and we just tried to do some underwater video. It was fine at first but was gone later. Are you sure about the warranty coz sony in my country said that it wasn't meant to take underwater intentionally. Its just a protective feature and there is no warranty!!

18. rd_nest

Posts: 1656; Member since: Jun 06, 2010

First, try to read properly before commenting like a troll. "Do not expose to liquid or moisture or excess humidity..." "Nor does this warranty cover any failure of the Product due to accident, software or hardware modification or adjustment, acts of God or damage resulting from liquid..." Source:http://www-support-downloads.sonymobile.com/common/warranty_phones_GB_24.pdf "If liquid detection is triggered on the handset or battery, your warranty will be void..." Source:http://www.sonymobile.com/gb/products/phones/xperia-z/specifications/

6. Tsepz_GP

Posts: 1177; Member since: Apr 12, 2012

Sony Xperia Z users also getting water damage due to loosening of the rear glass:http://www.xperiablog.net/2013/08/05/some-xperia-z-owners-complain-of-loose-back-panels-water-resistance-compromised/

9. iushnt

Posts: 3152; Member since: Feb 06, 2013

yes, xperia Z's watter proofing is not great either

12. rantao333

Posts: 346; Member since: May 21, 2013

xperia is not 100% water proof, while samsung is 0% , they just replace it when there is water damage.

15. iushnt

Posts: 3152; Member since: Feb 06, 2013

thats not true..

14. CX3NT3_713

Posts: 2363; Member since: Apr 18, 2011

Lol IMO,, why would you submerge , your smartphone or tablet under water??? .. its olny fpr accidents,,like rain or beer spills :-)

16. iushnt

Posts: 3152; Member since: Feb 06, 2013

but people have bought s4 active so that they can submerge under water and it wasn't suppose to get damaged. Samsung should solve this soon and people also should be careful to tight the backcover and other essential parts of the phone before submerging

20. Danishs

Posts: 147; Member since: May 23, 2013

Samsung: Our waterproof marketed phone isn't really that waterproof.

22. iushnt

Posts: 3152; Member since: Feb 06, 2013

Samsung: "We were just kidding about the waterproof feature. LOL. But we'll give you one more chance"

21. coinmanmat

Posts: 12; Member since: Nov 28, 2012

Wow so Samsung decided not to be a douche bag for once and do the right thing.

24. aditya.k

Posts: 496; Member since: Mar 10, 2013

You buy a new S4 Actice, water spoil it, gets an exchange, now since the handset is new, don't you get to exchange it again!? XD

28. Jack58221

Posts: 157; Member since: Feb 23, 2013

Perry sure they said one time exchange... that would be a one time exchange per line and our account.

27. ph00ny

Posts: 2069; Member since: May 26, 2011

Just so that everyone understands, neither sony or samsung are saying their phones are waterproof. Just water resistant. It's a nice lawyer way of saying it's not meant to be dipped in water

33. snowgator

Posts: 3621; Member since: Jan 19, 2011

Was about to be my comment. You know how thick and sealed a cell phone would have to be to be water PROOF? Both Sony and Sammy need to market it a little more honestly: We sure HOPE it won't die a miserable death under water, but we tried. We really really did.

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