Samsung Galaxy S5 owners with camera bug must replace their phone
If you're looking for a reason behind this bug, you won't find it. Samsung and Verizon are both bewildered at this point. Once you see the error message, it is too late and the 16MP snapper is permanently unavailable. The only solution appears to be to swap out the affected phone for a new one. And to do that, you're going to need to get on the horn with Samsung, Verizon or both. Let us know how it goes.
source: @VZWnews, TheVerge via Gizmodo
1. power_x (Posts: 222; Member since: 28 Aug 2013)
Samsung launches ad that makes fun at iPhone camera , saying that the S5 camera is the best
Camera already fails , coincidence ? iThink not
2. Sauce (unregistered)
69. Sauce (unregistered)
Someone is a bit mad lololololololol.
3. maherk (Posts: 891; Member since: 10 Feb 2012)
At least Samsung and Verizon addressed the issue and are willing to even replace the phone. Where as Apple's response to the purple glare that was affecting the iPhone 5 was to ask people not to point the phone towards the sun or any bright light, I am not gonna mention the antenna problems with the iP4.
4. Sauce (unregistered)
Looks like you aren't the one addressing this issue lol. Way to go off topic and bring up not only false facts, but Apple. LOL. Why must EVERYONE always bring up APPLE? So many people feel so threatened/jealous of them lol. Poor kids =/
6. maherk (Posts: 891; Member since: 10 Feb 2012)
I didn't see you complaining about the isheep in the 1st comment, it was him who brought Apple to a Samsung's article. And flase facts? Lol
10. Sauce (unregistered)
Because he pointe out irony, it makes him an "iSheep"???!!!
LOOOOOOOOOOOOOOOOOOOL. If anyone is any type of that so called animal, it is you my friend.
Apple to a Samsung article? Apple is in SAMSUNGs advertisement. Another reason why being the best is great. Publicity from both sides :D
15. Sauce (unregistered)
This isn't trolling. Lol.
61. Sauce (unregistered)
Whoever believe this is trolling
1) must be a vert sensitive person
2) hasn't seen me troll before
95. RORYREVOLUTION (Posts: 2962; Member since: 12 Jan 2010)
I have rarely seen you post and it just so happens you blow up on a Samsung product issue article, so yea I am pretty sure you are trolling since you are getting way too much joy out of this news.
94. RORYREVOLUTION (Posts: 2962; Member since: 12 Jan 2010)
Dude, you are trolling and a in denial one at that.
You completely ignore the fact Samsung/Verizon is addressing the issue and giving customers replacement phones.
Apple wouldn't do that, they just simply denied any issue and told people they were holding the phone incorrectly and told them to put a case over it.
Sorry but I consider not being able to make phone calls a much more serious issue than a camera problem.
37. darkkjedii (Posts: 11024; Member since: 05 Feb 2011)
Sauce you're killing him dude, lighten up on em. Seriously though, this is bad bro. Hopefully they get new units ASAP.
52. willard12 (Posts: 769; Member since: 04 Jul 2012)
If the problem is limited to 1 carrier amongst 100s of carriers throughout the globe.....I'm going to go out on a limb and say the carrier is the issue. You are just diverting attention from the factual correctness of the Samsung ad.
8. maherk (Posts: 891; Member since: 10 Feb 2012)
Here is the facts kiddo
11. Napalm_3nema (Posts: 913; Member since: 14 Jun 2013)
The "facts" are skewed. Even DSLRs produce lens flares, and so do ALL smartphones.
16. maherk (Posts: 891; Member since: 10 Feb 2012)
Here is a picture shot by the 4S and iP5, and no dslrs don't give you this kinda purple flare, we do have eyes buddy
19. Sauce (unregistered)
Isn't it great that almost every Samsung article turns out to be an Apple article? You guys do quite a doozie on yourselves lololol.
20. maherk (Posts: 891; Member since: 10 Feb 2012)
Says the guy that brings Apple to every Android article (sadly not just Samsung articles). Hypocrite fanboy.
23. Sauce (unregistered)
Where did —> I
40. darkkjedii (Posts: 11024; Member since: 05 Feb 2011)
Bro, this does not change the fact that several s5's are having a major issue with its most highly touted feature. We've all seen the purple flare stuff, so no need to post the link. The timing of that commercial, which I really liked is kinda backfiring now. Hope it's gets fixed quick. Stop the flame war dude.
96. zebraman (Posts: 7; Member since: 11 Sep 2013)
i have 8 friends with galaxy s5's and none of them have had any problems with our s5's we are in australia must be a US version network problem
46. Ninetysix (Posts: 1565; Member since: 08 Oct 2012)
84. jroc74 (Posts: 4720; Member since: 30 Dec 2010)
Only problem with this and the iPhone issue....is damn near every other phone....doesn't have the purple flare issue.
So either sites are taking pictures wrong...or the iPhone 4 and the Nexus 4 are doing it wrong.
Cmon....thats common sense. No matter how many camera experts weighed in on it. If its due to hardware, type of lenses....that doesn't make it right, ok or normal.
17. Sauce (unregistered)
It's claimed that sapphire lens produce purple lens flare (like the stuff you see in a lot of action movies, video promos, world release event videos, [LOL] ).
21. Retro-touch (Posts: 257; Member since: 24 Oct 2011)
I remember a famous comment by I think Steve Jobs where he told people "you're holding it wrong" in response to the antenna issues iPhone owners were having, f'ing classic. That's how you deal with customer complaints/issues
24. Sauce (unregistered)
He's dead and still trolls people like you LOL
28. maherk (Posts: 891; Member since: 10 Feb 2012)
Actually he trolled Apple guys like you, who bought an $800 phone just to be told this isn't the way to hold our phone, or don't point your phone towards bright lights when taking pictures.
