AT&T's upgrade fee doubles on Sunday

AT&T's upgrade fee doubles on Sunday
If you're an AT&T customer and have an upgrade to burn, better use it before Sunday when the carrier doubles its upgrade fee to $36. Yeah, we know it is only $18 more, but anytime you are reaching deeper into your wallet it can be frustrating. AT&T says that it has doubled the fee because the "overall costs associated with upgrading to a new device have increased," and because "devices today are more sophisticated than ever."

According to the leaked screenshot, AT&T says its reps should tell customers that the fee is for the costs of selecting and activating the phone that they decide to upgrade to. One thing that AT&T wants its customers to know has no price is the answers to the questions that they can come in and ask anytime. By the way, AT&T says this is the first hike in the upgrade fee in ten years, hintiing that it is a well-deserved increase.

source: AndroidCentral



1. devon613

Posts: 127; Member since: Oct 13, 2011

i work at att and i think this is bs but after looking into it it seems all the other companies already have switched to this...but dang att at lease be different and make a stand and just dont switch cause other companies are doing it..i backed them up on alot of stuff but i cant defend this sorry att you on your own ......

46. ardent1

Posts: 2000; Member since: Apr 16, 2011

The $18 hike is due to failed ATT takeover of Tmobile USA.

80. sprockkets

Posts: 1612; Member since: Jan 16, 2012

Or one of the many ways they overcome the fact that apple rapes the carriers for money.

82. mallkioskguy

Posts: 7; Member since: Aug 09, 2011

Last time I checked Verizon has never charged extra for doing upgrades. Not $18 not $36. Maybe $20 if you upgrade early depending on where you go... and ya, I think its bs too..

113. pastinky

Posts: 1; Member since: Apr 12, 2012

Verizon never charged an upgrade fee only an activation fee "if" you were activating a new phone that wasn't due to a contract upgrade but you could avoid that by activating the phone online yourself. BUT, as announce yesterday effective 04/22/12 Verizon will now be charging a $30 upgrade fee. I think this sucks especially for people like myself and a friend of mine who has been with Verizon when they were GTE Mobilenet and Bell Atlantic Mobile Service & merged to become Verizon. Total B.S. and another way to suck money out of its customers!

101. Socalvenom unregistered

to tell you the truth even If my upgrade on AT&T was coming up soon I still wouldn't do it I'd rather buy me a good semi used phone on craigslist then give AT&T anymore money In the long haul the new fees for anything and everything just created a void in which customers say " f**k this Im leaving and going to..." As a customer for me to hear from a rep after I ask him why? and he responds with " because the newer phones are more sophisticated " is complete bull s**t that excuse alone is a deal breaker but that's what the greedy assholes in corporate will tell you to explain I completely understand it's not your fault you just work there I wouldn't shout I wouldn't gain anything from doing so I'd just pay my cancellation fee even if its $325 and just find something more affordable period, because to be forced to pay more money for someone else's stupidity is really bad business. The only way I would supported the new fee hike was if I was reassured better service for my buck but instead to keep getting screwed and just put up with it sorry no dice.

102. Loafninja

Posts: 36; Member since: Jan 25, 2012

Quoted ellipsis and question mark in the middle of a statement aside, that entire post had 2 points of punctuation...

2. Astreo

Posts: 105; Member since: May 05, 2011

this doesnt seem too bad for me. doesnt this make it more like the other carriers?

5. 05blacksrt4

Posts: 28; Member since: Feb 10, 2012

The point of a buisness is to not be like the other carriers at all. You want to provide the best and be different.

21. Loafninja

Posts: 36; Member since: Jan 25, 2012

The point of a business is to make money. Being different is only a part of that--the other part is raising prices when they have the leeway to do so.

25. 05blacksrt4

Posts: 28; Member since: Feb 10, 2012

Yes but to gain network and money you have to get the customer to stay. Im sorry but a 36 dollar fee is one thing that people are gonna look at that .....

30. Loafninja

Posts: 36; Member since: Jan 25, 2012

They're not gonna like the 36 dollar fee, but then they're gonna see the exact same fee on all the other carriers too...

