T-Mobile is going to send you a text, doing what it says will make things easier for you

*Image credit — Bloomberg

T-Mobile is aggressively pushing to ensure that every future action is taken through its controversial all-in-one app: T-Life. To that end, users have now begun receiving a text from the carrier, asking them to authorize other people on their account for streamlined customer service in stores.

The company’s insistence on doing everything through the app has meant that employees often have to lie through their teeth, or even turn customers away. As such, T-Mobile is trying to do its best to ensure that never happens, but doing what the text tells you to do also means accepting T-Life, which is something many keep opposing.



Aside from complaints from users about the app being a buggy mess, T-Mobile’s own employees are now fearing for their careers. According to multiple accounts, the carrier wants to replace its employees with the T-Life app.

Furthermore, some of the representatives have also claimed that the company is going to start closing its stores soon, as it lays off its workforce. T-Mobile’s physical stores will only remain as “Experience Stores” for receiving customer support, and you’ll need to use T-Life to purchase devices or services.

This customer support is what T-Mobile wants you to not have a problem with, by authorizing other people on your account to be able to ask representatives for help.



According to T-Mobile representatives that have contacted us, the company wants a hundred percent adoption of T-Life before 2027. What that means is that, if you want support from a customer service agent at a store, you will absolutely need to use T-Life.

This is what the aforementioned text is all about: making sure that you and the other users on your account are support-ready when you go into a T-Mobile store. Some people are still opposing T-Life, simply ignoring the text that they’ve been sent.

However, I think that the writing is on the wall. T-Life will be pushed until it is everywhere and used for everything. You’ll need to authorize the users on your account sooner or later. So, if you’re not planning to switch carriers, perhaps it’s time to do what T-Mobile wants you to.

Unlimited plans for $15/mo at Mint!

$180

$360

$180 off (50%)

Mint Mobile is also offering an incredible bargain for those seeking unlimited data! The carrier's latest deal lets you grab any unlimited plan for just $15/mo, bringing the 12-month Unlimited plan to $180 instead of $360.

Buy at Mint Mobile