AT&T says customers can exchange their Samsung Galaxy Note 7 for another device

AT&T says customers can exchange their Samsung Galaxy Note 7 for another device
Earlier today, we told you that T-Mobile customers who already own the Samsung Galaxy Note 7 can return the device for a refund which can be used to purchase a new device. We also told you that Sprint subscribers can exchange their Samsung Galaxy Note 7 for a similar device until the issue is resolved. And now, AT&T has just released a statement about Samsung's beleaguered phablet.

In its statement, AT&T says that due to safety concerns, subscribers are "strongly encouraged" to exchange purchased Samsung Galaxy Note 7 units for a new smartphone. Accessories that were bought can also be returned. We would recommend that you head to your local AT&T store to make the exchange, even if you made your Galaxy Note 7 purchase from AT&T's website. The carrier's reps are better equipped to handle your problem on a face-to-face basis.

So far, we have yet to hear from Verizon. As we told you earlier this morning, Samsung officials were reportedly in talks with the nation's largest carrier to discuss the situation. As soon as Big Red releases a statement, we will pass it along to you.


We imagine that the Samsung Galaxy Note 7 will be one of the major topics discussed this weekend by the top brass at carriers throughout the world. And since we never close, feel free to stop in anytime to check out the latest news on the Galaxy Note 7.

source: AT&T

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Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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42 Comments

1. EC112987

Posts: 1214; Member since: Nov 10, 2014

Already did!!! Really wanted to keep the note 7 but didn't wanna take any chances

9. Arch_Fiend

Posts: 3948; Member since: Oct 03, 2015

What did you get? What I just read your other post, they make you choice another samsung device?

11. EC112987

Posts: 1214; Member since: Nov 10, 2014

According to the guy at my store he said I can either swap it ou for a new note and waitt or get another galaxy device. I went with the edge instead. I didn't wanna wait a whole month for another phone. I wanted to keep it but i don't know. I can be one those unlucky people.

12. trojan_horse

Posts: 5868; Member since: May 06, 2016

I think you should have gotten a Note5 instead. I mean, the the Note5 is the only logical substitute of the Note7. Well, unless you do not need the S-Pen.

13. EC112987

Posts: 1214; Member since: Nov 10, 2014

The pen is nice but I rarely use it.

18. bobby84

Posts: 595; Member since: May 13, 2016

Here is a great non inflammatory view on the note7 https://www.youtube.com/watch?v=_wy50S_aDzc

19. tedkord

Posts: 17198; Member since: Jun 17, 2009

Yep..She pretty much nailed it.

35. Rocket

Posts: 636; Member since: Feb 24, 2014

like she said life would be easier if only the note 7 had removable battery. maybe samsung is learning and go back to removable batteries that way the next time they have a problem like this all they have to do is sent new free batteries to customers instead of a recall.

26. Arch_Fiend

Posts: 3948; Member since: Oct 03, 2015

Well that's lame but at least you still have a more than decent phone while you wait for you N7 to return.

2. nctx77

Posts: 2540; Member since: Sep 03, 2013

It makes me wonder why the S7 edge didnt have any issues. Makes me think the real problem is the usb- c port.

5. sgtdisturbed47

Posts: 965; Member since: Feb 02, 2012

It's a different battery altogether

8. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Very likely. That was one of the problems stated in this article I've been pointing out ( http://www.dereferer.org/?http%3A%2F%2Fbit%2Ely%2F1SNt8FV ) on all of pa's rumor articles of the Note 7's port. Using the wrong charger is currently a big risk with USB Type C connectors.

3. jharo

Posts: 25; Member since: Jan 08, 2009

Nope, I'm keeping mine until I can exchange it for another Note 7.

31. therealestmc

Posts: 679; Member since: Jul 23, 2012

I hope you don't go kaboom with that thing in your pocket.

4. JGuinan007

Posts: 699; Member since: May 19, 2011

Can I exchange it for the new Nexus when it comes out?

6. EC112987

Posts: 1214; Member since: Nov 10, 2014

They usually don't carry the nexus and they only let you get another Samsung phone or a new note 7

7. Junito

Posts: 143; Member since: Feb 12, 2012

Boom!!! don't take chances, take it back. Once warranty runs out, well you know the rest.

10. darkkjedii

Posts: 30903; Member since: Feb 05, 2011

Mine works great under all scenarios thus far. I'm keeping it, unIess I can exchange it, and leave with a new one. Mine never gets hot, even while charging and watching YouTube. I'm cool.

14. ameran

Posts: 344; Member since: Dec 04, 2013

I am sure the battery would be okay when people don't use third party chargers. I keep mine till Verizon officially asks for exchange. I can't live without my Note and no other phone could replace it for what I do.

15. bobby84

Posts: 595; Member since: May 13, 2016

The US versions are good, Ill wait till Samsung announce their findings. I would have any other phone

16. bubbadoes

Posts: 1225; Member since: May 03, 2012

next up verizon. so far. sprint. t mobile and att. what a flop for samsung again. no quAlity control. this is why samsung is turning a profit. they charge 900 dollars for a buildcost of probably 180 for the note 7 and its been plaqued with problems since day 1. told you all you cant trust those kia makers

21. tedkord

Posts: 17198; Member since: Jun 17, 2009

The only problem it's had is the battery issue, and Samsung is handling it. They're quality is tops, and it remains the best phone there is.

28. Mxyzptlk unregistered

Obviously not if the phones are exploding.

38. tedkord

Posts: 17198; Member since: Jun 17, 2009

Some have a defective battery pack, which will be remedied free, apparently for all owners, even those not affected. Still the best phone there is.

34. hillaryisacriminal

Posts: 242; Member since: Aug 26, 2016

Still defending ur god samsung u must be a loyal samsung sheep . Look kid samsung doesn't care about ur safety.

36. bobby84

Posts: 595; Member since: May 13, 2016

Get out of here, idiot

39. tedkord

Posts: 17198; Member since: Jun 17, 2009

And I don't care about Samsung's safety. So what? No major corporation cares about its customers' safety, only about PR and sales. However, Samsung jumped right on the issue, and immediately decided to do the right thing, unlike some other companies that denied, lied and had to be dragged kicking and screaming toward the right thing.

42. hillaryisacriminal

Posts: 242; Member since: Aug 26, 2016

Man u sheep must be smoking that burned battery fume ur fanboism towards samsung is extreme .

22. Ruturaj

Posts: 1484; Member since: Oct 16, 2014

Its not an iPhone to cost 180 to build.

23. Ruturaj

Posts: 1484; Member since: Oct 16, 2014

Also S7 costs 255 for parts, so note wold be somewhere around 280-300.

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