77. jburris020

Posts: 17; Member since: Nov 28, 2011

Verizon only has a $20 fee if the upgrade is considered early which would be after the 1yr mark but before the 20 month period when their upgrade is due per the terms and agreements of their contract.

3. 05blacksrt4

Posts: 28; Member since: Feb 10, 2012

I agree 100% with Devon on this seeing as that i9 dont understand whats the benefits of upgrading now? I mean a 36 dollar fee to upgrade or start a new line? 24 dollars i would understand I mean att has done quite well in being ahead of the game but this they are not and i disagree with the fee!!

4. Gdrye

Posts: 111; Member since: Jan 02, 2012

yes, i work at sprint and i want to say last summer we changed our fee to $36 also, But i feel sorry for the employees at att, because having to explain this to customers SUCKED! so devon613 be ready.

55. ZayZay

Posts: 571; Member since: Feb 26, 2011

I worked at Sprint for that $36 and I agree it did suck. Now I work for ATT and once again hell is going to be raised. I had someone yell at me yesterday because of the $18 fee, but this is one of those customer where he wanted everything for free. Customer: "I want a free phone and I should have any phone for free." Me "This is the free option right here" Customer "Well I want these head phones, a stylus and car charger for free then." Me" I'm sorry but I am not in the business of giving away things for free, sir there is an $18 upgrade fee on your next bill for upgrading your phone today" Customer "F*** THAT, I'm going to Tmobile, they won't charge me anything and give me everything I want for free, your a crook and want all my money, F** you!!" Me: (I laughed inside and just smiled) I'm sorry you feel that way but to proceed, that is a standard industry fee and I know it's money, but we can not waive that fee." Customer left screaming at me and in the parking lot.

83. bvalde09

Posts: 191; Member since: Nov 22, 2011

Hahahahahahahahahahahha U make my day with that comment.

6. ljruble

Posts: 16; Member since: Dec 07, 2010

Ugh. I don't get why they charge upgrade fees anyway. They get paid the fee even if you go to amazon, Walmart, best buy etc. How does it have anything to do with them activating the phone? Wherever you get the phone is who activates it through a computer system. Not that hard or any more time consuming than its ever been. They are also charging up to 300 on contract pricing now too. It's almost to the point of "why sign a contract" anymore.

7. 05blacksrt4

Posts: 28; Member since: Feb 10, 2012

Exactly!! I agree. With att its a simple sim card swap and call the act line thats it. I mean really?

58. Forsaken77

Posts: 553; Member since: Jun 09, 2011

I have NEVER seen an AT&T phone for $300 on contract. In my area, NY, I only paid $150 for the new, white GS2 Skyrocket and that phone at it's highest was $250. AT&T just only recently went up to $250 also. $200 used to be the top price as of last year.

65. Loafninja

Posts: 36; Member since: Jan 25, 2012

Galaxy Note is going to be $300.

100. nb2six

Posts: 298; Member since: Apr 27, 2011

We're not talking Phablets

107. -box-

Posts: 3991; Member since: Jan 04, 2012

Current iPhone 32GBs have been $299.99 for years, and the new 4S 64GB is $399.99 on contract. "Normal" (as in non-Vertu or similar) phones used to be priced in the hundreds and thousands, though that was probably before most of us were cell phone shoppers

8. chack_fu

Posts: 46; Member since: Jan 19, 2009

VZW doesn't charge an upgrade fee.... Yet. (haha)

12. devon613

Posts: 127; Member since: Oct 13, 2011

they give you a 36 fee for upgrades also it started feb 1st

13. 05blacksrt4

Posts: 28; Member since: Feb 10, 2012

ok i agree and your rite...after sitting here and talking to you in the desk in front of me you proved me wrong

14. Sniggly

Posts: 7305; Member since: Dec 05, 2009

No they don't. Google it. I do upgrades for Sprint, ATT and Verizon. Verizon does not charge upgrade fees.

16. devon613

Posts: 127; Member since: Oct 13, 2011

u right they use to but stopped i have been corrected it use to be 20

18. devon613

Posts: 127; Member since: Oct 13, 2011

33. Loafninja

Posts: 36; Member since: Jan 25, 2012

VZW charges $35 NEW activation fee. They have no upgrade fee. I do this for a living, and I promise that to be factual.

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