T-Mobile forcing older customers to upgrade to new plans

T-Mobile forcing older customers to upgrade to new plans
T-Mobile has started informing some of its older customers that they have to switch to one of the carrier's newest plans.The goal is to have all of its customers converted by next year. Because T-Mobile is forcing the issue here, some of its older customers will have the right to leave the carrier without having to pay an Early Termination Fee until February 1st, 2014.  A T-Mobile rep says that, "...we strongly believe that customers will see the benefits of these new plans."

T-Mobile has led the industry with some innovative new plans. The carrier was the first of the majors to eliminate subsidized equipment pricing, first to offer multiple equipment upgrades in one year, and has just announced free unlimited global data in over 100 countries. In addition, new customers are no longer required to put down a deposit based on a credit check. While a credit check will still be conducted, it will be used to determine down payment amounts for new phones.

A copy of a letter sent by T-Mobile to a current customer shows that the unnamed person is getting switched next month to unlimited talk text and data for $45 a month.

source: TmoNews



1. ardent1

Posts: 2000; Member since: Apr 16, 2011

The correct way is to let the customer know their plan is toast, but continue to honor the original agreement until the contract expires OR provide a strong bribe to get people to change to a new plan. T-mobile like any other carrier is in the business to serve its customers, and not have the customers bend to the company's will.

2. JC557

Posts: 1921; Member since: Dec 07, 2011

It seems that the new plans are cheaper than the old grandfathered plans so it shouldn't be a problem really. Now they just have to start shading in their coverage map and I'm there.

5. WirelessCon

Posts: 311; Member since: May 11, 2010

Yeah,T-Mobile's coverage is practically worthless for those who travel within the U.S.

7. JC557

Posts: 1921; Member since: Dec 07, 2011

Not really, they're quite good in major metropolitan areas and major highways. They just need to expand some more so that I can get T-Mobile service in the country, backwoods and certain racing venues I participate at. Traveling outside of the US the unlocked SIM works wonders though my Verizon LTE phone has that covered as well.

4. Topcat488

Posts: 1417; Member since: Sep 29, 2012

I haven't lived in the U.S.A. for the last 30yrs Sir, but i would wager that deep in T-Mobiles Contract it states something like,,,, "We have the right to change the Terms of this contract at any time...". In small tiny letters. :(

6. Larry_ThaGr81

Posts: 592; Member since: May 26, 2011

I'd gladly settle for being able to leave the carrier without having to pay an early termination fee.

3. xtroid2k

Posts: 601; Member since: Jan 11, 2010

I thing T-Mobile knows it will never have the coverage of its larger rivals so it makes up in program what it can't do in the network side of things. Don't get me wrong, they are working on there network, but we all know the truth.

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