Google to pay $7.25 million to settle OG Pixel class action lawsuit

Google to pay $7.25 million to settle OG Pixel class action lawsuit
Google has just agreed to pay $7.25 million to settle OG Pixel microphone lawsuit, the company announced today. The search giant will pay up to $500 to everyone who experienced the defect in more than one device – the original phone and any devices received as replacements.

Two years ago, an unknown number of original Pixel and Pixel XL owners experienced mic failures, which was thought to be caused by a hairline crack in the microphone's solder. Unfortunately, even the replacements sent by Google were affected by the issue, which is why many customers have taken the problem to court.

Fast forward two years and it appears that Google admitted that this was a manufacturing problem and decided to compensate those affected by the issue. The Mountain View company agreed to settle the lawsuit for $7,250,000 pending final court approval, so if you've been affected by this problem you can file your claim starting today.

As mentioned above, all those who experienced the issue in their original Pixel phone and the replacement(s) sent by Google will receive $500. If the issue was only present in one phone, you are still eligible for a $350 compensation.

Also, Google has agreed to pay up to $20 even if you didn't experience the issue on your original Pixel phone but would like to be included in the lawsuit. Last but not least, original Pixel owners who paid their insurance company a deductible will receive the entire amount, in addition to any of the categories above.

If you think you're eligible for any of the compensations listed, you can now file your claim directly on the settlement website. There's an October 7 deadline for everyone who wants a piece of Google.

Related phones

Pixel
  • Display 5.0" 1080 x 1920 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 2770 mAh(26h talk time)
Pixel XL
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12.3 MP / 8 MP front
  • Processor Qualcomm Snapdragon 821, Quad-core, 2150 MHz
  • Storage 128 GB
  • Battery 3450 mAh(32h talk time)

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18 Comments

1. meanestgenius

Posts: 21794; Member since: May 28, 2014

This is a result of the lack of QC Google has had for their Pixel line. Even with others manufacturing the phones for them, it falls on Google to thoroughly inspect the final product before it gets released to the public. Google also has had/is still having a class action lawsuit for the Pixel 2 as well, which can be attributed to a lack of QC in most cases as well. Let’s hope that there isn’t one that pops up for the Pixel 3 or Googles midrange Pixels, and hopefully Google has learned a hard lesson about having better QC for its products.

2. oldskool50

Posts: 1373; Member since: Mar 29, 2019

But defects can happen dispite all the quality control in the world. And for such a small component, such a defect would be hard to. Notice when you making millions. Gosh dude. All the money on the planet cannot prevent a product from ha Van ing a defect, regardless of its retail price poikt. Defects happen in cars dispute the fact companies ies have been maki g them for decades. Defects cause plane crashes like the 737 Max. Defects are part of life. Even humans are born with them. It not about what happen, but more in how it was handled. If Google had did the right thing to begin with a lawsuit wouldnt have been needed. Yes they did try to replace the phone but they were defect too But defects simply do not mean there was a quality control issue. Not defending Google. Regardless of this issue, all the Pixel phones simply suck period. What sucks too is, such lawsuits have been brought against another company, and the outcome in most of the cases were not in the consumers favor.

4. meanestgenius

Posts: 21794; Member since: May 28, 2014

When you replace a phone with another defected phone, that’s a QC issue. For the amount of money these smartphones cost, ALL smartphone OEM’s need to make QC their highest priority, and that’s simply not the case here.

8. oldskool50

Posts: 1373; Member since: Mar 29, 2019

So the Note 7 was a QC issue? Cats cost $1000 or even $1M's more. If you expect a product to be perfect, that is made my an imperfect person. Who also makes the machines that make them and expect perfection, then you are asking for the impossible. Just gonna leave it at that.

9. meanestgenius

Posts: 21794; Member since: May 28, 2014

Yes, the Note 7 was a issue. The batteries should have been thoroughly inspected and tested. Point out where I said or implied that these products have to be perfect? But I do expect companies to be more diligent when it comes to QC for what we consumers are paying for them. Just gonna leave it at that.

10. Venom

Posts: 3428; Member since: Dec 14, 2017

I agree. I think that guy was violated by Google or something because he seems to have a major hate boner when it comes to the Pixel. Yes, Google should be held accountable for defects much like any other OEM. The funny thing is that he refuses to call out his OEMs and quietly hides the shame by trying to run other devices like the OnePlus he says he owns.

13. meanestgenius

Posts: 21794; Member since: May 28, 2014

Lmao says the guy that gets triggered by any comment made about Google that doesn’t put them in a good light. You have the same “hate boner” for HMD/Nokia, BlackBerry, Huawei and LG that you claim I do, so dial down the hypocrisy. Google needs to be held accountable, and no amount of deflection from you by attacking me will change they. Funny thing is, you refuse to call out Google for most of their issues with smartphones, and often deflect for them. The only reason you are saying they need to me held accountable now is because a court of law has found them guilty. And weren’t you claiming that the OnePlus 6T was the “best phone ever”, and now you’ve jumped ship to the Pixel 3A XL. So I guess that means you are whiteout hiding your shame by running to the Pixel 3A XL that you claim you own. Pot, meet kettle.

