Following another incident, AT&T stops exchanging and selling the Samsung Galaxy Note 7

Following another incident, AT&T stops exchanging and selling the Samsung Galaxy Note 7
Following word that another replacement Samsung Galaxy Note 7 unit had exploded, AT&T said today that enough is enough. The nation's second largest carrier has released a statement saying that based on recent reports, AT&T is no longer exchanging recalled Galaxy Note 7 models for the replacement units. It also will no longer sell the Galaxy Note 7 to customers.

Instead, AT&T customers who own the recalled Samsung Galaxy Note 7 can visit an AT&T retail location and exchange it for another Samsung made handset, or any other smartphone in stock. If it turns out that the new wave of explosions are caused by the replacement units, Samsung will end up losing billions in current and future sales and also be on the hook for the lawsuits that are sure to follow.


In the latest incident, Virginia's Shawn Minter woke up at 5:45am to find his replacement Galaxy Note 7 exploding into flames on his night stand. He sent documentation about his phone to The Verge, confirming that it was a replacement unit.

As we told you early this morning, an email sent by Samsung that was not meant for the eyes of victim Michael Klering, shows that the company has been aware that the replacement units were dangerous no later than last Tuesday. Since then, replacement Galaxy Note 7 units have exploded inside an aircraft, in Taiwan, and in Kentucky. Samsung says that it is investigating the explosions. 


source: AT&T, TheVerge

Related phones

Galaxy Note 7
  • Display 5.7 inches
    2560 x 1440 pixels
  • Camera 12 MP (Single camera)
    5 MP front
  • Hardware Qualcomm Snapdragon 820, 4GB RAM
  • Storage 64GB, microSDXC
  • Battery 3500 mAh
  • OS Android 6.0 Marshmallow

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140 Comments

134. Foxgabanna unregistered

So nobody will answer the question what makes the S-pen so great? What do you actually do with it that increases productivity? Evernote and my finger can jot down notes just as well on an iPhone/Nexus6p, so why the hype over a Galaxy S7 with a stylus??

116. cR203

Posts: 209; Member since: Jan 27, 2013

This is a shame. My replacement note 7 actually gets hot while my original one never got hot. If it gets recalled again I'm going back to my s6 edge plus. I love that phone and it never gave me an issue. I've had every galaxy there was and this is my first time being disappointed in a samsung product. Hopefully they get it together next year.

105. PHYCLOPSH

Posts: 657; Member since: Jun 28, 2014

As George W. Bush once said:https://www.youtube.com/watch?v=at56A5eg3vs “Our enemies are innovative and resourceful, and so are we. They never stop thinking about new ways to harm our country and our people, and neither do we.” That pretty much sums up Samsung's intentions at this point.

96. palmguy

Posts: 991; Member since: Mar 22, 2011

He sent documentation about his phone to The Verge? Did he get his phone from The Verge? How much did they pay for the story?

98. kiko007

Posts: 7525; Member since: Feb 17, 2016

20 tinfoil hats......

124. darkkjedii

Posts: 31805; Member since: Feb 05, 2011

LMAOOOOO! You're killing it today.

87. Napalm_3nema

Posts: 2236; Member since: Jun 14, 2013

T-Mobile is also shutting down sales. https://newsroom.t-mobile.com/news-and-blogs/samsung-note7-update.htm I imagine Sprint and Verizon are not far behind. That will mean no official updates for carrier-branded phones and no support of any kind going forward, unless the carriers change their minds. Stick a fork in the Note 7 in the U.S.

95. acruzlu unregistered

Wait until Samsung says something official before jumping to any conclusions.

97. kiko007

Posts: 7525; Member since: Feb 17, 2016

At this point, giving them the benefit of the doubt is kind of...counterproductive. They had an opportunity to handle the issue. They did not, and these are the consequences. Plus, after the first recall, Samsung all buy assured no further issue. Sorry bro, buy this phone is beyond repair. I'd advice you to stay vigilant to maintain your safety.

111. acruzlu unregistered

I understand and respect what you are saying, but everything is conjecture until Samsung says something. So until then yes, I'm giving them the benefit of the doubt.

99. Napalm_3nema

Posts: 2236; Member since: Jun 14, 2013

It doesn't matter what they say, at this point. If all four major carriers stop selling it, it will be effectively dead in the U.S. There will be no support if there are no sales. Samsung doesn't get to decide what happens if the carriers drop it.

