Second recall possible for Samsung Galaxy Note 7?

Second recall possible for Samsung Galaxy Note 7?
Most Samsung Galaxy Note 7 owners remained loyal to Samsung following the recall of the phablet. Part of the reason for this support is the phone itself. On paper, the device features high-end specs, a sleek design, S Pen capabilities, an iris scanner, and for the first time ever there is an IP certification rating. And while 37% of Note 7 buyers in China said that they will switch to an iPhone, overall 90% of those who returned their original Galaxy Note 7 said that they will exchange it for the improved "safer" edition of the phablet.

But that was before the new "safe" version of the device apparently exploded twice in recent weeks. Just this past Wednesday, one of the replacement units exploded inside a Southwest Airline plane in Louisville as passengers were boarding the aircraft. According to Bloomberg, if the device that caught on fire inside the plane really is a replacement unit, Samsung faces the possibility of having to announce a second recall of the same model.

The former chairwoman of the U.S. Consumer Product Safety Commission says that second recalls are rare, but would be necessary in the case of the Galaxy Note 7 if the problem with the unit on the plane "is something beyond an aberration." The CPSC was the agency that worked with Samsung to arrange the mid-September official recall of the Galaxy Note 7 in the states.

There is talk that Samsung will lose $5 billion in revenue thanks to the original recall. A second one could do irreparable harm to the Samsung brand. This is not a good time for Samsung to have this issue. Despite word that an Apple iPhone 7 has exploded, the company's new handsets are experiencing strong demand. And just the other day, Google unveiled its new high-end Android handsets called the Pixel and Pixel XL. The phones are designed by Google which means that they have been optimized to work with Android in the same way that the iPhone works hand in glove with iOS.

Samsung was loath to officially recall the original Galaxy Note 7. It took several talks with the CPSC before the recall was made official. If the CPSC feels that a second recall is warranted, it will be interesting to see how fast Samsung goes along with that idea a second time around.


source: FierceWireless

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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110 Comments

1. Mxyzptlk unregistered

This isn't innovation. This is embarrassment.

2. Mxyzptlk unregistered

To add to that, Samsung should be ashamed. They rushed the Note 7 to release in a bid to beat the iPhone 7 to the market and look what happens.

3. Emmanuelz

Posts: 222; Member since: Aug 01, 2013

Samsung look im a fan but this note 7 thing has been a disaster, just take it off the shelves in move on to s8.

84. bfuller2006

Posts: 85; Member since: Oct 31, 2011

I would almost say bring the Note 8 out sooner maybe march just let people choose between and s7 or s7 edge.

4. pongkie

Posts: 663; Member since: Aug 20, 2011

I'm refunding this time, tired of this

33. 14545

Posts: 1835; Member since: Nov 22, 2011

The phone hasn't even been recalled a second time yet, just calm yourself.

54. sgtdisturbed47

Posts: 966; Member since: Feb 02, 2012

Dump it fast and dont look back. Much better that way.

5. tedkord

Posts: 17307; Member since: Jun 17, 2009

"Samsung was loath to officially recall the original Galaxy Note 7." Revise history much? Samsung announced and started working on the recall BEFORE the CPSC even got involved. I'm sure they'd have preferred not to have any of it happen, but they acted immediately.

11. Alan01

Posts: 602; Member since: Mar 21, 2012

Look, I would be saying this regardless of the companies involved, I would not characterize Samsung's reaction as being "immediate." On the other hand, it did need to see what it was dealing with first. With that in mind, the official recall could have been made sooner which is what the CPSC was asking for. Samsung did hesitate to make the recall official. It voluntary recalled the phone on September 2nd, but waited two weeks to make it official. I would say that "loath" is a valid term to describe its feelings about officially recalling the phone. Alan

18. kiko007

Posts: 7493; Member since: Feb 17, 2016

You're both right to some degree. Tedkord, I think you're confusing preemptive action as a verified response. Officially, the recall didn't begin until mandated, not a second before despite warnings from Samsung. Alan, while the preemptive action may not have been through official channels, I wouldn't say Samsung was "loath" to the true recall. Simply unprepared.

30. Macready

Posts: 1817; Member since: Dec 08, 2014

Wrong, Samsung announced the recall on september 2nd:https://news.samsung.com/global/statement-on-galaxy-note7 And detailed the program the same day:http://news.samsung.com/us/2016/09/02/samsung-establishes-u-s-product-exchange-program-galaxy-note7/ Long before mandated (2 weeks later).

34. Alan01

Posts: 602; Member since: Mar 21, 2012

The September 2nd recall was not an official one. It was a voluntary recall that did not meet the government's protocol for an official recall. The latter took place in mid-September. Alan

36. kiko007

Posts: 7493; Member since: Feb 17, 2016

This^^ Mac.