14. meanestgenius

Posts: 21794; Member since: May 28, 2014

By the way, here is proof of ownership, and not just “saying” I own it. https://imgur.com/a/V2fslQZ

3. Subie

Posts: 2356; Member since: Aug 01, 2015

Too bad it had to come to this. I at least commend Google for taking ownership of the problem. If it was a manufacturing issue as they state then shade could've been thrown at their contract manufacturer - HTC...

5. meanestgenius

Posts: 21794; Member since: May 28, 2014

I commend them for taking ownership, too. It’s the right thing to do. I do think once the compliments started coming in, Google should have made sure any device they were sending as a replacement didn’t suffer the same issue, which it appears that they didn’t do. I also think that while the ODM is also to blame, the blame ultimately falls on Google, seeing as how this has their name on it, and they should have checked more thoroughly after receiving it from the ODM, in this case, HTC. When BlackBerry has those screens popping off the the KEYᵒⁿᵉ, even I didn’t ultimately blame TCL. I blamed Chen and BlackBerry for their lack of QC with something that has their name on it, seeing as how BlackBerry are the ones that have the final inspection of their branded products. And BlackBerry themselves immediately took ownership of the issue. Same should apply to Google.

6. Subie

Posts: 2356; Member since: Aug 01, 2015

I agree to an extent, but there is no way Google or any OEM could check every unit. I'm sure the sample units Google received and checked were hunky dory. Also in the KEYone case it was Blackberry Mobile(TCL) that accepted responsibility and not Blackberry ltd.https://www.phonearena.com/news/BlackBerry-Mob​​ile-will-look-for-a-better-adhesive-to-keep-KEY​one​-screens-from-popping-out_id94903. I can also think of a bigger case where a contract manufacturer ultimately took the blame: When airbags on Toyota vehicles were killing people, yes Toyota had to issue recalls but it was Takata that took the brunt of blame, the fall, and the lawsuits ,and went belly up.

7. meanestgenius

Posts: 21794; Member since: May 28, 2014

Correct in that BlackBerry Mobile took the blame. But I remember reading somewhere that Chen spoke on it and accepted blame as well, iirc. I’ll search for it. True that every unit can’t be checked, but going by the sheer amount of issues the Pixel line has faced, especially the Pixels 1 and 2, it’s pretty clear that they didn’t do as good a job as they could have. Once they started sending out replacement units and found out that they had the same issues, they should have recalled them, or at least began a much more thorough check of inventories.

11. Venom

Posts: 3428; Member since: Dec 14, 2017

Well said, Subie. Nice to see that someone is being a voice of reason instead of hiding behind a stubborn wall of bs. It's almost impossible to check every unit and I'm pretty sure they started to notice when "compliments" started flowing in. Now that you mention it, I recall pointing out that BlackBerry should have been responsible for the screen separation issue and the person in question kept going on about Blackberry not making smartphones anymore and the blame fell on TCL. Nice catch pointing out the hypocrisy.

15. meanestgenius

Posts: 21794; Member since: May 28, 2014

You can talk about wall of BS when you’re here deflecting for Google as opposed to holding them accountable, as someone that claims to own their devices. Google clearly is lacking in the QC department, and that’s evident by this lawsuit, the lawsuit for the Pixel 2 that’s going on, and the issues that continue to crop up with the Pixel 3 line. Don’t think I didn’t notice how you abandoned ship on that last article about the Pixel 4 we were both on, lol. Um, the blame did fall on TCL, as they manufactured it, but I also blamed Chen and Co. for not checking the final product, like they were supposed to, since it has their name on it. I blamed them heavily, in fact. It’s hilarious that you conveniently left that part out, as usual. Dial down the hypocrisy.

18. Venom

Posts: 3428; Member since: Dec 14, 2017

Actually I do hold Google accountable. I'm just not going to go around and spew bs left and right like you do over and over again. You want to talk about QC yet you constantly turn a blind eye to some of the issues that plague Nokia phones. Issues that get brought up on multiple forums that you choose to remain oblivious to. The Pureview launched with a plethora of issues yet I don't see you going on a motherfing smear campaign on it. You are the one who needs to dial down the hypocrisy because you are the biggest fudging hypocrite of them all. You didn't blame anyone. You just did your usual rhetoric and deflected by taking shots at the Pixel.

12. Venom

Posts: 3428; Member since: Dec 14, 2017

"once the compliments started coming in," Looks like a autocorrect ruined your moment of trolling.

16. meanestgenius

Posts: 21794; Member since: May 28, 2014

Looks like a grammatical error ruined yours lmao.

17. Venom

Posts: 3428; Member since: Dec 14, 2017

Not my fault autocorrect shut you down hard.

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