Samsung is "humbled" by loyal customers sticking with the Galaxy Note 7


Samsung announced some numbers describing how its Galaxy Note 7 recall program is progressing. The news seem rather positive, with around 90% of users who returned their affected smartphone choosing to stick with the troubled – now safe – phablet. Also, over 60% of all recalled Note 7 units sold in the U.S. and Korea have been exchanged so far.

Samsung Mobile CEO DJ Koh commented that the progress so far has been "encouraging" and explained that Samsung is focused on making sure that affected devices are replaced "as quickly and efficiently as possible." The company is also "humbled" by its customers' loyalty to the Galaxy Note 7. Alas, customers in South Korea have complained that the devices they received in exchange are still marred by battery issues, overheating and quickly losing energy. Samsung dismissed these complaints as isolated cases that are "completely unrelated to batteries."

In early September, Samsung began recalling the Galaxy Note 7 in the 10 countries around the globe where the phablet was put for sale. It's aiming to take back, and potentially replace as many as 2.5 million units by the end of the month. It also halted sales of the device until new stocks of "safe" units have been delivered to the respective markets. Worldwide sales are expected to resume tomorrow, September 28, although South Koreans will have to wait until October 1 (due to a delay) and some European countries won't receive new units until November. Meanwhile, most of the stateside carriers are already selling "safe" Galaxy Note 7 units.

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source: Samsung

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Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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39 Comments

5. maherk

Posts: 6960; Member since: Feb 10, 2012

People bought it for a reason, simply because it is the best smartphone for 2016. You don't see people returning their cars after every recall, and this is the case in here. Even when Samsung was recalling the Note 7, reviewers still called it the best device for 2016.

7. Xperia14

Posts: 1208; Member since: Sep 01, 2015

Too bad that it won't be available till november in Erope. My Z5 died yesterday and otherwise I would replace it with the Note 7. Now thinking of getting the S7 edge or the XZ. Decisions decisosion...

20. Kumar123 unregistered

Go with Xperia XZ. Better looking phone without any battery issues and it doesn't have touchwiz which I'm sure will be plus point for the Sony fans like you. Safety comes first. And Sony is the premium brand in the android market so it's a win win situation for you. Xperia XZ>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>.Note 7.

41. maherk

Posts: 6960; Member since: Feb 10, 2012

If you don't care about S-Pen, then go with the S7 Edge, the battery life on that thing is worth the buy, not to mention all the other goodies. I would say watch atleast 10 reviews before you make your mind into something, that's what I always do.

45. Xperia14

Posts: 1208; Member since: Sep 01, 2015

Yes, I always watch the reviews, even if I'm not planning to buy it haha. My roommate has got the S7 edge and is really happy with it. I've also played with it and I must say it's a really good phone. You have the S7 edge as well as I remeber it correct right? I would prefer the Note 7 mainly because of its bigger screen, but I can't wait till November without a phone. The only downsides for me with the S7 edge and Note 7 are the hardware lack of FM and I don't really like the looks of Touchwiz.

49. maherk

Posts: 6960; Member since: Feb 10, 2012

Same here lol There isn't a piece of gadget that I don't watch dozens of videos about it, and sometimes it comes back to bite me in the ass, because I get to the point where I become so hooked up that I end up buying it. Like now for example, I am getting the Osmo Mobile because of them stupid videos lol And I used to have an S7 Edge, gave it to my brother and got the Note 7. I am not into FM radios, so I don't know about that, but I made the switch solely for the S-pen. The battery life on the S7 Edge was I would say 10% better than the Note 7, which still gives me an average of 6:15+ of sot. And with theme engine, you can download super light material themes, not only it will look better, but also it will feel more zippy.

51. Xperia14

Posts: 1208; Member since: Sep 01, 2015

Thanks for the feedback Maherk! Maybe I can get a replacement or something to wait for the Note 7.

54. maherk

Posts: 6960; Member since: Feb 10, 2012

Anytime buddy, let me know how it goes.

