Some Samsung Galaxy S7/Galaxy S7 edge users have issue with Recent Apps/Multi-Window Key

Some Samsung Galaxy S7/Galaxy S7 edge users have issue with Recent Apps/Multi-Window Key
Some Samsung Galaxy S7 and Samsung Galaxy S7 edge owners are apparently dealing with an issue that causes the phone to act as though the Recent Apps/Multi-Window key has been pressed, even when it hasn't been touched. One XDA member says that it appears as though the capacitive key is shorted out, and is registering his pinky as a key press. The only problem is that neither pinky is anywhere near that key.

Others are complaining about similar incidents with their Galaxy S7/Galaxy S7 edge, with the false key press taking place usually not too long after the phone has been unlocked. A Galaxy S7 owner with this issue called Samsung, and the manufacturer said that it has sent out a 60MB update that might fix the problem.

Samsung also said that if the update doesn't help, a good ol' factory reset might do the trick. That seemed to end the issue for one of the affected owners. After performing a factory reset on his handset, he has unlocked his phone more than 40 times without the Multi-Window pop up appearing on his screen.

If you don't mind running a factory reset, that seems like the cure for this issue. Just make sure you have everything backed up before you start.


source: XDA

Related phones

Galaxy S7
  • Display 5.1" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2200 MHz
  • Storage 32 GB + microSDXC
  • Battery 3000 mAh(28h 3G talk time)
Galaxy S7 edge
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2200 MHz
  • Storage 32 GB + microSDXC
  • Battery 3600 mAh(36h 3G talk time)

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29 Comments

1. Arschsalat

Posts: 158; Member since: Feb 29, 2016

On Screen Buttons FTW !

5. tyrionTheWise unregistered

Both use the same digitizer. So even if this was a on a phone with soft keys, it will be the same issue there. It's just a software bug, with no relation to the hardware being used.

9. Exynos.

Posts: 177; Member since: Mar 28, 2016

Right. It's not about capacitive or on-screen buttons. But a TouchWiz bug.

27. wrm2013

Posts: 230; Member since: Mar 28, 2013

Playstore Samsung multi window toggle fixes it.

28. wrm2013

Posts: 230; Member since: Mar 28, 2013

Oh yeah, your welcome

2. AllFanboysMatter

Posts: 206; Member since: Feb 14, 2016

Samsung=garbage

10. Exynos.

Posts: 177; Member since: Mar 28, 2016

Samsung is still relevant to many consumers and OEMs who trade with them. Far from garbage.

16. Unordinary unregistered

For you maybe, but not for others. I for one, love my new Samsung fridge :P

17. Donone41

Posts: 246; Member since: Dec 17, 2014

Your pathetic life=garbage.

19. fyah_king unregistered

Apple= recycled

22. bubblechaos

Posts: 114; Member since: May 04, 2015

big comeback right here.

32. Callisto

Posts: 15; Member since: Nov 16, 2015

Rebat is real

26. tedkord

Posts: 16979; Member since: Jun 17, 2009

Note 5 = best large smartphone on the planet.

31. tabVision

Posts: 26; Member since: Jul 16, 2015

Show me one manufacturer that did not had any issues with their devices after lunch. I assume it is just a software issue that will be fixed soon

3. Xperia_droid

Posts: 42; Member since: Nov 07, 2013

LoL and i came here to know abt Multi window key. this points out that i don't care about SAMSUNG :D

6. tyrionTheWise unregistered

Multitasking key = multi window key on Samsung. Tap on the key -> recent apps, long press -> multi window.

8. Xperia_droid

Posts: 42; Member since: Nov 07, 2013

Oh thanks for the info btw

4. tunewar123

Posts: 17; Member since: Mar 17, 2016

We get it Alan... iPhone is the perfect phone without flaws.. Only Android makes phone with flaws...

11. Exynos.

Posts: 177; Member since: Mar 28, 2016

Alan didn't say that. Re-read his article.

15. Clars123

Posts: 1071; Member since: Mar 16, 2015

BGR will be like.."The Galaxy S7 has a MASSIVE hardware failure issue...and it's one you'd never expect"

18. Zylam

Posts: 1751; Member since: Oct 20, 2010

So what now, Samsung has a software issue too. I've lost track of the score of software problems between apple and Samsung, fanbois fill me in please? Yes yes yes death to Apple and long live the great and inexpensive Samsung..

20. fyah_king unregistered

Mine is great!

21. johanbiff

Posts: 415; Member since: Mar 31, 2015

never happend to my exynos s7 edge, prob the SD820 variant ;)

23. DFranch

Posts: 469; Member since: Apr 20, 2012

So now PhoneArena has started posting complaints from the XDA Forum and treating it like it's a widespread issue.

25. Clars123

Posts: 1071; Member since: Mar 16, 2015

they've always done this to be honest...more for some OEMs than others

24. mariow2015

Posts: 49; Member since: Jan 08, 2014

I have been having the same issue on my S7 edge, but when I emailed Samsung a couple days ago, they said they haven't heard anyone else complaining about it... Liars!

29. jmill75

Posts: 120; Member since: Jul 22, 2009

So how many people have this issue. A few out of millions of phones sold. If thats the case its WELL below the average number of defective device's. But you will only here about the "few".... Jeez the amount of negative press for Android on this site is ridiculous. Oh well, I come on here...never click an ad, heck I run an ad blocker. iPhone Arena will not benefit from my page click...HA

33. DCLonghorn

Posts: 1; Member since: Mar 31, 2016

I have an S7 Edge and have this problem. It persists after factory reset, although not as bad. It's as if the recent apps button is stuck. It's not once or twice, when it glitches, it's constant and you can't really use the phone. Search "false recent apps presses" at XDA for more folks working through this.

34. franciskano

Posts: 1; Member since: Sep 05, 2016

It´s september 5th and still havind this issue. Any news?

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