AT&T says customers can exchange their Samsung Galaxy Note 7 for another device

AT&T says customers can exchange their Samsung Galaxy Note 7 for another device
Earlier today, we told you that T-Mobile customers who already own the Samsung Galaxy Note 7 can return the device for a refund which can be used to purchase a new device. We also told you that Sprint subscribers can exchange their Samsung Galaxy Note 7 for a similar device until the issue is resolved. And now, AT&T has just released a statement about Samsung's beleaguered phablet.

In its statement, AT&T says that due to safety concerns, subscribers are "strongly encouraged" to exchange purchased Samsung Galaxy Note 7 units for a new smartphone. Accessories that were bought can also be returned. We would recommend that you head to your local AT&T store to make the exchange, even if you made your Galaxy Note 7 purchase from AT&T's website. The carrier's reps are better equipped to handle your problem on a face-to-face basis.

So far, we have yet to hear from Verizon. As we told you earlier this morning, Samsung officials were reportedly in talks with the nation's largest carrier to discuss the situation. As soon as Big Red releases a statement, we will pass it along to you.

We imagine that the Samsung Galaxy Note 7 will be one of the major topics discussed this weekend by the top brass at carriers throughout the world. And since we never close, feel free to stop in anytime to check out the latest news on the Galaxy Note 7.

source: AT&T

Story timeline

Related phones

Galaxy Note7
  • Display 5.7 inches
    2560 x 1440 pixels
  • Camera 12 MP (Single camera)
    5 MP front
  • Hardware Qualcomm Snapdragon 820
    4GB RAM
  • Storage 64GB, microSDXC
  • Battery 3500 mAh
  • OS Android 6.0 Marshmallow


Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit for samples and additional information.
FCC OKs Cingular's purchase of AT&T Wireless