Samsung issues software update for the recalled Galaxy Note 7s to prompt users to exchange them

Samsung issues software update for the recalled Galaxy Note 7s to prompt users to exchange them
Samsung is very serious about the recall of the Galaxy Note 7 smartphones, as the company has already acted to set up an exchange program that will allow customers to replace their faulty units with new, safe ones.

The South Korean company has just announced that more than 500,000 new Galaxy Note 7 replacement devices will be available for exchange at retail locations in the United States beginning today, S.

However, for those customers who are not yet aware that their Galaxy Note 7 phablet is potentially faulty, Samsung will roll out another software update that will inform them about the recall process.

Customers who have yet to heed Samsung's advice to power down their Galaxy Note 7 phones and exchange them as soon as possible will receive a software update that will prompt them with a safety notice.

According to Samsung, this safety notice will appear every time a user powers up or charges their device. The announcement comes just one day after the smartphone maker confirmed another software update will display a green battery icon on the status bar found on the top right hand of the screen. This green icon indicates that customers have a new Galaxy Note 7 with an unaffected battery.

If you're still on the fence on whether or not to exchange your Galaxy Note 7, then the new software update that will automatically install on the smartphone should be enough of a nuisance to convince you to power it down and switch it for a new, safe Galaxy Note 7 or another smartphone.

source: Samsung

Story timeline

FEATURED VIDEO

45 Comments

1. bubbadoes

Posts: 1225; Member since: May 03, 2012

ambert alert gor all note7 users

20. SuperAndroidEvo

Posts: 4888; Member since: Apr 15, 2011

This is a great service. Samsung got "burned" (no pun intended) with those faulty batteries and they are 100% full clean up mode. The way they are handling this is amazing. Apple would have waited 6+ months to address this, like they did with antenna & bend gates. Kudos to Samsung for stepping up and making sure this never happens again. It's refreshing to see such a huge/juggernaut of a company act so swiftly in fixing this issue.

36. mrochester

Posts: 978; Member since: Aug 17, 2014

So you think the company that released a dangerous product that could blow up is *better* than a company that released products where the issues described were only caused when users held their devices in the wrong location or didn't look after them properly? Wow Samsung must be paying you big bucks for that!

39. tedkord

Posts: 17307; Member since: Jun 17, 2009

Based on their reactions, yes. Samsung didn't intentionally release bad batteries, and they've acted quickly to fix the issue. Apple didn't intentionally release phones that bend easily or had antenna design flaws, but they lied and denied the issues in each case, and had to be dragged kicking and screaming to fix the issues.

38. tedkord

Posts: 17307; Member since: Jun 17, 2009

Green alert for this Note 7 user. Got my replacement today, Helium is restoring apps right now. Still the best.

2. adi9764

Posts: 119; Member since: Feb 16, 2016

What will they do with the old note 7s.

26. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Take the battery out, replace them and sell them as refurbs. There is nothing wrong with the phone, its just the battery. They will likely also reinstall the updated firmware with the new icons to show this is a fixed unit.

32. jeroome86

Posts: 2314; Member since: Apr 12, 2012

I bet some will end up on eBay or maybe sold as refurbished. If they swapped batteries out. I steer clear from refurbish tech. Always end up with problems. Was going to get one early next year but might just wait and see what Note 8 brings.

3. Plasticsh1t

Posts: 3100; Member since: Sep 01, 2014

Why in the world there are people still they haven't replaced their note 7? Are they really attached to their phones or are they clueless?

4. manojmcn

Posts: 633; Member since: Jul 16, 2015

Waiting for new Note 7

13. acruzlu unregistered

Waiting to get the new ones, if their old ones don't have any issues with getting warm or anything why rush or worry?

