Bug on all Pixel series and other Android phones stops pictures from being saved

Bug on all Pixel series and other Android phones stops pictures from being saved
The Pixel User Community page has several recent posts from Pixel owners that mention a possible photo bug. Those behind these posts state that photos they've taken with their Pixel 3 series, Pixel 2 series (see image at the top of this article) and OG Pixel cameras are not being saved. And owners of the Samsung Galaxy S9, Moto Z2, Moto E4 and other Android phones are having the same complaints.

One person using a Nexus 5X says that he was able to replicate the issue by doing the following:

  1. Take a photo with HDR+ enabled.
  2. Before HDR+ processing is completed, leave the camera app or turn the screen off.
  3. Open the camera app and you'll see a thumbnail image of the picture in the circle. Tap on it and it will disappear, leaving you with the image of the photo saved before it. Sometimes the photo doesn't appear at first, but shows up a day later.
The important thing to learn from this is that if you wait until the HDR+ processing is complete, your photos should be saved. Or, you can disable HDR+ as an alternative.

Apparently, this is not just a Pixel problem. That could mean that the Google Camera app is at fault. So far there has been no comment from Google. If the company does release a statement, we will update this story.


Related phones

Pixel 3
  • Display 5.5 inches
    2160 x 1080 pixels
  • Camera 12.2 MP (Single camera)
    8 MP front
  • Hardware Qualcomm Snapdragon 845
    4GB RAM
  • Storage 64GB, not expandable
  • Battery 2915 mAh
  • OS Android 10
Pixel 3 XL
  • Display 6.3 inches
    2960 x 1440 pixels
  • Camera 12.2 MP (Single camera)
    8 MP front
  • Hardware Qualcomm Snapdragon 845
    4GB RAM
  • Storage 64GB, not expandable
  • Battery 3430 mAh
  • OS Android 10
Pixel 2
  • Display 5.0 inches
    1920 x 1080 pixels
  • Camera 12.2 MP (Single camera)
    8 MP front
  • Hardware Qualcomm Snapdragon 835
    4GB RAM
  • Storage 128GB, not expandable
  • Battery 2700 mAh
  • OS Android 10
Pixel 2 XL
  • Display 6.0 inches
    2880 x 1440 pixels
  • Camera 12.2 MP (Single camera)
    8 MP front
  • Hardware Qualcomm Snapdragon 835
    4GB RAM
  • Storage 128GB, not expandable
  • Battery 3520 mAh
  • OS Android 10
Galaxy S9
  • Display 5.8 inches
    2960 x 1440 pixels
  • Camera 12 MP (Single camera)
    8 MP front
  • Hardware Qualcomm Snapdragon 845
    4GB RAM
  • Storage 64GB, microSDXC
  • Battery 3000 mAh
  • OS Android 10
    Samsung One UI
Galaxy S9+
  • Display 6.2 inches
    2960 x 1440 pixels
  • Camera 12 MP (Dual camera)
    8 MP front
  • Hardware Qualcomm Snapdragon 845
    6GB RAM
  • Storage 64GB, microSDXC
  • Battery 3500 mAh
  • OS Android 10
    Samsung One UI
Moto Z2 Play
  • Display 5.5 inches
    1920 x 1080 pixels
  • Camera 12 MP (Single camera)
    5 MP front
  • Hardware Qualcomm Snapdragon 626
    4GB RAM
  • Storage 64GB, microSDXC
  • Battery 3000 mAh
  • OS Android 9.0 Pie
Moto E4
  • Display 5.0 inches
    1280 x 720 pixels
  • Camera 8 MP (Single camera)
    5 MP front
  • Hardware Qualcomm Snapdragon 427
    2GB RAM
  • Storage 16GB, microSDXC
  • Battery 2800 mAh
  • OS Android 7.1 Nougat
Nexus 5X
  • Display 5.2 inches
    1920 x 1080 pixels
  • Camera 12.3 MP (Single camera)
    5 MP front
  • Hardware Qualcomm Snapdragon 808
    2GB RAM
  • Storage 32GB,
  • Battery 2700 mAh
  • OS Android 8.1 Oreo

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