82. RAV4CAD

Posts: 96; Member since: May 03, 2016

Same here.

65. jeroome86

Posts: 2314; Member since: Apr 12, 2012

If the other carriers follow, wonder if Samsung still support the remaining units in use?

71. darkkjedii

Posts: 31805; Member since: Feb 05, 2011

Now thats the million dollar question. If they cripple it's charging to less than 100%, and say they won't support, then I'll return it, and use my 6S Plus till next year.

79. trojan_horse

Posts: 5868; Member since: May 06, 2016

In case you happen to return the Note7, you could always use a Note5, as it's a better substitute for the Note7 than the iPhone 6s Plus. Just my two cents.

131. Bernoulli

Posts: 4364; Member since: Sep 01, 2012

in your own words, but if his life depends on his phone and needs to quickly multitask through things then an iphone would be a better choice.

133. trojan_horse

Posts: 5868; Member since: May 06, 2016

"an iphone would be a better choice" That's in your words too. But mine was based on darkkjedii's previous posts: 1) Post #146:http://www.phonearena.com/news/Samsung-considers-Galaxy-Note-7-recall-as-battery-is-found-to-be-faulty_id84833/comments/page/2 2) Post #116:http://www.phonearena.com/news/88-of-iOS-9-ready-devices-now-have-it-installed-says-Apple_id84964/comments/page/6 3) Post #22:http://www.phonearena.com/news/88-of-iOS-9-ready-devices-now-have-it-installed-says-Apple_id84964/comments/page/8 See? As per his own word, his Note7 multitasks better that his iPhone 6s Plus, and he said he has a ton of uses for the S-Pen, so that's why I suggested him a Note5 in case he happens to return his Note7. Why is the iPhone 6s+ his back-up phone, if it multitasks faster or better than the Note7? 4) Post #28:http://www.phonearena.com/news/Replacement-Samsung-Galaxy-Note-7-explodes-in-Taiwan-while-user-was-walking-her-dog_id86347/comments/page/2 How does your rebuttal discredit my post #79? Ridiculous.

140. Bernoulli

Posts: 4364; Member since: Sep 01, 2012

Doing them in chronological order 1. My 6S Plus always out performed my Note 5 in battery life (Can't enjoy the note 5 that much it seems) 2. Sometimes I'm on YouTube, with Facebook in a floating window. (You can do this on ios alredy) well I don't really see the rest how they associate with being better than ios but ok

106. Furbal unregistered

We pretty much have to return it man. Carriers stopping sells is going to mean zero support for it in the future. ATT and tmobile already confirmed they stopped giving out n7 replacements

108. darkkjedii

Posts: 31805; Member since: Feb 05, 2011

That is just sickening bro. I'm so in love with this phone, and nothing else even tempts me. I have a backup 6S Plus, but I don't even wanna take it out the drawer.

110. Furbal unregistered

It is seriously impressive. I haven't been this happy with a first 24 hours of a phone ever. Shame on Samsung for rereleasing a faulty phone

119. darkkjedii

Posts: 31805; Member since: Feb 05, 2011

Real talk bro.

63. darkkjedii

Posts: 31805; Member since: Feb 05, 2011

Samsung you're making it really hard for me man lol.

62. Bankz

Posts: 2555; Member since: Apr 08, 2016

Omg dem regrets. Dem sweet sweet tears

61. darkkjedii

Posts: 31805; Member since: Feb 05, 2011

LMAO damn. Glad I have both.

60. monoke

Posts: 1213; Member since: Mar 14, 2015

RIP Note 7. Phone of the month. lol.

55. Bernoulli

Posts: 4364; Member since: Sep 01, 2012

tedkord and techie?? where you guys at? oh yeah, hiding. Biggest sammy PR reps right there, and a bit of trojan, but techie kills it with his anti-twitter style comments.

57. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

They're having a therapy session.

73. trojan_horse

Posts: 5868; Member since: May 06, 2016

I'm right here. No need for any therapy session. This battery issue is what has damaged the Note7. But, bar the battery issue, Note7 is currently the best smartphone, no other smartphone touches the King. Deal with it.

92. Mreveryphone

Posts: 1885; Member since: Apr 22, 2014

Exactly! Hopefully I don't have to settle for a V20 if this thing becomes extinct...

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