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Walmart customer irate after his iPhone 6 order for Black Friday is cancelled

by Alan Friedman / Nov 25, 2017, 12:25 AM

Walmart had a Black Friday deal on the iPhone 6

What good is a Black Friday ad if all of the products being advertised are already sold out? That is what Walmart shoppers were complaining about after the discounter's Black Friday stock was sold out on Thanksgiving. And that led to numerous tweets from very angry consumers accusing the company of taking part in a bait and switch campaign. Apparently some well priced electronics were out of stock Friday morning as were some video games and cheaply priced clothing.

One customer ordered a pair of Apple iPhone 6 handsets for his twins at midnight Friday. At 7pm, he received a message that his "bulk" order was cancelled. And, the iPhone 6 has now been completely sold out by Walmart, leaving the customer high and dry. Pushing its Black Friday sales beginning with ads running on Thursday morning wasn't a good idea since much of the discounter's Black Friday inventory was already sold out by the time the sun rose on Friday morning.

Walmart customers are like elephants; they never forget. So the bad experiences they have had this year just might lead to fewer Black Friday sales next year.

Walmart customer loses out on iPhone 6 sale

source: BusinessInsider

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35 Comments

1. L0n3n1nja

Posts: 1588; Member since: Jul 12, 2016

Why are they ordering 4 year old phones in the first place? Due to many places opening on Thanksgiving, many items are sold out by Friday morning. Target where I live had numerous televisions that they had 20 plus in stock, movies that had over 60 copies on display, entire pallets of toys, etc sell out within 2 hours of opening on Thanksgiving day.

posted on Nov 25, 2017, 12:28 AM 4

3. worldpeace

Posts: 3135; Member since: Apr 15, 2016

Because that's as much as he's willing to pay for? and even if it's 4 year old phone, it still got apple logo on it's back

posted on Nov 25, 2017, 1:04 AM 20

4. Doakie

Posts: 2478; Member since: May 06, 2009

I almost gave you a "+" then you spouted that BS about the Apple logo. Sadly I just can't find the "-" button.....

posted on Nov 25, 2017, 1:11 AM 17

6. worldpeace

Posts: 3135; Member since: Apr 15, 2016

Did you think he'll buy 4 years old phone if its not from apple?

posted on Nov 25, 2017, 3:03 AM 3

22. ECPirate37

Posts: 347; Member since: Jul 14, 2011

Exactly. If it didn't have the apple on the back, good chance that phone wouldn't be bought. I really liked my original Moto X, but couldn't see myself buying that for someone now as a gift. And amazingly enough, no lag on it. haha

posted on Nov 25, 2017, 10:51 AM 0

31. willytbk

Posts: 252; Member since: Aug 15, 2012

The way u comment is like you are that particular customer, for God sake, its his money, he can buy and will buy whatever he wanted let alone the reason why i bought the 4 yo phone

posted on Nov 25, 2017, 7:19 PM 0

33. deleon629 unregistered

Is it not the truth? There are hundreds of better functioning; reasonably-priced phones on the market, making iPhones a luxury item and not an actual device that's held to the standard of actually doing what those other phones can do if not better, by a larger margin.

posted on Nov 26, 2017, 1:30 PM 0

35. firebird820

Posts: 157; Member since: Jan 01, 2017

You really think he would have bought a four-year-old Android? Please get a hold of yourself

posted on Nov 27, 2017, 11:03 AM 0

7. piyath

Posts: 2445; Member since: Mar 23, 2012

Dude your first reason seems legit but the second one??? Seriously? What about " he values quality products from Apple over low quality android phones and even though they are 4 years old he knows that they'll perform very well" ??? Yes iPhone 6 is still a thing, not because of the Apple logo, but they still perform very well and well optimized thus don't lag like 6 month old Samsung flagships...lolzzz

posted on Nov 25, 2017, 3:53 AM 0

10. Back_from_beyond

Posts: 1474; Member since: Sep 04, 2015

No they lag much worse than a 6 month old Samsung flagship.

posted on Nov 25, 2017, 4:33 AM 8

12. Topcat488

Posts: 1419; Member since: Sep 29, 2012

I use 2 phones at my job. My iPhone 6 crashes, freezes, and lags... And it's only a little over 3 years old! My Note 4, still use runs perfect... Tell me why did Apple bug me to download ios 11.1.2, a bug fix that was for the iPhone X, and nothing to do with iPhone 6. Oh yeah, my Galaxy S8+ is the best phone of 2017 so far, surpassing the Note 8 (which is too long and narrow like a TV remote control) IMO. P.S. In all the Galaxy Notes I've owned, I've only used the S-Pen a few times... That' make for me S8+ > Note 8. O.o

posted on Nov 25, 2017, 5:47 AM 1

21. Jrod99

Posts: 778; Member since: Jan 15, 2016

You have a defective iPhone. I have 2 co workers with butter smooth iPhone 6 models.

posted on Nov 25, 2017, 10:49 AM 0

25. Back_from_beyond

Posts: 1474; Member since: Sep 04, 2015

My girlfriend's iPhone 6 Plus isn't buttery smooth, not even close, but she's used to iOS so she keeps using it.

posted on Nov 25, 2017, 12:12 PM 1

13. cmdacos

Posts: 4331; Member since: Nov 01, 2016

Actually, from experience they are a laggy mess at this point.

posted on Nov 25, 2017, 6:02 AM 7

17. jmonteiro829

Posts: 270; Member since: Feb 13, 2012

So you didn't upgrade to IOS 11 then I take it!