61. iushnt

Posts: 3122; Member since: Feb 06, 2013

I am currently using a Huawei Phone as my main device. However, when I use S7 Edge of my friends, I really like the Theme store. Themes available in Touchwiz will make the boring looking Touchwiz awesome.

81. razmahtaz001

Posts: 501; Member since: May 11, 2013

i never decide based on reviews...i will usually do hands-on on a vcertain device im interested in...then i make my own decision. too many times reviewers based their reviews on what they like and dont like about a phone, which most times differ from my own likes and dislikes.

43. Kumar123 unregistered

Whatever you do don't trust any online reviews. Those reviews are sponsored by samsung. Now a days it's pure foolishness to trust online reviews. Go with your guts. Xperia XZ has better looking design, better display ( with no pentile stripe and will see no burn in), dual front facing stereo speaker for better immersive sound experience, a battery tech that lasts your phone for charging circle ( a safe and non exploding battery tech) and the premium name that comes with Sony. Plus their camera video stabilization and color fidelity is miles better than any samesung phones. Don't trust any samsung fanboys ^ advice. As a iPhone user I whole heartedly believe that Xperia XZ>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>N​ote 7, or any other samsung phone.

44. maherk

Posts: 6960; Member since: Feb 10, 2012

Those words work on trolls like you. Xperia14 has been long enough on this site to know that the last person he should take an advise from, is someone like you with no life and a negative agenda. If he says he wants the Note 7 and if it wasn't for the late release of the phone he would've one by now, then your trolling means ZERO budd.

53. Kumar123 unregistered

LOL, keep crying.

46. Xperia14

Posts: 1208; Member since: Sep 01, 2015

Yes, I know that Samsung pays a lot for online reviews and commenters (Hallyu?). But Samsung's devices are very good anyways. The Note 7 definately has some big advantages over the XZ: It's almost the same size, but it offers a bigger and better screen (that 5,7" Amoled screen must be a joy to watch videos on) and it doesn't have on-screen buttons which I really like. It also has a bigger battery and the camera is a very solid performer. And of course the S-pen and all the functionality that comes with it. The Note 7 is a very solid phone. I really like the software on the XZ on the other hand. It's close to stock and very snappy. But I'm a bit let down that they still don't use OIS and that the battery is only 2900 mAh. But the biggest dealbreaker for me is the removal of FM radio, even though Sony told me that the hardware still supports it (which is not the case with the Note 7).

48. Xperia14

Posts: 1208; Member since: Sep 01, 2015

Btw, I just found a camera comparison (S7 vs Xperia XZ and iPhone 7):https://recombu.com/mobile/article/sony-xperia-xz-camera-review-test-comparison-vs-iphone-7-vs-galaxy-s7# Even though the XZ has a wide angle lens, it still produces the sharpest images of the three in good lighting, but with a lot of noise as a trade off. But the XZ definately has an advantage with its 23 megapixel sensor. The S7 is a very close second imo. But when the light drops, the XZ gets more grainy while the S7 performs really well, making it the best allround camera imo, even though all three perform really well.

72. xondk

Posts: 1904; Member since: Mar 25, 2014

Eh, don't trust any single source online, that is generally an unspoken rule of the internet. Because everyone can put anything online, so if you want to check something out, do your own research, verify with various sources and make an informed choice.

73. tedkord

Posts: 17414; Member since: Jun 17, 2009

You sound like Trump crying about the media. Get over it, the Note 7 and S7 are the best.

77. 0kax0el0

Posts: 238; Member since: Nov 15, 2012

Right now I'm mad at Samsung but I've always thought that while they usually pack their phone with everything they can come up with and their desings are quite attractive, these are far from the best. Motorola, Sony and HTC maybe don't have "rockstar" phones or with a lot of bells and whistles or visually appealing, but I think they consistently offer great overall devices. In the hand I preffer the touch of a Xperia or a Moto over a Galaxy. My 2 year old Xperia Z2 gives me the same battery endurance than my brand new S7 edge. In the end it's all to oneself prefferences, I would buy a mid-low end one or a flagship from previous years while waiting for the new one to launch.

