Samsung issues software update for the recalled Galaxy Note 7s to prompt users to exchange them
posted by Cosmin V. / Sep 21, 2016, 4:53 AM
The South Korean company has just announced that more than 500,000 new Galaxy Note 7 replacement devices will be available for exchange at retail locations in the United States beginning today, S.
However, for those customers who are not yet aware that their Galaxy Note 7 phablet is potentially faulty, Samsung will roll out another software update that will inform them about the recall process.
According to Samsung, this safety notice will appear every time a user powers up or charges their device. The announcement comes just one day after the smartphone maker confirmed another software update will display a green battery icon on the status bar found on the top right hand of the screen. This green icon indicates that customers have a new Galaxy Note 7 with an unaffected battery.
If you're still on the fence on whether or not to exchange your Galaxy Note 7, then the new software update that will automatically install on the smartphone should be enough of a nuisance to convince you to power it down and switch it for a new, safe Galaxy Note 7 or another smartphone.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against SamsungAlright, the Galaxy Note 7 fiasco is almost over. Samsung has recalled all of the units and issued a software update that limits active phones batteries to a 60% charge to incite people that haven't returned theirs yet to do so. On top of that, the company is posting apology after apology — a string, which culminated in a full-page remorseful letter to its customers, posted in some magazines yesterday.
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-partyEver since the official recall of the Galaxy Note 7 was put into motion, there has been a particular group of buyers that wondered what will happen with their devices now. That is the portion of the users that bought the phablet off eBay, Swappa or similar unauthorized sites and resellers...
3 November Samsung promises to work hard towards regaining consumer trustThe Galaxy Note 7 saga is almost behind us (or at least we hope it is), but the aftermath of it is still very serious for Samsung. Not only did the tech giant lose enough money to make any CEO cringe, but it also felt serious repercussions on its brand image...
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environmentSamsung says that it's reviewing ways of limiting the environmental impact caused by the Galaxy Note 7 discontinuation...
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiascoIn return, Samsung held an event in a Chinese city where many of the local distributors were invited. Furthermore, in order to thank these retailers for their continuing support of the brand, all Samsung execs present at the event, as well as all other members of the staff kneeled on the stage in front of the audience...
Posts: 1225; Member since: May 03, 2012
ambert alert gor all note7 users
posted on Sep 21, 2016, 4:55 AM 2
Posts: 4888; Member since: Apr 15, 2011
This is a great service. Samsung got "burned" (no pun intended) with those faulty batteries and they are 100% full clean up mode. The way they are handling this is amazing. Apple would have waited 6+ months to address this, like they did with antenna & bend gates. Kudos to Samsung for stepping up and making sure this never happens again. It's refreshing to see such a huge/juggernaut of a company act so swiftly in fixing this issue.
posted on Sep 21, 2016, 8:42 AM 7
Posts: 978; Member since: Aug 17, 2014
So you think the company that released a dangerous product that could blow up is *better* than a company that released products where the issues described were only caused when users held their devices in the wrong location or didn't look after them properly? Wow Samsung must be paying you big bucks for that!
posted on Sep 21, 2016, 12:20 PM 1
Posts: 17307; Member since: Jun 17, 2009
Based on their reactions, yes. Samsung didn't intentionally release bad batteries, and they've acted quickly to fix the issue. Apple didn't intentionally release phones that bend easily or had antenna design flaws, but they lied and denied the issues in each case, and had to be dragged kicking and screaming to fix the issues.
posted on Sep 21, 2016, 1:45 PM 1
Posts: 119; Member since: Feb 16, 2016
What will they do with the old note 7s.
posted on Sep 21, 2016, 5:03 AM 1
Posts: 14967; Member since: Sep 25, 2013
Take the battery out, replace them and sell them as refurbs. There is nothing wrong with the phone, its just the battery. They will likely also reinstall the updated firmware with the new icons to show this is a fixed unit.
posted on Sep 21, 2016, 9:15 AM 0
Posts: 2314; Member since: Apr 12, 2012
I bet some will end up on eBay or maybe sold as refurbished. If they swapped batteries out. I steer clear from refurbish tech. Always end up with problems. Was going to get one early next year but might just wait and see what Note 8 brings.
posted on Sep 21, 2016, 11:46 AM 0
Posts: 3100; Member since: Sep 01, 2014
Why in the world there are people still they haven't replaced their note 7? Are they really attached to their phones or are they clueless?
posted on Sep 21, 2016, 5:08 AM 2
Posts: 633; Member since: Jul 16, 2015
Waiting for new Note 7
posted on Sep 21, 2016, 5:09 AM 5
Posts: 1459; Member since: Mar 09, 2010
Samsung and the carriers are not issuing replacement phones expediently as they try to appear. I was told that I had to wait two weeks. In the beginning each said that I had to go to the other for the exchange. The issue is replacement and availability
posted on Sep 21, 2016, 5:44 AM 1
Posts: 1813; Member since: Oct 20, 2010
Weren't Android people supposed to be smart or something? Only Apple people are mindless sheep right. Why on Earth are the "smart" people using a phone that could explode. That's right, normal people who just buy whatever they want exist on both sides. Samsung phones are not cheaper than iPhones and both have issues. So wonder what pointless new argument the Fandroids will come up with. Either way, the Pixel phones are coming and if google play this right, we'll have real Android phones to play with. Not some skinned, bloated, never updated junk.
posted on Sep 21, 2016, 8:27 AM 1
Posts: 14967; Member since: Sep 25, 2013
No or maybe. I am still using mine. Samsung stated the ones made in China (T-Mobile) did not have the faulty battery. So I'm still using mine. After that Samsung decided to do a recall on ALL of them to be safe. Mine has been fine. I went to T-Mobile yesterday and they said they expect them today. They open at 10AM so I will be there 10 mins before to insure I can get 2.
posted on Sep 21, 2016, 9:18 AM 2
Posts: 468; Member since: Oct 24, 2013
That's it there are just ppl out there who love the note 7 they rather wait to get another note 7 than exchange it for anything else... and the 5 ppl on here that have 10 different accounts each thinking they can stop Samsung by trolling it won't work...
posted on Sep 21, 2016, 9:51 AM 0
Posts: 437; Member since: Dec 10, 2014
They should send a notice to owners to buy iphone 7 instead.
posted on Sep 21, 2016, 5:49 AM 1
Posts: 129; Member since: Feb 27, 2016
1. I'm not sure if you're trolling or serious. 2. The iPhone 7/plus have problems of their own. (Hissing... #Hissgate?) 3. As I'm aware, most people gotta wait until Late October-November for their phone. 4. The Note 7 runs circles around the iPhone 7 with exception for what, app speed and ram management?
posted on Sep 21, 2016, 7:02 AM 6
Posts: 797; Member since: Mar 05, 2016
"4. The Note 7 runs circles around the iPhone 7 with exception for what, app speed and ram management?" Please let me know exactly which performance category the Note 7 beats the iPhone 7 at. Those two you mentioned, app speed and RAM management seems awfully critical.
posted on Sep 21, 2016, 9:06 AM 0
Posts: 17307; Member since: Jun 17, 2009
They're only critical if you cycle through apps continuously. If you do like most people, open one app and use it until you're ready to open another, you'll never notice. Where the Note 7 beats the iPhone is in actual multitasking (two apps open and running simultaneously), of course, all the S-Pen functions, customizability - to name a few.
posted on Sep 21, 2016, 1:52 PM 2
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