Google can't really offer repairs for your broken Pixel 3 or 3 XL right now

Google can't really offer repairs for your broken Pixel 3 or 3 XL right now

UPDATED: We received a clarification from uBreakiFix regarding the current Pixel 3 and 3 XL screen replacement process at their locations:


When we were doing our research on the iPhone, Samsung Galaxy, LG, OnePlus and other phones' screen replacement prices, we couldn't help but notice that Google was the only maker that outsourced their repairs to third parties. Granted, it opened a mail-in "Repair Center" back in September, but, as you can see from the screenshot below, it only supports older Pixel phones.

Google can't really offer repairs for your broken Pixel 3 or 3 XL right now


For screen and other replacements of the Pixel 3 and 3 XL outside of the San Francisco Bay Area, it works with the handymen from uBreakiFix on a walk-in basis, and that's your only option if you drop your shiny new Google phone on a hard surface sans a case and protector. The funny part is that the link that sends you from Google's support site to uBreakiFix also only lists phones up to Pixel 2

uBreakiFix would take your Pixel 3 repair order but may not have the parts yet

uBreakiFix would take your Pixel 3 repair order but may not have the parts yet

It's only when you get to the home page and then choose Pixel 3 or 3 XL that you are able to set an appointment at your nearest uBreakiFix location for screen or back housing replacement, and only of the Not Pink color at that. So far so good, there is an option, and Google is just getting this whole maker-of-consumer-electronics role sorted out.

It turns out, however, that the repair chain still hasn't received any spare parts from Google except for the battery pack, so they weren't even able to fix a Not Pink Pixel 3 XL at the moment and had no idea when they'll get the necessary screen and housing to start supporting Google's newest phones as intended. Until Google works through this apparent fix and repair issue, better slip your new Pixel 3 or Pixel 3 XL in a tough case and slap a screen protector on it.

Related phones

Pixel 3 XL
  • Display 6.3" 1440 x 2960 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 845, Octa-core, 2500 MHz
  • Storage 128 GB
  • Battery 3430 mAh
Pixel 3
  • Display 5.5" 1080 x 2160 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 845, Octa-core, 2500 MHz
  • Storage 128 GB
  • Battery 2915 mAh

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6 Comments

1. kryme

Posts: 468; Member since: Oct 24, 2013

U go google

2. worldpeace

Posts: 3099; Member since: Apr 15, 2016

Luckily, no one buy this phone.

3. AbhiD

Posts: 602; Member since: Apr 06, 2012

What a Joke! An almost Trillion dollars company can't even do 2 phones an year correctly. Morons

4. tokuzumi

Posts: 1821; Member since: Aug 27, 2009

This is pretty normal with any new release of a phone. Production is dedicated to getting phones out the door, rather than stocking up on replacement parts for repair shops.

5. andrewc31394

Posts: 279; Member since: Jun 23, 2012

the moment a phone can be bought, repairs should be available. Kind of pathetic honestly, and i own the 3XL

6. matistight

Posts: 927; Member since: May 13, 2009

Lol I am a local repair shop owner and already have the screens in stock for both phones. You won't need the batteries for a while, and there's no vendors selling the backs yet.

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