posted on Nov 25, 2017, 9:07 AM 0

11. Settings

Posts: 2943; Member since: Jul 02, 2014

Coz headphone jacks that's why

posted on Nov 25, 2017, 4:43 AM 9

14. whatev

Posts: 2416; Member since: Oct 28, 2015

Because it’s better than a 4 years old android flagship and even better than last year ones, that’s why. Why people aren’t buying old android flagships? \_(ツ)_/¯

posted on Nov 25, 2017, 6:21 AM 0

15. cmdacos

Posts: 4331; Member since: Nov 01, 2016

Not even better than a $100 android in terms of capabilities.

posted on Nov 25, 2017, 7:05 AM 13

16. whatev

Posts: 2416; Member since: Oct 28, 2015

Really? Like running a 2 years old OS forever? Not getting apps optimized for it? Cheap hardware? I’m shocked, can you tell me why is still people buying old iPhones over android flagships and that old iPhones outsell android flagships? Why do people using low end android phones switch to iOS when they can afford an iPhone instead of choosing an android flagship? I dare you reply without the terms: iSheep, iFans, iDiot, stupid, dumb, ignorant, illiterate, etc. Cause I already know that kind of predictable answers from people like you, be original please

posted on Nov 25, 2017, 8:45 AM 1

18. jmonteiro829

Posts: 270; Member since: Feb 13, 2012

There are a lot of people that don't like to be locked down and want to be different than everyone else. The fact that you (iPhone user) still can't customize your device the way you like as in drop an app icon anywhere you want so that you can actually see your wallpaper is ridiculous!. The notifications for iOS are attrocious to the point that no one can use them and end up disabling notifications for their most used apps. How about headphone jack! Wireless charging which Android had for years now! Water and dust resistance... another that Android devices have had for years. Easily adding your own music to the phone without iTunes! People that still throw out the optimized arguement haven't used the most resent Android versions. Many enthusiast are stating that Android crashes less then iOS now!

posted on Nov 25, 2017, 9:15 AM 6

29. cmdacos

Posts: 4331; Member since: Nov 01, 2016

Apple logo

posted on Nov 25, 2017, 3:05 PM 1

32. Vagabondjonez

Posts: 163; Member since: Jan 21, 2016

The average person sees a "cheap" iPhone and that's all that matters.

posted on Nov 26, 2017, 10:50 AM 1

2. Dr.Phil

Posts: 2488; Member since: Feb 14, 2011

Literally the front page of Wal-Marts Black Friday ad states: Black Friday begins Thursday 6PM in stores ALL DAY ONLINE. So sorry guy but you’re obviously an idiot to think that Black Friday is only in stores at 6PM and that there aren’t the same deals going on online.

posted on Nov 25, 2017, 12:49 AM 2

5. Doakie

Posts: 2478; Member since: May 06, 2009

I don't see how your comment even applies to the article.

posted on Nov 25, 2017, 1:12 AM 2

8. Dr.Phil

Posts: 2488; Member since: Feb 14, 2011

Seriously? The article is about a guy ordering an iPhone on Black Friday when Wal-Mart's own ad mentions that it would be running the sales starting at midnight Thursday. "One customer ordered a pair of Apple iPhone 6 handsets for his twins at midnight Friday. At 7pm, he received a message that his "bulk" order was cancelled." The person erroneously believed that the sales started on midnight Friday, but they didn't. They started at midnight Thursday as it says in the ad.

posted on Nov 25, 2017, 3:57 AM 2

9. Back_from_beyond

Posts: 1474; Member since: Sep 04, 2015

If the website still said they were in stock when he ordered them though, he did nothing wrong. Wal-Mart's reaction in that case is an odd one and I think he's justified in being angry at them. If the website for whatever reason reported they were in stock when actually they no longer were they have to stick to the order at that price and just deliver when back in stock, they're not allowed to just cancel it. So based on what we know, your initial comment had indeed nothing to do with it.

posted on Nov 25, 2017, 4:14 AM 3

19. jmonteiro829

Posts: 270; Member since: Feb 13, 2012

Unfortunately we all know how well these department stores keep their inventory up to date! You are better off calling the store closest to you to verify and then drive to that location to get them.

posted on Nov 25, 2017, 9:17 AM 1

20. BuffaloSouce unregistered

Yeah good luck getting someone to answer your call to verify inventory on Black Friday especially a packed store like Wal Mart

posted on Nov 25, 2017, 9:29 AM 2

23. Dr.Phil

Posts: 2488; Member since: Feb 14, 2011

Yes but you also forget that he bought two phones instead of one and that Wal-Mart reserves the right to limit quantities purchased as per their policy: “Walmart.com also reserves the right to limit the quantity of items purchased per person, per household or per order.”

posted on Nov 25, 2017, 11:13 AM 1

24. Dr.Phil

Posts: 2488; Member since: Feb 14, 2011

Also you have to understand that the “in stock” button does not necessarily guarantee that the item is indeed in stock. Why? Because it doesn’t take into account orders that are in people’s carts and it also doesn’t take into account orders awaiting payment approval. You can add an item to your cart but if someone else added it to theirs before yours or their payment was approved before yours then they get the first stock. I’ve had a few orders end up cancelling because some other person added it to their cart before me or their payment was before mine. Most online retailers stock will only show accurate results after an order has been completed.

posted on Nov 25, 2017, 11:19 AM 0

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