Galaxy Note 7 explodes as passengers board Louisville flight (Update: it was a 'safe' one)

Update: Brian Green, the passenger in ownership of the Note 7 in question, has been in contact with The Verge and revealed a few worrying details of the incident. Specifically, he says he picked up the new device from AT&T on September 21st, which would, by default, render it of the 'safe' denomination. He also provided an image of the original packaging, which includes the black square that Samsung added to clearly signify a safe model. 

Green says he powered the device down and placed it in his pocket as he boarded the plane, but it then began to emit a "thick grey-green angry smoke". He promptly dropped it onto the floor and a short while later, it had burned through the carpet of the plane. At the time of the incident, the Note 7 had about 80 percent battery and since it was in his pocket, seemingly wasn't on charge. Additionally, Green says he'd only been using wireless charging feature since he purchased it, rather than connected power-up through the USB Type-C port.

The Verge ran the IMEI through Samsung's recall checker and found that Green's device should have been of no cause for concern. If it's confirmed that Green's Note 7 was indeed one of the 'safe' newer models, a second recall for Samsung would very possible. This would be a disaster for Samsung not just financially, but wold also hit the company's fragile consumer relations.

The scrap to establish precise facts is underway and meanwhile, Samsung has had this to say on the matter. 

The device, which you may also see a snap of below, is now being held by the Louisville Fire Department's arson unit, according to The Verge's report. The US Consumer Product Safety Commission has also opened an investigation. 

We previously heard of a Galaxy Note 7 owner in China whose device apparently exploded, damaging his MacBook in the process. Since all Galaxy Note 7 units intended for China were not kitted out with the suspect SDI batteries, the launch was People's Republic went ahead as planned right as the worldwide recall was commencing. If it's found that the ATL batteries are also susceptible to explosion, China would seemingly be a part of any secondary recall.

Brian Green, meanwhile, is apparently now an iPhone 7 owner. 

Original article:

The Galaxy Note 7 recall has been underway for the best part of the month, and while Samsung appears to have rounded up a large portion of the faulty initial batch, getting each and every device recovered safely is going to be a tricky task indeed. As more SDI-packing Note 7 devices are phased out, the theoretical chance of a disruptive and or harmful incident decreases, but it only takes one. Today at Louisville International Airport, a Galaxy Note 7 exploded as passengers were boarding a flight which forced a prompt evacuation and caused minor damage to the plane. 

As travelers were hopping aboard the Southwest Flight 994 to Baltimore on Wednesday, a Galaxy Note 7 overheated and began to emit smoke. Naturally, passengers were swiftly ushered off the plane so the issue could be dealt with. Apparently there were no injuries, although the carpet did suffer a little bit of damage. 

This serves as a reminder, as if any was needed, that owners of recalled Note 7s should not sit back and ignore the issue. A small fire from a charging Galaxy Note 7 could rapidly turn into a big one, and, well, you know the rest. With dozens of reported fires and explosions, it's a miracle that nobody appears to have been seriously injured yet. 

As we've said before, if you got your Note 7 before the recall, power it down and take it back to wherever you purchased from. We get it -- your Note 7 has been running clean as a whistle since you bought it, you have it set up with all your apps in place and don't want to go through the hassle of dealing with customer services. 

But if your Note 7 does happen to explode while on charge, you'll have a lot more inconvenience to contend with -- not to mention damage to property and potential harm to yourself and those around you.

source: Gizmodo, Verge

Story timeline

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh



1. kerginaldo17 unregistered

It's never ends? What madness!

23. Creep

Posts: 193; Member since: Apr 05, 2016

Note 7 sucks and here's why: 1. Laggy performance: 2. It explodes 3. Read #1 and #2 Phone of the year my a$ was barely phone of the month lol

29. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

Well, the Note 7 does not suck. But, I would advise people to stay away until we know for sure units are safe. Not going to lie, I really wish the Note 7 was able to kick the iPhone 7's ass because of their decision to get rid of a 3.5mm headphone jack for the sake of profits.

75. electrophage

Posts: 73; Member since: Jun 17, 2011

Samsung should have the courage to electronically turn them all off if that's possible, whether the owners cooperate or not

80. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

Courage lol I see what you did there.

149. piyath

Posts: 2445; Member since: Mar 23, 2012

Ehhhhhhhhhhhhhh.... Yeah, Note 7 actually SUCKS big time!! Even before the explosion gate it sucked badly. It was an over hyped product marketed by fanboys like you.

32. gersont1000

Posts: 473; Member since: Mar 13, 2012

I had it and while it has a beautiful screen and really cool little things it does (game launcher, s pen, iris scanner, etc.), I was happy to be able to return it because it was laggy, the fingerprint sensor repeatedly ceased to work making me have to restart the phone, I hated not being able to buy a tempered glass because of the useless curve (except for beauty of the phone), and several times when I was using it for GPS navigation it would restart several times during the short trips. I exchanged for a G5 and saved myself $15/month. My two other Note 7s on other lines didn't experience these things by the way, they run perfectly, but I'd rather save the money since those things missing on the G5 compared to the Note 7 are not worth that much to me.

