T-Mobile is aggressively pushing to ensure that every future action is taken through its controversial all-in-one app: T-Life. To that end, users have now begun receiving a text from the carrier, asking them to authorize other people on their account for streamlined customer service in stores.
The company’s insistence on doing everything through the app has meant that employees often have to lie through their teeth, or even turn customers away. As such, T-Mobile is trying to do its best to ensure that never happens, but doing what the text tells you to do also means accepting T-Life, which is something many keep opposing.
Are you still refusing to adopt T-Life?
Yes, and I will keep doing so
31.82%
I will switch carriers once I can't refuse it anymore
18.18%
No, I use T-Life
40.91%
Not a T-Mobile user
9.09%
Aside from complaints from users about the app being a buggy mess, T-Mobile’s own employees are now fearing for their careers. According to multiple accounts, the carrier wants to replace its employees with the T-Life app.
Furthermore, some of the representatives have also claimed that the company is going to start closing its stores soon, as it lays off its workforce. T-Mobile’s physical stores will only remain as “Experience Stores” for receiving customer support, and you’ll need to use T-Life to purchase devices or services.
This customer support is what T-Mobile wants you to not have a problem with, by authorizing other people on your account to be able to ask representatives for help.
T-Mobile will send you this text. | Image credit — Reddit
According to T-Mobile representatives that have contacted us, the company wants a hundred percent adoption of T-Life before 2027. What that means is that, if you want support from a customer service agent at a store, you will absolutely need to use T-Life.
This is what the aforementioned text is all about: making sure that you and the other users on your account are support-ready when you go into a T-Mobile store. Some people are still opposing T-Life, simply ignoring the text that they’ve been sent.
However, I think that the writing is on the wall. T-Life will be pushed until it is everywhere and used for everything. You’ll need to authorize the users on your account sooner or later. So, if you’re not planning to switch carriers, perhaps it’s time to do what T-Mobile wants you to.
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Abdullah loves smartphones, Virtual Reality, and audio gear. Though he covers a wide range of news his favorite is always when he gets to talk about the newest VR venture or when Apple sets the industry ablaze with another phenomenal release.
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