30. Sauce (unregistered)
31. Sauce (unregistered)
You must not be aware of was trolling is. You are being trolled right now from the Ghost of Steve Jobs
47. Ashoaib (Posts: 1913; Member since: 15 Nov 2013)
Hey! Dont fight, apple is not going to pay you... neither samsung
56. networkdood (Posts: 6267; Member since: 31 Mar 2010)
Good point - plus, when my wife had an issue with her iphone, she had to deal with APPLE and not Verizon. Apple had her send in the phone first, before another one was sent to her. With any other manufacturer, Verizon would just send a replacement phone with a package to send the old one back. If the device not working was not sent back in a timely manner, the account would be billed accordingly.
62. Sauce (unregistered)
Seems false. When I had a problem with my old iPhone, I walked right into the store and they replaced it right on the spot. No shipping necessary.
68. magnanimus (Posts: 289; Member since: 29 Mar 2013)
I used to think Sauce was a non biased person on this site but I've been proven wrong by his comments here. All maherk did was reply to power x bringing up a apple in a post that has nothing to do with it trying to make Samsung look bad and maherk was trying to say apple isn't any better at releasing faultless units. Power x tried to troll and maherk defended the honour of samsung. Maherk did nothing wrong here.
88. true1984 (Posts: 588; Member since: 23 May 2012)
the honor of samsung? wtf....? please tell me this is a joke
90. Ashoaib (Posts: 1913; Member since: 15 Nov 2013)
Its not false, I became apple hater due to their bad response... they made me a tennis ball between them and the carrier and I ended up getting my phone fixed from a repair shop instead of rounding here n there
57. Heretic (Posts: 17; Member since: 12 Jun 2012)
Don't get too happy. :) It's not like Samsung and Verizon don't have shortcomings, such as blaming the consumer(s) for faulty phones.
Don't believe me? Just check out their customer support forums.
Lets hope this is the start of Samsung and Verizon maturing and finally accepting responsibility for the part they play.
86. express77 (unregistered)
Nothing is perfect and there are problems in every phone. And there is no problem in international s5 camera.
26. The-Sailor-Man (Posts: 825; Member since: 25 Mar 2014)
Didn't you read the word "Verizon" in the article???
If Samsung keeps quet it's to protect Verizon's honor .
If it was Samsung's fault , you should know it by now , though
32. TheMan (Posts: 402; Member since: 21 Sep 2012)
No, more to the point is (so far) the problem appears to be VZW specific. This leads one to believe that the cause is due to VZW requested software, whether VZW's "renowned" bloatware or a tweak to the camera app itself.
103. 0xFFFF (Posts: 2962; Member since: 16 Apr 2014)
The "camera failed" has now been reported on non VZW phones as well. So basically, it is Samsung's same problem that has been around since the time of Galaxy S2, on many different Samsung devices.
44. nctx77 (Posts: 492; Member since: 03 Sep 2013)
LOL! This is what makes this incidence an epic fail.
74. skyline88 (Posts: 315; Member since: 15 Jul 2013)
at least Samsung tries to solve problems, not hiding the problem, unlike some lame American fruit company.
see how they treat their customers with purple fringe problem? yellowish screen problem? oh tand also that famous antenna problem which lasted like forever?
iTroll failed, dude.
104. 0xFFFF (Posts: 2962; Member since: 16 Apr 2014)
Apple is indeed amongst the worst when it comes to honest and timely reporting of problems and trying to blame the customer or push the repair cost unto the customer.
Now, Apple at times will also go the extra mile for the customer, so it somewhat balances out.
82. jroc74 (Posts: 4720; Member since: 30 Dec 2010)
Since it seems to be affecting Verizon folks mostly....I bet you wish you could edit this posts dont ya....
87. StraightEdgeNexus (Posts: 3197; Member since: 14 Feb 2014)
again butthurt???????????? pathetic
91. StraightEdgeNexus (Posts: 3197; Member since: 14 Feb 2014)
Haters just need some reason to hate.
89. giosoliman (Posts: 6; Member since: 04 Jan 2013)
At least they admitted it and not merely hid and made excuses. The HTC One M7 purple tint camera is an example of unforgivable excuse. HTC did not just hide the flaw for months, they lied and said it was just a software issue. Later did they recognize the issue. What's worse, they didnt even have the guts to say sorry for the mess. A very large market is affected by this issue, including me.
97. joey_sfb (Posts: 2887; Member since: 29 Mar 2012)
Its all about having the will and the resources. I have experience Samsung commitment to customer service.
Btw I am not an easy customer to please. I always get their services tech to remove Samsung massive amount of bloat ware.
5. JunitoNH (Posts: 881; Member since: 15 Feb 2012)
Indeed, the next big thing is here, just don't take pictures.
7. Sprissy (Posts: 84; Member since: 11 Feb 2012)
They really don't have choice, phone just came out, so they basically they have to replace it or no one else will buy it.
9. Jeradiah3 (Posts: 1000; Member since: 11 Feb 2010)
This is what happened to the SkyRocket from AT&T. You'd think that they would have fixed this problem by now
12. PBXtech (Posts: 973; Member since: 21 Oct 2013)
Samsung component or do they purchase their cameras from another producer? Gotta sting either way though.