33. nowuseeme

Posts: 12; Member since: Oct 13, 2014

All the great manufacturers are in Intensive Care business wise. Can you shed some light on why? If only promotion and advertising makes products blockbusters ,then every company would be successful . Apple and Samsung make truly amazing products , thats why they are market leaders.

40. tnuc2014

Posts: 294; Member since: Sep 12, 2014

You are all deluded. There are perfectly good devices for half the price...like the Honor 8, Axon 7, One Plus 3, Moto X Style / Pure. You are all being ripped off.

50. darkkjedii

Posts: 31310; Member since: Feb 05, 2011

It's never a ripoff to buy what you want. You're being ripped off, when you settle for something you don't want, just to save money.

55. tnuc2014

Posts: 294; Member since: Sep 12, 2014

haha...I've had high end phones all my life, and I've enjoyed them. However here in the UK, iPhone 7 Plus is £100 up front and £60 per month. Honor 8 is £0 up front & £17 per month. I know that the iPhone 7 & Galaxy Note 7 are a step above the Honor 8, but that step isn't huge when you consider the huge price differential. Apple & Samsung need to watch their backs because Huawei / Honor / Xiaomi can do to them what they did to Nokia. The gap ic closing rapidly, and the lines are becoming blurred between a good mid range phone and a high end phone. They are going to need some pretty amazing innovations to stay ahead!!

79. TerryTerius unregistered

Apple and Samsung would have to start being somewhat concerned if Huawei starts to pick up sales outside of Asia, or they start to generate profits rivaling those two. Unless and until either one of those two things happens, it's basically a regional giant. Same goes for Xiaomi. There are countless examples of the fact that simply making great devices doesn't mean anything in enough itself. Mindshare is more valuable than sheer marketshare. Part of the reason Apple makes up the overwhelming majority of profits in the industry despite the fact there are alternatives which are as good if not better on the market. And there is another HUGE difference. What happened to Nokia was a failure to contend with a gigantic shift in the form factor of smart phones and the way we were interacting with our devices. Nothing even close to that is going on at the moment. Huawei is still more of a follower than an innovator, but we shall see how they change.

80. meanestgenius

Posts: 22273; Member since: May 28, 2014

Totally agree, my dude. Apple's mindshare is what continually keeps the majority of smartphone profits firmly in Apple's camp. Mindshare is also what's been helping Samsung rule the Android roost. I thought that the battery incident would have severly tarnished Samsung's rep, but according to numbers from Samsung concerning the Note 7, that's not the case. Huawei could definitely become a threat to Apple and Samsung if they ever grew sales outside of China in a meaningful way. I hope it happens, as it will add much needed competition for the "big two" in the smartphone space. They definitely have the money, and they have the components to compete. I'm rooting for Huawei to step it up several notches.

56. ebilcake

Posts: 1231; Member since: Jul 16, 2016

Moto X Style /Pure are not in the same league Axon 7, Honor 8 and OnePlus 3 are pretty good though.

59. meanestgenius

Posts: 22273; Member since: May 28, 2014

Great to see that despite all the battery issues, Samsung fans/users still remain loyal to Samsung.

60. acruzlu unregistered

People fail to see it is a fantastic phone despite what happened. I'll proudly stick with my note 7.

75. tedkord

Posts: 17414; Member since: Jun 17, 2009

No pride here. I buy what's best, and whatever is best next year will get my business. I'm rooting for HTC.

82. razmahtaz001

Posts: 501; Member since: May 11, 2013

when i feel its time to buy a new phone, im always looking to buy the biggest available android phone available...with the best specs available, but unfortunately, these bigger phablets come with either low or mid end specs.

64. Bernoulli

Posts: 4361; Member since: Sep 01, 2012

This title: Tedkord and techie, Samsung has made a shout out to you guys!

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