(Updated) Samsung to release Note 7 replacements in Australia on Sep 21, other countries in the coming weeks

Samsung is moving ahead with the preparation of a new batch of Galaxy Note 7 smartphones to replace faulty units and prevent the amply documented exploding battery issue from spreading. Samsung Australia has published an official message declaring that replacement stock of the Note 7 will be available to customers at operators and retailers in the country from September 21.

While the announcement is strictly for the Australian market and Samsung hasn't provided dates for global countries, it still gives us a theoretical time frame for when replacement stock will be ready, as well as some important clues for the company's strategy of handling the difficult situation.

Owners of defective Note 7 devices remain entitled to a refund or choosing a new Galaxy Note 7 smartphone, with a courtesy device provided until replacement stock has arrived. They are advised to back up their data, complete a factory reset, power down their smartphone and return it to its place of purchase. From September 21, they will be contacted by their original place of purchase to have the collection or delivery of their new device coordinated.

Units from the replacement stock can be easily identified with the following marks on their packaging – a small black square on the white barcode label, along with a white sticker with the letter 'S' in blue. Additionally, Samsung Australia – and, presumably, all of Samsung – will establish an online database where devices' IMEI numbers can be checked and identified whether they belong to old or replacement stock.

Hopefully, Samsung's Note 7 replacement campaign will begin just as soon in other countries where the phablet has been on sale.

UPDATE: Recall information for all countries where the Galaxy Note 7 will be sold is now available online at this location.

Story timeline

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh



4. trojan_horse

Posts: 5868; Member since: May 06, 2016

September 21? That's after the iPhone7 launches on September 16! Oh, the plan to launch and beging selling a month earlier than Apple's iPhone7 hasn't worked for Samsung.

9. cnour

Posts: 2305; Member since: Sep 11, 2014

Nobody trust them anymore. On the other, how somebody can prove to airlines that his Note 7 is the new one and not the exploding one?

28. tedkord

Posts: 17453; Member since: Jun 17, 2009

Their trust is just fine, maybe enhanced a little by the quick action they took. They will continue to be the to smartphone seller for some time. Sorry to burst your bubble.

16. dimas

Posts: 3394; Member since: Jul 22, 2014

Reviews for lg v20 will be near so I'll just wait for October for the note 7.

25. manojmcn

Posts: 634; Member since: Jul 16, 2015

Singapore is getting replacements from September 16th. $30 voucher & free screen protector as token of appreciation for the inconvenience.

31. kevkyle

Posts: 104; Member since: Oct 21, 2012

Samsung Philippines will be giving my NoTe 7 replacement on OctobeR 1:-) ...V20 will be a handy second phone come christmas - Note 7 and V20 : Smartphone Nirvana !

38. biagnosis

Posts: 106; Member since: Nov 19, 2012

wow kabayan you're rich as f*ck. Hehe. Enjoy your flagship phones

33. jharo

Posts: 25; Member since: Jan 08, 2009

So the website says that replacement is underway in the US...what the heck does that mean?

35. box14380

Posts: 43; Member since: Nov 28, 2013

Folks, I found NO information about Saudi Arabia's replacement program. I've got my device Samsung Galaxy Note 7 from Axiom Telecom in Dhahran Mall, Dhahran, Eastern Province, KSA. The neighbouring Gulf countries already have information on the post from sammyhub.com http://sammyhub.com/2016/09/09/galaxy-note7-recall-info/

37. darkkjedii

Posts: 31529; Member since: Feb 05, 2011

The way for Samsung to squash this is, male make sure the issue if completely fixed, and throw in some perks. Free gifts will make it all better. They handled this like true professionals.

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