Verizon's new My Fios App brings WiFi Analyzer and Facebook Messaging integration

Verizon's new My Fios App brings WiFi Analyzer and Facebook Messaging integration
Verizon's My Fios App has gotten a nice facelift. A new look isn't the only change, however — the app brings new features to customers, including a WiFi Analyzer and Facebook Messaging integration. Of course, the app retains its original features, allowing customers to manage accounts, pay their bills, or resolve service issues. 

With the updated My Fios app, Fios customers can improve their WiFi coverage without having to physically mess with the router itself. If the customer has Verizon's Fios Gateway router, they can identify sources of signal interference, remove slow devices from the network, improve range, and reboot the router. The app is designed so that you don't have to be extremely tech savvy to carry out these tasks. 

With Facebook Messenger integration, Fios customers can message Verizon's tech support on Facebook if they need help or simply have a question. This will allow them easily get quick customer service without leaving the My Fios App. If you're not a fan of Facebook, don't worry — you don't need a Facebook account to use Facebook Messenger. 

In addition to these newer features, the redesign makes it easier for customers to access missed voicemails, or use SmartCam, a feature which allows Verizon's tech support team see a problem through the customer's phone. In fact, Verizon claims that over 60% of Fios customer interactions are through apps such as their My Fios App.

While this update has been rolling out for about a month, it's now available for everyone. Head on over to Apple's App Store and the Google Play Store to download it on your devices.

Download: Android, iOS

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2 Comments

1. bucky

Posts: 3784; Member since: Sep 30, 2009

Can you delete it if you don't want it?

2. ChrisHartcom

Posts: 23; Member since: Jul 08, 2015

FiOS app is (or has been) deletable because not everyone has FiOS. This isn't like the My Verizon app.

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