6. QWIKSTRIKE

Posts: 1459; Member since: Mar 09, 2010

Samsung and the carriers are not issuing replacement phones expediently as they try to appear. I was told that I had to wait two weeks. In the beginning each said that I had to go to the other for the exchange. The issue is replacement and availability

8. QWIKSTRIKE

Posts: 1459; Member since: Mar 09, 2010

Carriers want to minimize any expenses in this fiasco, and are claiming that they have no units, or they are trying to get people to switch to the Galaxy S7

9. Plasticsh1t

Posts: 3100; Member since: Sep 01, 2014

Or switch to other OEMs.

29. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

I know, they are making look as they doing so much. My friend has to wait unti the end of the month, just to get a swap. Meantime he has to walk around with a grenade.

17. Zylam

Posts: 1813; Member since: Oct 20, 2010

Weren't Android people supposed to be smart or something? Only Apple people are mindless sheep right. Why on Earth are the "smart" people using a phone that could explode. That's right, normal people who just buy whatever they want exist on both sides. Samsung phones are not cheaper than iPhones and both have issues. So wonder what pointless new argument the Fandroids will come up with. Either way, the Pixel phones are coming and if google play this right, we'll have real Android phones to play with. Not some skinned, bloated, never updated junk.

35. QWIKSTRIKE

Posts: 1459; Member since: Mar 09, 2010

This is your opinion.... I passed on the pixels because of size, Always second or third hardware

40. tedkord

Posts: 17307; Member since: Jun 17, 2009

I'm not. I'm using a brand new, green battery icon Note 7. It's the best phablet in the world.

27. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

No or maybe. I am still using mine. Samsung stated the ones made in China (T-Mobile) did not have the faulty battery. So I'm still using mine. After that Samsung decided to do a recall on ALL of them to be safe. Mine has been fine. I went to T-Mobile yesterday and they said they expect them today. They open at 10AM so I will be there 10 mins before to insure I can get 2.

30. bobby84

Posts: 595; Member since: May 13, 2016

I got mines they just got them in starting yesterday. Come down

31. kryme

Posts: 468; Member since: Oct 24, 2013

That's it there are just ppl out there who love the note 7 they rather wait to get another note 7 than exchange it for anything else... and the 5 ppl on here that have 10 different accounts each thinking they can stop Samsung by trolling it won't work...

7. thegeneral7010

Posts: 437; Member since: Dec 10, 2014

They should send a notice to owners to buy iphone 7 instead.

10. aikoo

Posts: 129; Member since: Feb 27, 2016

1. I'm not sure if you're trolling or serious. 2. The iPhone 7/plus have problems of their own. (Hissing... #Hissgate?) 3. As I'm aware, most people gotta wait until Late October-November for their phone. 4. The Note 7 runs circles around the iPhone 7 with exception for what, app speed and ram management?

15. cnour

Posts: 2305; Member since: Sep 11, 2014

You are talikibg about news that appears for minutes then disappears. If these problems were serious all the world will be talking about like the explosion of Note 7. So try another one baby.

19. acruzlu unregistered

The iPhone 7's biggest issue is the fact it is an iPhone.

34. k4ever

Posts: 240; Member since: Oct 08, 2014

I concur. I have both a Note 7 and iPhone 6, BTW.

24. ctdog4748

Posts: 797; Member since: Mar 05, 2016

"4. The Note 7 runs circles around the iPhone 7 with exception for what, app speed and ram management?" Please let me know exactly which performance category the Note 7 beats the iPhone 7 at. Those two you mentioned, app speed and RAM management seems awfully critical.

41. tedkord

Posts: 17307; Member since: Jun 17, 2009

They're only critical if you cycle through apps continuously. If you do like most people, open one app and use it until you're ready to open another, you'll never notice. Where the Note 7 beats the iPhone is in actual multitasking (two apps open and running simultaneously), of course, all the S-Pen functions, customizability - to name a few.

28. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

He's trolling.

37. mrochester

Posts: 978; Member since: Aug 17, 2014

The Note also has a worse operating system, so that's a huge factor.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.