Despite Galaxy Note 7 fiasco, survey shows Samsung customers are just as loyal as Apple's customers
posted by Alan F. / Nov 21, 2016, 2:08 AM
27% of those surveyed who were aware of the Galaxy Note 7 recalls, said that they would consider a Samsung phone first while shopping for a new handset. 25% of those who did not know about the recalls said that they would look at a Samsung phone first. 91% of current Samsung smartphone owners say that they would buy another Samsung phone. 92% of current Samsung phone owners said they they would buy any product made by the manufacturer. Meanwhile, 92% of Apple iPhone users said that they would probably buy another iPhone, while 89% said that they would buy another Apple device. Those numbers track closely with the numbers put up by the Samsung faithful.
According to Samsung, 85% of Galaxy Note 7 models that were bought by the public have been exchanged as of November 4th. The majority have replaced their Galaxy Note 7 with another Samsung branded smartphone. Reuters/Ipsos surveyed 2,375 Samsung smartphone owners along with 3,158 Apple iPhone owners.
Because the Samsung Galaxy Note 7 explosions started happening so quickly after the phablet was launched, Jan Dawson of Jackdaw Research says that only early adopters were affected. Thus, the huge majority of Samsung's customer base was not involved limiting the damage to the brand.
Still, recent data released by analytic firm Gartner revealed that during the third quarter Samsung shipped 12 million fewer phones year-over-year. Thanks to the Galaxy Note 7 fiasco, Sammy's market share declined 4.4 percentage points, or 14% from the 2015 third quarter to this year's period. The bottom line? Samsung remained the largest smartphone manufacturer in the world from July through September of this year. Its lead over second place Apple has dropped from 10.6 percentage points to 7.7 PP.
- Display 5.7" 1440 x 2560 pixels
- Camera 12 MP / 5 MP front
- Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
- Storage 64 GB + microSDXC
- Battery 3500 mAh
Posts: 612; Member since: Jul 15, 2010
Both, Samsung and Apple, suffer from Chinese manufacturers. Xiaomi, Lenovo, Oppo, Meizu etc.
posted on Nov 21, 2016, 2:40 AM 2
I'll stick with my 6P. I don't have to worry about it exploding.
posted on Nov 21, 2016, 8:30 AM 2
Posts: 3094; Member since: Sep 01, 2014
"85% of Galaxy Note 7 models that were bought by the public have been exchanged as of November 4th" the remaining 25% are waiting for their inevitable deaths.
posted on Nov 21, 2016, 3:04 AM 3
Posts: 6747; Member since: Sep 30, 2014
math... did you know it?
posted on Nov 21, 2016, 3:16 AM 22
Posts: 3231; Member since: Oct 03, 2015
(facepalm) Okay, you're now added to my Confirmed Idiots in PA List.
posted on Nov 21, 2016, 3:18 AM 10
Posts: 7031; Member since: Mar 04, 2015
Hay num nuts. 85 + 25= 110 wrong 85+15=100 right
posted on Nov 21, 2016, 7:02 AM 1
Posts: 7031; Member since: Mar 04, 2015
Lol yeah I did, and I laughed about it too. But I was reading something and took it the wrong way. I don't think he was reading anything to take it the wrong way. But yes we all have made mess takes, we laugh about it and go on.
posted on Nov 21, 2016, 9:28 AM 0
Posts: 14967; Member since: Sep 25, 2013
Or maybe we are just waitinf for the next model. Our haven't exploded so, what makes you think it will? The fact is, 2.5M were original shipped and only 26 in the US actually caught fire. The pretty much means the rest were find. Some may have been sabotaged by employees. You never know.
posted on Nov 21, 2016, 11:31 AM 1
Posts: 1221; Member since: Jul 16, 2016
No loyalty when it comes to buying phones, Samsung lost me with the Galaxy S6. Good phone but it wasn't worth the premium price, hard to justify spending that kind of money again.
posted on Nov 21, 2016, 3:13 AM 3
Posts: 112; Member since: Dec 28, 2013
You should get Sony Xperia phones then. They are expensive but they offer a lot more.
posted on Nov 21, 2016, 3:16 AM 0
Posts: 17186; Member since: Jun 17, 2009
No manufacturer gets my unquestioned loyalty, they earn my business on a product by product basis.
posted on Nov 21, 2016, 6:27 AM 6
Posts: 1188; Member since: Mar 20, 2012
Exactly. I was a 'loyal' Motorola customer until early 2014 after their devices stopped meeting my needs. After Samsung got all Apple-ish with the S6 & Note 5 I waited to see what the next years' models were like & that's currently where I am.
posted on Nov 21, 2016, 7:07 AM 0
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