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Man buys Apple iPhone 6s from online retailer, finds only a padlock inside the box

Posted: , by Alan F.

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Man buys Apple iPhone 6s from online retailer, finds only a padlock inside the box
Online retailer 11street helped a third-party sell a 16GB Apple iPhone 6s to a Malaysian man by the name of Alans Ng. The device cost Mr. Ng the equivalent of $736 USD, a $50 discount from its usual price. You can imagine the heart-pounding excitement he must have felt when the delivery man dropped off the package days later. But that excitement quickly turned to shock and dismay when Mr. Ng unsealed the package and opened the box.

Inside the box, instead of a shiny new gold iPhone 6s, was a low-tech padlock. So the victim of this rip off did what any of us would have done in the same situation; he took to social media. Posting his dilemma on Facebook, the situation caught the attention of the right people at 11street less than 24 hours later, and Ng soon had a replacement in his hands. Because of an escrow system used by 11street, the seller would not have received the money for the purchase until the buyer was satisfied, so the motive is not clear.

Over the years, we've told you about people who purchased an Apple product and got ripped off. One lady thought she was getting a bargain on an iPad purchase she made at a gas station parking lot and ended up with a broken mirror. One mother, buying what she thought was an iPad for her daughter from Walmart, bought a sealed box with legal pads inside. In this new case, police are investigating, hoping to find clues by examining the padlock.


source: AlansNg (1), (2), (3) via Soyacincau

40 Comments
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posted on 07 Mar 2016, 12:34 3

1. Unordinary (Posts: 1285; Member since: 04 Nov 2015)


Lmfaoooo ouch

posted on 07 Mar 2016, 13:04 8

13. shaineql (Posts: 349; Member since: 28 Apr 2014)


In serbia one guy bought some smartphone(cant remember which one) and got 100grams of coffe and a wooden log rofl.

posted on 07 Mar 2016, 13:12 2

16. Unordinary (Posts: 1285; Member since: 04 Nov 2015)


Lolll the log makes it even funnier xD

posted on 07 Mar 2016, 13:22 15

17. Nathan_ingx (Posts: 3616; Member since: 07 Mar 2012)


My friend got a slab of bathroom tile, shaped to form a phone!
Anyway, that's an expensive padlock!
One question.
Does it come with fingerprint reader to unlock it?

posted on 07 Mar 2016, 17:36 3

27. oister85 (Posts: 480; Member since: 27 Apr 2012)


Not even the keys

posted on 07 Mar 2016, 19:30 11

34. ibend (Posts: 3865; Member since: 30 Sep 2014)


he should choose the unlocked version

posted on 07 Mar 2016, 19:32 3

35. Obie-Wan (Posts: 81; Member since: 24 May 2012)


I don't think so, the good thing is u will only have to 'slide-to-unlock' it.

posted on 07 Mar 2016, 16:18 12

25. janis (Posts: 293; Member since: 10 Mar 2014)


still has more customisation options than iphone.

posted on 08 Mar 2016, 06:35

38. uggman (Posts: 56; Member since: 01 Feb 2013)


he didnt even got the key, thats a bad deal...

posted on 07 Mar 2016, 12:39 11

2. Dr.Phil (Posts: 1119; Member since: 14 Feb 2011)


That's why I tend to always try to use PayPal online when I can. They're very good about stopping the money from going to the seller if it turns out to be a bad product. You should also always look into the seller rating. I would never buy from a seller that was unknown.

posted on 07 Mar 2016, 18:51 4

31. MrElectrifyer (Posts: 2371; Member since: 21 Oct 2014)


I concur with that. I can't count how many times PayPal has saved me from being at the mercy of a seller. Sometimes, products I buy from highyly rated sellers still don't arrive after a whole month after the estimated arrival date.

posted on 07 Mar 2016, 12:41 5

3. Dude2014 (Posts: 436; Member since: 12 Feb 2014)


I'm not familiar with online shopping. What if that man lied and made whole story like the package didn't contain a phone but a padlock? How would the retailer investigate this? How would they settle this issue? Just asking guys :D

posted on 07 Mar 2016, 12:43 8

4. tyrionTheWise (unregistered)


The seller would probably track the iPhone that came in the box. I recall a customer tried to fool the seller here, only to be later caught, and obviously jailed.

posted on 07 Mar 2016, 12:58

12. saffant (Posts: 272; Member since: 04 Jul 2011)


Jailed? That's harsh.

posted on 07 Mar 2016, 13:06 10

14. Subie (Posts: 543; Member since: 01 Aug 2015)


Stealing someones money or property is STEALING even if done online.

posted on 07 Mar 2016, 14:40 1

20. matistight (Posts: 431; Member since: 13 May 2009)


Grand theft in california is like $600, so jail may be possible depending on the state.

posted on 07 Mar 2016, 14:52 3

22. hbaddawgh (Posts: 4; Member since: 27 Apr 2012)


grand theft is over $950 in CA

posted on 07 Mar 2016, 12:50

7. Swordylove (Posts: 177; Member since: 27 Jun 2015)


Good thinking.