47. Macready

Posts: 1817; Member since: Dec 08, 2014

Semantics, a recall is still a recall. There are and have been many "official" recalls that do not meet all the requirements set by the CPSC for this case. Depends who makes it "official". I think the word you're looking for instead is "mandatory". As used by the CPSC too. As for the voluntary part, the same CPSC also obtains hundreds of "voluntary" recalls every year. "Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission."

66. Alan01

Posts: 602; Member since: Mar 21, 2012

If you think that there is no difference between the two recalls, you are sadly mistaken. The voluntary recall does not require any government involvement at all. The official recall means that selling the item in question is a crime. Had Samsung made the recall official back on 95/2, anyone who sold the Note 7 after that date could have been arrested. Since they didn't, it allowed stores to continue selling the original model until the official recall was put in place. At the word I was looking for was....voluntary because owners of the device were not forced by law to exchange the phone. I guess you must be anti-semantic. I was warned about people like you. Alan

67. tedkord

Posts: 17307; Member since: Jun 17, 2009

Samsung can't make selling them a crime. They don't have that power. You're trying to make a distinction where one doesn't exist. Samsung recalled the device as soon as they confirmed it was an issue. You're trying to make it sound as though they fought not to recall it. That's a lie.

69. Alan01

Posts: 602; Member since: Mar 21, 2012

Never said that. What I said was that the government could arrest anyone who sells an officially recalled item after the recall starts. Alan

75. tedkord

Posts: 17307; Member since: Jun 17, 2009

You said, "Had Samsung made the recall official back on 95/2, anyone who sold the Note 7 after that date could have been arrested." Samsung doesn't have that power. They stopped sales and informed customers immediately.

82. Hallucinator

Posts: 390; Member since: May 24, 2010

Learn reading comprehension. It was quite easy to understand what Alan was saying.

65. tedkord

Posts: 17307; Member since: Jun 17, 2009

The recall began as soon as Samsung announced it, which was very quickly. It was a voluntary recall at that point. When the CPSC got involved, they worked with them, and nothing about the original recall changed - replacement, S7/S7 edge or refund.

68. kiko007

Posts: 7493; Member since: Feb 17, 2016

Dude come on. I gave you the benefit that they offered some action, but that in no way excuses the absence of an OFFICIAL recall. This is a safety issue, it should have been off the shelf as soon as Samsung documented the problem. But it wasn't, and that's the reason for the scrutiny. It took government intervention to finally get people to turn in their units, which is unacceptable for a conglomerate as large as Samsung.

74. tedkord

Posts: 17307; Member since: Jun 17, 2009

Samsung told carriers to pull the phone (and they did), and asked all owners to return them. They did this as soon as they confirmed there was an issue. Again, you're trying to paint a picture here that just isn't true.

24. 14545

Posts: 1835; Member since: Nov 22, 2011

No one is yet talking about a second official recall. You actually can't even pretend a lack of bias here given what Ted said, and the fact that no one even has all the facts yet. Just slow your roll, sparky.

6. ctdog4748

Posts: 797; Member since: Mar 05, 2016

Yes, it's time Samsung moved on from the Note 7 embarrassment. Recall all Note 7's, scrap them and focus on making sure the S8 is a world class device.

28. willard12 unregistered

"So STFU and go buy any other phone than a Note 7. Why are you so obsessed with Samsung? Just buy your lower screen resolution phone and be happy!!!" - ctdog4748 In full disclosure, I may have gotten 1 or 2 word mixed up.

49. ctdog4748

Posts: 797; Member since: Mar 05, 2016

You are obviously too dense to recognize sarcasm. Get offline now and go take a nap.

89. meanestgenius

Posts: 21778; Member since: May 28, 2014

Cut the BS. You weren't being sarcastic, and now you're bumburned because someone called you out. Take your own advice and get offline now and go take a nap.

7. Diego!

Posts: 867; Member since: Jun 15, 2009

They should cancel its production and release a new model, i.e.: Galaxy Phablet, instead. This is really a big step back for Samsung and the Note line. They need to change people's mind and that will be very difficult to achieve.

8. nctx77

Posts: 2540; Member since: Sep 03, 2013

Two recalls in a month.......wow! As for the majority of the people that bought it again, they were diehard fans. They are always going to get the replacement. It's the people that are not loyalist to Samsung or extremely in to tech that Samsung has to worry about.

9. kiko007

Posts: 7493; Member since: Feb 17, 2016

Wow again?! Hmmmm.....has any product that has ever been recalled twice been allowed back into market?

* Some comments have been hidden, because they don't meet the discussions rules.

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