Verizon announces $30 upgrade fee for existing subscribers

Verizon announces $30 upgrade fee for existing subscribers
Verizon customers, we really hate to be the ones to bring you the following news, but we have to do it anyway. Effective April 22, all Verizon subscribers who want to upgrade to a new device, be it a smartphone or a tablet, prior to the expiration of their 2-year contract will be required to pay a $30 upgrade fee. "This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever", states Verizon on its web page in an effort to make the news seem less frustrating than it is.

Speaking of upgrade fees, AT&T doubled its upgrade fee to $36 not long ago citing the costs of selecting and activating the phone that they decide to upgrade to as the reason for the increase. It had been 10 years since the carrier introduced any changes to its upgrade fees.

Verizon advises those customers who want to avoid the $30 upgrade fee to consider taking advantage of the carrier's eco-friendly trade-in program. 

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139 Comments

1. N.Reynolds

Posts: 257; Member since: Feb 15, 2011

I always thought an upgrade fee was some serious bologna. Luckily I never had to deal with them personally until now. Not happy about this.

17. Synack

Posts: 688; Member since: Jul 05, 2011

Will this allow us to upgrade sooner than we could by paying $30? Got my Nexus in December and wouldn't mind getting the SGS3 this year if it's full contract price + $30.

24. N.Reynolds

Posts: 257; Member since: Feb 15, 2011

This is going to be ridiculous! To upgrade all 5 lines on my account it will cost me $150 just in upgrade fees? Are you fauchin kidding me? Even if I don't do it at a Verizon store. Which is stupid because they are getting the money for an upgrade fee when they aren't even the ones doing the work of switching the devices and activating them.

37. CommentBoxEnforcer

Posts: 99; Member since: Feb 13, 2012

They must take that 30 dollars and go get a quater of weed cause they got to be smoking on something..this s**t is stupid

104. THETECHTEAM

Posts: 82; Member since: Dec 12, 2011

I AM A VERIZON EMPLOYEE AS WELL AS CUSTOMER AND I KNOW THAT THE FEE IS UPSETTING BUT ALL OTHER COMPANIES CHARGE AN UPGRADE FEE. WITH AT&T BEING THE HIGHEST, BUT THERE IS SOME GOOD NEWS OUT OF THAT FEE IF YOU HAVE A (ECPD ID)DISCOUNT APPLIED TO YOUR BILL YOU WILL NOT HAVE TO PAY THAT UPGRADE FEE AT ALL!! AND ALSO VERIZON HAS A TRADE IN PROGRAM THAT WILL OFFSET THAT FEE. ALSO DEPENDING ON THE COMPANY YOU WORK FOR VERIZON HAS DISCOUNTS FOR YOU, JUST GO IN TO A VERIZON STORE AND ASK IF THE COMPANY YOU WORK FOR RECEIVES A DISCOUNT! GOVERNMENT, STATE, PIZZA HUT, LOWES, JUST TO NAME A FEW HAVE DISCOUNTS!! THEY WILL APPLY THIS DISCOUNT TO YOUR BILL MONTHLY TRY THAT I HOPE THAT HELPS!! SORRY :-)

134. brikz4real

Posts: 173; Member since: Dec 24, 2008

That "work" discount does not apply here, I have found out. The only time and ECPD code applies is if the account is "Corporate Liable" not "Employee Liable". Company accounts with an ECPD (work) profile don't have to pay the fee. However, depending on your employer's "tier" and the phone itself, customer may get a sizable discount on the PHONE that will offset the cost of the $30 fee. Plus, some customers who haven't upgraded in ages still have that lingering NE2 credit til they use it.

2. atheisticemetic

Posts: 377; Member since: Dec 18, 2011

there goes all of my upgrade commission....cheap @$$es will become even cheaper

3. Vzw_boy89

Posts: 1; Member since: Apr 11, 2012

Alright thats it i quit! No as an employee of vzw for 6 years i understand the fees but come on, i swear in cellphones all we do nowadays is overcome objections which use to take all of 5 mins 2 years ago and now we have to talk for 2 hours just to make a sale. Love my Verizon but com on if your 2 payment fee didnt work what makes you think that the community wont fight this, i hope they do! Remember we control there pay not the other way around.

12. troybuilt

Posts: 155; Member since: Dec 16, 2011

I knew this was going to happen after AT&T changed their upgrade fee from $18 to $36. To this day, I still ponder what the upgrade fee entails. We all already have large bills with a data plans plus the amount of taxes and secret surcharges and now a higher upgrade fee. These carriers must really be desperate for extra cash.

59. ZayZay

Posts: 571; Member since: Feb 26, 2011

If you don't want to overcome objections (job requirement) than I suggest you find a job where you can be lazy. Of course the fee isn't great, but it's not any different than any other carrier. Step your game up and get better at what you do. PS. if you quit they will find someone more than willing to do your job, and be better at it. That's the way of the sales world.

101. Creativecoco17

Posts: 2; Member since: Apr 12, 2012

NOT all Carriers are doing it. ESP. the smaller companies. I do not think any verizon employee is "Lazy" and I dont even work there. :)

113. smallcolabear

Posts: 82; Member since: Feb 18, 2012

no but the major ones do because the smaller one such as union wireless in wyoming are not even 3G coverage yet so they cannot afford to have fees like that.

129. miles16852

Posts: 241; Member since: Oct 20, 2011

ZayZay, go back under your rock, also, whats your credit card number, you can pay for my upgrade fee! GREED really is a very serious disease today!