posted on 07 Mar 2016, 12:48 22

5. Ordinary (Posts: 2213; Member since: 23 Apr 2015)


He needs to jailbreak it obviously

posted on 07 Mar 2016, 12:48

6. Swordylove (Posts: 177; Member since: 27 Jun 2015)


This could be just a marketing stunt. Could be. I've never heard of this site before.

posted on 07 Mar 2016, 12:53 6

8. LittleGaGaKiller (Posts: 283; Member since: 19 Jan 2015)


At least the Padlock won't bend :)

posted on 07 Mar 2016, 12:56

9. ThePython (Posts: 879; Member since: 08 May 2013)


A padlock. How creative.

posted on 07 Mar 2016, 14:41 5

21. matistight (Posts: 431; Member since: 13 May 2009)


Maybe he didn't buy the unlocked version.

posted on 07 Mar 2016, 12:57

10. vliang86 (Posts: 157; Member since: 05 Oct 2015)


LOL.....At least it's not a brick!!!

posted on 07 Mar 2016, 12:58

11. WillieFDiaz (Posts: 116; Member since: 22 Dec 2010)


It came from Brightstar, which is ironically the same company Marcelo Claure the new CEO of Sprint started. I read lot of comments from people online, who said that his ethics of buying back devices and reselling them is akin to buying something from the trunk of some random persons car on the side of a street. It doesnt surprise me that Brightstar would be selling padlocks.

posted on 07 Mar 2016, 13:11 11

15. Arschsalat (banned) (Posts: 158; Member since: 29 Feb 2016)


Same Specs

posted on 07 Mar 2016, 13:35 1

18. Baracus (Posts: 223; Member since: 15 Sep 2012)


I'd like to think this is some kind of political message someone's using to highlight all the talk of Apple's security now, but more likely it's a simple minded prank.

posted on 07 Mar 2016, 14:33 1

19. Skimshaddy (Posts: 33; Member since: 23 Feb 2016)


How about the dude who bought a iphone and to find out he needs his other kidney back..

posted on 07 Mar 2016, 15:02 4

23. natypes (Posts: 1081; Member since: 02 Feb 2015)


They come shipped with Error 53 now?

posted on 07 Mar 2016, 15:52 1

24. smartMartian (Posts: 31; Member since: 17 Feb 2015)


Now force TIM COOK to unlock it..!!( some one please put JHON McAfee on the line)

posted on 07 Mar 2016, 17:16 2

26. ameran (Posts: 258; Member since: 04 Dec 2013)


I would say the only difference is that this lock doesn't work with fingerprint. ;-)

posted on 07 Mar 2016, 17:56

28. pupkin (Posts: 58; Member since: 04 Feb 2015)


This comment section must close instead. People here are Brain locked.

posted on 07 Mar 2016, 18:10 2

29. kryme (Posts: 329; Member since: 24 Oct 2013)


He ain't losing out the lock prolly have more features

posted on 07 Mar 2016, 18:41

30. MrElectrifyer (Posts: 2371; Member since: 21 Oct 2014)


Same quality metal build...

posted on 07 Mar 2016, 18:56

32. Mfa901 (Posts: 258; Member since: 14 Jul 2012)


Thats my ipadlock...

posted on 07 Mar 2016, 19:14 2

33. JunitoNH (Posts: 1665; Member since: 15 Feb 2012)


So...the device was not Unlocked? Lol

posted on 07 Mar 2016, 23:02

36. hanyoora (Posts: 1; Member since: 07 Mar 2016)


its come from IP certified: IP 68, Water, Dust resistant, for sure

posted on 08 Mar 2016, 01:46 1

37. JudyWong (Posts: 1; Member since: 08 Mar 2016)


On Friday, March 4th, 11street received a report from a customer, Mr. Alans Ng, that an Apple iPhone 6S package that he had purchased contained a padlock instead of the actual phone unit. The package had arrived sealed and appeared untampered with.

We regret the inconvenience caused to Mr. Alans and sincerely apologize. Working with the seller, we have reached out to Mr. Alans within 24 hours and have arrived at a resolution to replace his iPhone 6S. Mr. Alans has collected the phone at 11street on March 7th, and has purchased a second iPhone unit from the seller.

11street takes fraud cases seriously, and as the package arrived sealed and untampered, the case is deemed a criminal offence for potential of stolen goods and we are working with the seller to file a police report for investigation. Mr Alans has kindly agreed to return the padlock as part of the investigation process.

11street is grateful to Mr Alans, customers and members of the media who have alerted us of this fraud case, as we strive to offer the best online shopping experience for both buyers and sellers alike.

Thank you.

The 11street team

posted on 08 Mar 2016, 09:39

39. tokuzumi (Posts: 946; Member since: 27 Aug 2009)


This looks to be employee sabatoge by the 3rd party seller. Looks like the issue has been taken care of in the correct manner. I'm sure nothing will happen with the seller who tried to scam the buyer.

posted on 08 Mar 2016, 20:58

40. Andr01d (Posts: 26; Member since: 08 Mar 2016)


HAHAHA thats a good one, well, i dunno why he got mad, i mean, he definitely got something more advanced in terms of tech and security.

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