Chatbots are still the most popular form of artificial intelligence, and using them inside chat apps sounds like a natural fit. However, if you’re a WhatsApp user, you are about to get limited AI options inside your favorite chat app.
ChatGPT and Copilot are being kicked out of WhatsApp
Two of the most popular artificial intelligence softwares announced that they are leaving WhatsApp because of an upcoming change to the app’s terms of service. ChatGPT and Copilot won’t be available in WhatsApp anymore, after Meta announced it’ll prohibit AI companies from using its business API as a distribution platform for chatbots.
Microsoft announced its departure, following a similar announcement from OpenAI a few weeks ago. Copilot and ChatGPT will be available on WhatsApp until January 15, 2026, when Meta’s new terms of service will come into effect.
Copilot users won’t be able to keep their WhatsApp chats, but OpenAI allows ChatGPT users to link their accounts and transfer their conversations.
No third-party AI on WhatsApp
Image credit – OpenAI
Meta’s ban won’t apply to companies that use AI for customer support services. The company’s new terms specifically address cases when the AI chatbot is the product, and not a tool for providing a different service. It’s hard not to see that move as an easy way to kick out Meta AI’s competitors from WhatsApp and clear the way for Meta’s own chatbot.
Where do you prefer to chat with AI?
In an AI-focused app
37.5%
In my favorite chat app
0%
I don’t like chatting with AI
62.5%
The new rules won’t affect only Microsoft and OpenAI’s products. Other AI companies, including Perplexity, have WhatsApp integrations, which are likely to also end soon.
Competition is difficult
I understand why Meta doesn’t want to have other companies’ chatbots on one of its most popular apps. While not the worst, Meta AI is far from the best chatbot and that becomes obvious pretty quickly after you switch. That’s why I don’t think any of the leading AI companies will be worried about having to leave WhatsApp.
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Ilia, a tech journalist at PhoneArena, has been covering the mobile industry since 2011, with experience at outlets like Forbes Bulgaria. Passionate about smartphones, tablets, and consumer tech, he blends deep industry knowledge with a personal fascination that began with his first Nokia and Sony Ericsson devices. Originally from Bulgaria and now based in Lima, Peru, Ilia balances his tech obsessions with walking his dog, training at the gym, and slowly mastering Spanish.
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