135. brikz4real

Posts: 173; Member since: Dec 24, 2008

Only the Top 3 companies are implementing these fees to upgrade (VZW, ATT, Sprint). Yes, you should appreciate your job, but at what cost? This is an area in which Verizon really had a chance to distance itself from the competition. But instead, they adopted the money-making philosophy of "If they can do it, then we can do it". I can hear T-Mo employees laughing in the background (although that company isn't all that stable themselves).

4. MorePhonesThanNeeded

Posts: 645; Member since: Oct 23, 2011

Lol, who cares?!? Not sure but there is absolutely no reason to rush to upgrade to a new phone these days. Most phones are damn near the same spec wise and now everyone will be releasing less phones per cycle you can pick and choose and wait if you so like. Me I have no qualms about waiting as I don't really need to grab the newest and most powerful phone in existence on VZW network. This is for people who have serious OCD and must have the newest thing to land, to make money a company has to take advantage of the change landscape and well there are many people who can't live without getting a new phone every year.

21. atheisticemetic

Posts: 377; Member since: Dec 18, 2011

from what i understand "before the expiration" is EVERY upgrade. You can upgrade at 20 months. This would imply that a standard upgrade (not an annual) would still incur this fee of 30 bucks. so who cares? All of us who work for Verizon that have ONE more objection to overcome care! I'm an employee and a customer, so now even I have to pay a $30 fee just to change phones? BS I paid my activation fee for my number to be registered with the federal and the state (18 per). this $30 fee is just another way to suck money out of us. 4 months matters to those who need a new cellphone fyi "most phones" dont have damn near the same specs or i wouldnt have to qualify my customer to a phone of their choosing

28. IamTheGodfatherofCell

Posts: 33; Member since: Oct 05, 2011

Hilarious that phone arena has to throw in att in this article....sort of.obvious that this site is completely anti-att. ..why don't they just deal with the topic at hand and not bring up old news to make Verizon look better?

31. taco50

Posts: 5506; Member since: Oct 08, 2009

It's relevant as AT&T, Sprint and T-Mobile are charging the same upgrade fee.

71. remixfa

Posts: 14605; Member since: Dec 19, 2008

tmobile recently upped it to 18 bux. try again. hey VZW, thanks for making my job even easier to take your customers! lol.

5. jmoita2

Posts: 930; Member since: Dec 23, 2011

Straight out thievery. Imagine this. I drive a 2009 Honda,then walk into my local dealership to pay more money to upgrade to a 2012. The salesman then tells me there is an "upgrade fee" ??? Laughable. i would walk right out.

6. shadowcell

Posts: 300; Member since: Mar 28, 2012

I don't think that's a great analogy. Just saying.

8. 14545

Posts: 1835; Member since: Nov 22, 2011

Not a great analogy, but the fact still remains that they want me in contract, and I'm not paying 36 dollars to upgrade. I already pay for the phone, so if you want me to stay loyal to "Carrier X" then you might want to consider doing away with the fees. As you will eventually run out of new customers, and it's bad enough that they have been raising the prices of the high end phones on contract. It's to the point where you might as well just pay full price since you are no longer saving anything, or switch carriers, as that is the only way to save a buck.

19. shadowcell

Posts: 300; Member since: Mar 28, 2012

I think the subsidized price on a phone with a new 2-year is still loads cheaper than paying full retail. This new fee does set me back since I'm on a budget and hoping to spend a set amount for a new phone this month but I guess I'll have no choice to pay this fee. In the meantime, we're going to see a lot of long-time customers complain about this just like that issue with charging fees for paying for bills online. FCC stepped in, opened up a investigation and VZW dropped it before charges were brought. Hopefully enough feedback will allow them to reconsider.

15. cfprelude

Posts: 140; Member since: Oct 27, 2011

actually its spot on.... they used to encourage people to upgrade before their 2 yr agreement was up because it would extend their service plan and keep us on contract all the time. New every 2 was $100 towards an upgraded phone and it wasnt a coincidence that it kicked in at 22months so you didnt have a chance to consider moving to another carrier for a "free phone" or something... then it was decreased to $50, then they did away with it..... now they are charging an additional fee to upgrade/extend your contract.!?!?! I'm not following the logic. Love VZW but their Sr Leadership Team should see the opportunity to lead and move in the other direction. Capitalize on other carriers making this mistake.... $30 a line is NOTHING to vzw but consumers latch on to it and will actually wait a few months to upgrade and once their out of contract the grass is always greenier with the other carriers and a certain % (even if its low) will jump ship with their $70-100/month phone plans.

18. 14545

Posts: 1835; Member since: Nov 22, 2011

And don't forget that phones for existing customers are always more expensive than a new contract with another carrier. I hope VZW likes seeing their churn rate increase.

46. Beholder88

Posts: 86; Member since: Mar 30, 2012

How do you figure? If you drop your contract with one company, even if it's expired and there are no fees, there are still start up costs to go to another one. Phones from one company don't work on another, so you need to get new phones, not to mention activation fees unless the jarhead at the store waives them. Then with the new company, when it's time to upgrade, here come the charges again.

86. rvpilot457

Posts: 5; Member since: Apr 12, 2012

You realize you pay a dealer fee right?

115. smallcolabear

Posts: 82; Member since: Feb 18, 2012

its called tax

7. downphoenix

Posts: 3165; Member since: Jun 19, 2010

ahahahhaahhhaahah. Reminds me of this one customer that wanted to cancel services with Sprint because Verizon "doesnt have upgrade fees". Karma does exist.

9. bigjoe

Posts: 1; Member since: Apr 11, 2012

They will use the $30 fee to put TV ads saying "we got the lastest top of the line phone AND YOU NEED TO UPGRADE" Smart move!!!!!

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