CPSC: Samsung Galaxy Note 7 officially recalled

CPSC: Samsung Galaxy Note 7 officially recalled
At long last, the U.S. Consumer Products Safety Commission has officially announced the manufacturer recall of the Samsung Galaxy Note 7. The agency says that U.S. consumers with the phone need to power them off and contact their wireless operator, the retail store, or Samsung depending on where it was purchased.

The CPSC says that only those units with an affected battery are subject to the recall, which makes up 97% of the units shipped in the U.S. To determine if your phone has been recalled, you will need to find the IMEI number of your specific device, and call Samsung. If it is part of the recall and you bought it from your carrier, take it back to them. If you purchased your Note 7 from Samsung, you will need to speak to the manufacturer about how to exchange it.

Samsung's earlier decision to recall the phone itself was not successful as it led to confusion among consumers. A CPSC spokesman appeared not to be too pleased with how Samsung handled the matter. "As a general matter it’s not a recipe for a successful recall for a company to go out on its own. In my mind, anyone who thinks that the best way for a recall is for a company to go out on its own needs to have more than its phone checked," a CPSC spokesman said today.


The Samsung Galaxy Note 7 was originally launched on August 15th, and quickly there were reports of explosions being caused by the phablet, mostly while the device was charging. As we told you earlier today, the new Galaxy Note 7 models will feature a green battery indicator on the top of of the unit instead of the usual white icon. These units could be available in the U.S. as soon as next Monday, September 19th.


source: CPSC

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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39 Comments

1. bubbadoes

Posts: 1225; Member since: May 03, 2012

6. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

Contrary to the belief of many members on here, Samsung has not done a good job handling this whole situation. It should have been recalled right away. It's a serious situation, and one that i hope Samsung can recover from.

7. Creep

Posts: 193; Member since: Apr 05, 2016

Agreed, but the Note 7 is finished.

15. trojan_horse

Posts: 5868; Member since: May 06, 2016

The Note7 is nowhere near finished. I mean, don't you get up, when you stumble? Once you fall down, it doesn't necessarily mean you're finished.

20. sgtdisturbed47

Posts: 966; Member since: Feb 02, 2012

They only sold 400k units in the U.S. which is pretty sad for a major flagship release, and that was before the exploding Note7 made the news. Looks like it was a DOA launch anyway, and this huge battery issue just made it a lot worse. Can't win every year.

22. kiko007

Posts: 7493; Member since: Feb 17, 2016

I wouldn't call it sad, buy it sure is telling. I recall a certain fanboy claiming the Note would out sell every smartphone this year........oh how the mighty have fallen. Regardless, I'm gonna pick up an S6 Edge off Swappa to prepare myself for the curved iPhone....... and I'm not gonna hold this against Samsung when making my purchasing decisions UNLESS it continues after they are reissued.

24. kiko007

Posts: 7493; Member since: Feb 17, 2016

*but it sure is telling.

32. sissy246

Posts: 7065; Member since: Mar 04, 2015

That's was just a week , maybe not even a week and then word of the phones started coming in. If that would not have happened it would have been way more.

38. gigicoaste

Posts: 444; Member since: Feb 21, 2016

Finished for you... OK. I'm still waiting the release.. so is not finished for me, for sure I'm not the only one. Was Volkswagen finished after recall? Honda?? Does Samsung has only Note7 device?

10. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

"Samsung has not done a good job handling this whole situation. It should have been recalled right away" What difference would that have made? It wouldn't have prevented more explosions from occurring, nor would it have better informed consumers, it'll only make it illegal for stores to keep selling it.

12. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

It would have made a HUUUUUUGGGGGEEEE difference if they had an official recall right away.

14. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

What difference!? HUUUUUUGGGGGEEEE difference on who to blame for the explosion? That's useless to the affected consumer.

17. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

Immediate communication could have prevented some of the 26 documented injuries. Customers still are confused on the seriousness of this problem. It's scary how many of you are still in denial about Samsung poorly handling this. Check out the following article: http://www.theverge.com/2016/9/15/12926308/galaxy-note-7-recall-samsung-fumbled-usage

25. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Thanks for sharing that source, not sure why you couldn't do that in your first response. Now I see where they could have done it better from the start. They did immediate communication from September 2nd, but it was ambiguous: "For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks" They should have stated it plain and clear that customers should stop using the device immediately, and return it. Instead, this ambiguous statement confused some people into thinking the return is voluntary, and not very serious.

33. sissy246

Posts: 7065; Member since: Mar 04, 2015

Bull crap

11. Bm888

Posts: 517; Member since: Jul 06, 2015

Samsung did the best possible thing it's officials thought of.. this is an exceptionally situation which involves massive recall and Sammy or any other Oem had never faced in recent times... the commission should hv applauded Sammy and just reinforce it without much ado... otherwise hope Sammy manages to pull out of this whole punge

31. sissy246

Posts: 7065; Member since: Mar 04, 2015

Samsung got on it pretty fast and I don't see what was confusing about it. They told people to stop using them and take them back, what's confusing.

34. handsomparis

Posts: 117; Member since: Jun 11, 2015

That just like saying car manufactures should recall right away hell I have a 2013 dodge charger that was just recall because of air bag that serious and they didn't recalled it till 3 years later obvious this was not an issue that was discover during the manufacture process of the phone cause Im pretty sure if it was they would have halted all sales of the device

39. xtroid2k

Posts: 601; Member since: Jan 11, 2010

The phone was released August 15th. There was a total of 2.5million devices moved at launch. Then when a fraction of a percent of phones fail; Samsung has to investigate before recalling. It is now September 16th and the recall and restocking is already underway and almost done. By the way this was done on a global scale; so please tell me how Samsung did a bad job for all this to happen in a 30 days time???

2. bubbadoes

Posts: 1225; Member since: May 03, 2012

Edge series next!!'

3. bubbadoes

Posts: 1225; Member since: May 03, 2012

Waiting on green indicator battery indicators apparently is the fix

8. zunaidahmed

Posts: 1183; Member since: Dec 24, 2011

Uhhh, why are you writing so many comments separately? Just write one. Anyway, that was about time the authority took the issue into it's own hands. Samsungs effort was basically useless, people were confused, didn't know the severity of the matter. Hopefully all the confused customers and those reluctant fanboys will just go for an exchange or a refund.

35. handsomparis

Posts: 117; Member since: Jun 11, 2015

How did they not know I'm still using my note 7 and since I been using I have got about 15 pops up from Samsung letting me know what going and also got email and text alerts from my carrier just cause you haven't got any info and that prolly because you don't have one so I'm very aware of what going and the process

4. bobby84

Posts: 595; Member since: May 13, 2016

The replacements should be here next month

5. bobby84

Posts: 595; Member since: May 13, 2016

*next week

9. Creep

Posts: 193; Member since: Apr 05, 2016

You had it right the first time.

26. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

27. Creep

Posts: 193; Member since: Apr 05, 2016

It's a joke bro.

13. Plasticsh1t

Posts: 3097; Member since: Sep 01, 2014

The recall isn't available for all countries. In the Middle East if you haven't purchased your note from an authorized Samsung reseller you can't return the device and you are totally screwed. Screw Samsung for screwing over their costumers .

19. trojan_horse

Posts: 5868; Member since: May 06, 2016

The same can be said for any other OEM. It's the reseller's duty to get you a new Note7 or refund.

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