44. Bernoulli

Posts: 4362; Member since: Sep 01, 2012

Phone of the month? More like two weeks, that's when the global recall began lol

53. trojan_horse

Posts: 5868; Member since: May 06, 2016

It's creepy how you keep posting that XDA article, preaching here how the Note7 has a laggy performance. You buy it because it comes from XDA? There are many other equally credible sites which have said the opposite of what your XDA link says, yet you ignore it. If those websites and articles which praised the Note7's performance are worthless to you, then your XDA article is worthless to me, as well. Your point is nit-picky at best, and the laggy performance claims are debatable. But, the reviews proving the Note7's great performance simply outnumbers the reviews saying the contrary.

60. SupermanayrB

Posts: 1188; Member since: Mar 20, 2012

He's definitely jumping on the lag bandwagon. The only thing that 'lags' on my Note 7 is S-Voice. Google Now works flawlessly & so does Google Voice when I had SwiftKey installed. I just prefer the Samsung keyboard (which never lags) over SwiftKey.

64. Creep

Posts: 193; Member since: Apr 05, 2016

Time to own you once and for all, trojan_horse: 1. 2. 3. 4. 5. Every article I listed here for you references dropped frames and poor performance. It is an issue. Trojan_Horse - You and techieXP are some of the most uneducated people only because of your ridiculous emotional attachment to inanimate objects and brands they represent. If you don't qualify XDA Developers as a credible source, you are a moron. Anything else trojan? The phone has a lagging issue. Get over it. It's factual.

110. trojan_horse

Posts: 5868; Member since: May 06, 2016

You can't own me, kid. I confront retarded posts like yours. In post #23, you said "Note7 sucks", you didn't specify which SoC variant of the Note7. That sounds like you were criticizing the Note7 in general. So, I responded to you in a general term toop, as Exynos Note7 has none of those issues. Talking about freezing, all phones are guilty of it - even iPhones. Quote: "If you don't qualify XDA Developers as a credible source, you are a moron." I consider XDA as a credible source, but that doesn't rule out the possibily that some of their editors could be on a payroll to publish a certain article or rig a cretain test. I'll not just buy into anything a generally-credible source spews, without questionning. Just like DXO Mark and GSMArena, I qualify them as credible sources, but that doesn't mean I'll just buy whatever they sell, anyhow. XDA editors are bloggers, just like any other site - not all are payroll-free. Note7 remains the best phablet, regardless your preaching. Deal with it.

115. trojan_horse

Posts: 5868; Member since: May 06, 2016

And, you talking about me having "emotion" for "inanimate objects" just shows how retarded your understanding is. You're ignoring the bigger picture which is me having emotion (showing support) for the group of people who put in their strenght, money in R&D and the hardwork they put in manufacturing and assembly, by defending their Note7 device against retards like you who spew garbage. And last I checked, a group of people aren't "inanimate objects".

168. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

First off, don't put my name in your bull***t. I don't care about the claims, Because I have not seen such. My device doesn't lag based on how I use it. First, I have games I liek installed, but arrely find time to play them. When I travel, I typically play puzzle games for a few minutes. I also play NFS and Assassin's Creed. None have been laggy. This video shows the performance is good and consistent - I play some of those same games and have similar performance when I do play. Fact - I disqualify any an all benchmarks. I don't sit around running benchmarks on my phone. Why? Because the average user ill never push a phone to the hardware limits as benchmarks are design to do. It doesn't matter which phone has a higher score, whether I like the phone/brand or not. Fact - I disqualify all speed tests for these reasons. When 2 or more device are sharing the same wifi, as with any network, the device that makes the request first, will have its request in most cases granted first. A true web speed test would be device using a different WiFi. App spped tests. No one sists and just opens 10+ apps in a row back to back and then closes them and goes to multi-taskign to see if they load right away. This is not normal phone usage. Again these are TESTS. A test is usually doing things you aren't doing under normal condition. Drop tests. All drop tests are BS. ALL OF THEM. First of all, I have drop a phone just once and had it broke, and have a phone I've dropped many times and it never did. The iPhone and iPad are the only device I have ever dropped, that broke dont he very first drop. I broke my Galaxy S6 Edge because I threw it at someone and hit them with it and then it hit the ground which broke it. But none of my galaxy devices have ever broke on a single drop. I dropped my Note 3 several times and it finally broke once. I try my best never to drop a phone, but fact it, you cant prevent it. Which is why I buy gases an (H screen covers. Blog sites. I have zero trust in ALL blog sites. Any blog sites that si a fact of any one single brand or platform over another, I take all heir BS with no seriousness whatsoever. I dislike fanboy writers..PERIOD. Reviews are suppose to be about fact, not fanboy opinion. Android Authority is pro Android, however when they do discuss the iPhone as a comparison, they are more unfront and have been more honest in their reviews and have far less fanboyism. But I still don't trust them, but they are better than, Cult of Mac, The Verge, PhoneAreana, Gizmodo and others I frequent. PCWORLD was a site I use to love. I had so much trouble with them, I sued them and they settled out. I also sued Engadget, which is why they no longer have a comment section. They ere sued by more than one person. When sites talk about Samsung lag, let me again be upfront as to where I stand so you all can see it AGAIN...

170. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

I do not like TouchWiz. I never have or never will. I like the features it brings that are not natively supported by Android. I also don't like Android more than iOS, I use Android more than IOS because Android allows me to use the devices I buy the way I need to for my business. if Apple offered those things, I would have never purchased an Android device. Like Windows, I use what works...I personally don't give a care, what you think is better. what I do care about is when fanboys make false claims. All computer device lag. IS iOS smoother than some Android devices? Yes. if I wanted the iOS experience on Android, I'd buy a device with stock Android. I do not like stock IOS, but I also got tired of jailbreaking and decided to just buy a phone that works the way I want ti too, and I dont have to bend down to the will of my phone. Some of Samsung devices do lag, and many for them are older than the S4. But a device being slight;y slower than another isn't lag. After all Galaxy device run heavier software and are full of features. If the iPhone had the features the S had, it would run terrible. Virtual machines don't have direct hardware access, and thus never are fast. This is true even on Windows. My PC has 16GB of DDR4 RAM and yet my VM's which are fast, are not as fast as an OS running on native hardware. What makes Android better with a VM vs direct hardware access is, a VM is sandbox against threats. In order to get a threat into Android, you must install that threat. This is not true of hardware. The iPhone 4 can always be jail-broken, because of a flaw in the hardware that IOS can't protect itself against EVER! Speed isn't everything. All devices are equally fast enough. What does matter to me is ability. Fake tests that can be designed to make a device seem better is why I dont deal with them. Its BS. Its just click bait and fanboy fodder. I like Samsung phones because they do what I need better than any other brand of phone. It has the features I want and need, It takes the best pictures, and when i do game the hardware is more than enough for what I like to play. All of those thing play a role in how I use my phone and how I use it is nothing like these sites claim. Thus I don't experience lag even on Samsung phones. I also hate nick-pickers. So what, yes Samsung device sometimes don't perform the way you think they should. They do more than most phones its being compared too. I wouldn't compare a front wheel drive car to a 4x4 truck. I talk about thing that matter. No matter how smooth IOS is, there cameras still take crappy ass pictures. The phone still has limited multi-tasking, no default apps, no pinned windows, no splitscreen, their widgets suck, can't place app icons where you want them in a logical way and more. I don't cherry pick fault. I deal with what matters. IOS has way more faults then a Galaxy. Lag? How about iOS crashes more apps vs all Android versions combines. Maybe they should slow down.

95. piyath

Posts: 2445; Member since: Mar 23, 2012

Are you the Sammy's bitch trojan buddy?? Lol..

121. iC-118

Posts: 260; Member since: Sep 29, 2016

And you are Apples worshiper?

123. iC-118

Posts: 260; Member since: Sep 29, 2016

Whenever and whatever you post, you always get the most and highest thumbs up. Something is not right. Must you have 10 other accounts that you use to give greens....?

159. yalokiy

Posts: 1116; Member since: Aug 01, 2016

Does it really explode? It just burns..

57. iDing-Dong unregistered

You know it will never ends not until all these idiots exchange it with a safe one. Why are they not turning them in. Waiting to make money?

68. NCAAtourney

Posts: 40; Member since: Mar 15, 2016

This "idiot" was using his replacement you fool.

112. amats69

Posts: 1527; Member since: Nov 12, 2012


147. iDing-Dong unregistered

Oops! Sorry my bad. Only read the title

97. piyath

Posts: 2445; Member since: Mar 23, 2012

128. combatmedic870

Posts: 986; Member since: Sep 02, 2015

You know. This really isn't Samsung fault. It's their battery supplier. I'm sure they are top end batteries. Can't do much about it.

163. tnuc2014

Posts: 294; Member since: Sep 12, 2014

Errrr...don't put them in your phones!! No excuse pal. The device has Samsung on the front, not the name of the battery manufacturer!!


Posts: 946; Member since: Feb 23, 2014

So now the replacement ones are exploding too?

9. McLTE

Posts: 922; Member since: Oct 18, 2011

Where does this article say this was a replacement Note 7? Nowhere! It also doesn't specify that it was the original either, though the wording assumes it is. Bottom line.. if you have an original Note 7, don't be an idiot - exchange it for the "good" one. My original Note 7 worked flawlessly and while it sucks, I exchanged it as soon as a new one was available. I'm hoping that Samsung shuts down the IMEI of all the original phones so these issues can't happen anymore.

24. McLTE

Posts: 922; Member since: Oct 18, 2011

Thanks.. damn! This really sucks for Samsung.. I'm a fan, but man, I have a decision to make in the next few days! Return my Note 7 for the Pixel or hang on to it..

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