Bug on all Pixel series and other Android phones stops pictures from being saved

Bug on all Pixel series and other Android phones stops pictures from being saved
The Pixel User Community page has several recent posts from Pixel owners that mention a possible photo bug. Those behind these posts state that photos they've taken with their Pixel 3 series, Pixel 2 series (see image at the top of this article) and OG Pixel cameras are not being saved. And owners of the Samsung Galaxy S9, Moto Z2, Moto E4 and other Android phones are having the same complaints.

One person using a Nexus 5X says that he was able to replicate the issue by doing the following:

  1. Take a photo with HDR+ enabled.
  2. Before HDR+ processing is completed, leave the camera app or turn the screen off.
  3. Open the camera app and you'll see a thumbnail image of the picture in the circle. Tap on it and it will disappear, leaving you with the image of the photo saved before it. Sometimes the photo doesn't appear at first, but shows up a day later.
The important thing to learn from this is that if you wait until the HDR+ processing is complete, your photos should be saved. Or, you can disable HDR+ as an alternative.

Apparently, this is not just a Pixel problem. That could mean that the Google Camera app is at fault. So far there has been no comment from Google. If the company does release a statement, we will update this story.

Images are disappearing when the camera app's gallery circle is tapped

Images are disappearing when the camera app's gallery circle is tapped


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28 Comments

1. darkkjedii

Posts: 30698; Member since: Feb 05, 2011

Oh ohhhhhhh...savegate, and it’s about as much a non issue as chargegate was.

22. Trex95

Posts: 2315; Member since: Mar 03, 2013

Already fixed with one update.

24. darkkjedii

Posts: 30698; Member since: Feb 05, 2011

Apple took care of that quick.

25. Trex95

Posts: 2315; Member since: Mar 03, 2013

Don’t know why google can’t do the same since they own Android?!

2. cmdacos

Posts: 3783; Member since: Nov 01, 2016

Google Camera can only be installed on a Samsung with a workaround. Cant be installed directly off the play store so it has to be the app itself.

3. Peaceboy

Posts: 640; Member since: Oct 11, 2018

Fix coming soon.

4. kabel

Posts: 145; Member since: Nov 06, 2011

WTF Google?! You no know code? Me better code than you?! Me no make mistake like that.

5. BGChicago

Posts: 217; Member since: Nov 16, 2014

I have this bug on Galaxy S7 for 2.5 years. It may or may not be related to HDR , usually happens to me 2-3 times a year and it's always if I navigate away from camera app shortly after photo was taken

8. Peaceboy

Posts: 640; Member since: Oct 11, 2018

Very patient pops. You should return the phone for replacement. I guess Sammy is good handling customer service

6. jjface

Posts: 192; Member since: Jun 07, 2017

Never happened to me once.

7. TechGirl90 unregistered

No issue with my Pixel 2 XL Thankfully! :)

9. Jrod99

Posts: 678; Member since: Jan 15, 2016

Just another bug. Step on em and crush them.

10. speedingcheetah

Posts: 75; Member since: Jul 22, 2017

I cant replicate this. And I have done the things mentioned many times since owning my OG Pixel XL over a year ago. Pics are still there, and the HDR+ Process completes in the background fine.

11. worldpeace

Posts: 3077; Member since: Apr 15, 2016

Can't find HDR+ on my S9 plus.. (And why would I turn off my phone right after shoot a photo?)

12. CellieCell

Posts: 148; Member since: Apr 14, 2010

No issues on my Pixel 2 xl.

14. gamehead unregistered

More bugs?

17. meanestgenius

Posts: 21178; Member since: May 28, 2014

Lol, I was thinking the exact same thing.

15. rouyal

Posts: 1550; Member since: Jan 05, 2018

Notice how low the comments are for this? Android fanboys would be hammering the comment section if this were an iPhone issue. Instead it’s “just another bug” Maybe it’s just the lower standards for Google and android in general.

18. meanestgenius

Posts: 21178; Member since: May 28, 2014

I do agree. While this happens on both sides, I tend to see a larger group of Android fans bash iOS, as opposed to the smaller group of iOS fans that bash Android. The double standards exist on both sides, and both sides should be holding their respective favorite OEM’s accountable for their mishaps, as opposed to bashing a different OEM that makes an entirely different OS.

19. darkkjedii

Posts: 30698; Member since: Feb 05, 2011

Well fkn said MG.

20. meanestgenius

Posts: 21178; Member since: May 28, 2014

Thanks, darkk. Gotta tell it like it really is, like you do, my dude.

21. darkkjedii

Posts: 30698; Member since: Feb 05, 2011

Yes sirrr. They get mad, they just get mad.

26. Crispin_Gatieza

Posts: 3066; Member since: Jan 23, 2014

Not really lower standards for Google, there's just more Android users than iOS so there's bound to be a disproportionately higher number of idiots. At least here in the US. I know from personal experience that there are some cultures in less developed countries that don't hold companies' and government's feet to the fire for s**t production. I blame that on education (or lack of), not poverty. Then there's that perception of iPhone users being snobs so taking potshots at them is always a welcome opportunity.

23. Trex95

Posts: 2315; Member since: Mar 03, 2013

Notice all these phones comes with 4 gig of ram!.

27. darkkjedii

Posts: 30698; Member since: Feb 05, 2011

28. Trex95

Posts: 2315; Member since: Mar 03, 2013

That’s sad pixel perform worst than mid range android phone. Wish to see the next iPhone and next pixel comes with 6 gig of ram at least and I think the reviewer made a mistake when use both phones while charging it cause overheating that effect performance in general.

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