Samsung is investigating Galaxy S9/S9+ "dead" spot touchscreen issues

by Milen Yanachkov / Mar 23, 2018, 5:40 AM

Over the last week, a number of reports of malfunctioning Samsung Galaxy S9/S9+ touchscreens have emerged online. The spread of the issue is currently unknown, but some owners of Samsung's latest flagships have complained about "dead" spots around the top and bottom bezels, and near the edges of the screen. These dead spots are areas where the screen doesn't register touch.

The majority of complaints about this issue have been submitted by owners of the Galaxy S9+, although reports of the same problem happening on the Galaxy S9 have also been recorded. There is no particular pattern to where dead spots appear on either device, with owners complaining about problematic areas in different parts of the screen, such as the sides and towards the center.

Following a number of reports on Samsung's community forums, the company has now issued a statement to Engadget that it is "looking into a limited number of reports" regarding the issue:

At Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating.

We encourage any customer with questions to contact us directly at 1-800-SAMSUNG.

source: Samsung via Engadget

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22 Comments

1. Kunalj000

Posts: 5; Member since: Mar 22, 2018

My s9+ suffered dead pixel issue. Had put the device under observation for 2 days.Got a replacement with new device today.

posted on Mar 23, 2018, 5:54 AM 2

3. maherk

Posts: 6923; Member since: Feb 10, 2012

https://www.phonearena.com/news/Samsung-Galaxy-S9-touchscreen-bugged_id103449/comments/page/2 Comment number 12 Isn't this you claiming that your S9 had screen burn-in within 3 days of owning it? I call BS on your story.

posted on Mar 23, 2018, 6:18 AM 7

10. Kunalj000

Posts: 5; Member since: Mar 22, 2018

Ohh yes..you did call it BS.. But guess what there was genuinely issue with my phone and it got replaced for the same. Next time please have some info about the issue and then comment.

posted on Mar 23, 2018, 8:23 AM 0

15. Jason2k13

Posts: 1466; Member since: Mar 28, 2013

Did you recently made this account, just to post negative comments about Samsung?

posted on Mar 23, 2018, 8:51 AM 4

17. Kunalj000

Posts: 5; Member since: Mar 22, 2018

I doubt I posted anything negative. There was a issue with my phone which samsung acknowledged and replaced it in no time. I appreciate their service.

posted on Mar 23, 2018, 9:16 AM 0

16. AngelicusMaximus

Posts: 724; Member since: Dec 20, 2017

Initiating damage control procedures. #caught

posted on Mar 23, 2018, 9:07 AM 2

2. Cat97

Posts: 1920; Member since: Mar 02, 2017

Ouch. How about a pure, flat-screen version of a Samsung flagship (with corners that do not make it look like a TV from the 60's, like the S8 Active) ?

posted on Mar 23, 2018, 6:09 AM 1

4. maherk

Posts: 6923; Member since: Feb 10, 2012

Although this doesn't look like widespread issue, I'm glad few posts on reddit or XDA are pushing manufacturers to react and work on giving us higher quality products.

posted on Mar 23, 2018, 6:21 AM 5

5. haikallp

Posts: 319; Member since: Feb 10, 2012

No issues on mine ,

posted on Mar 23, 2018, 6:49 AM 3

6. TechSceptic

Posts: 1156; Member since: Feb 05, 2018

It is very clearly only a tiny amount of cases that are affected, as the only source of this is a tiny amount of people on reddit who says they have this issue. If this was a widespread, then it would be absolutely everywhere, and it would be everywhere the moment the S9 and S9+ were released. It's not exactly uncommon for the first batch of phones to have a select few with issue, it happens with every brand. It's great that Samsung is actually responding this quickly and clearly to an issue that only a select few people has experienced.

posted on Mar 23, 2018, 7:09 AM 2

7. theviolinist

Posts: 209; Member since: Feb 03, 2018

It's a dead phone anyway.

posted on Mar 23, 2018, 7:28 AM 3

11. Sammy_DEVIL737

Posts: 1529; Member since: Nov 28, 2016

*SHEEP ALERT*

posted on Mar 23, 2018, 8:30 AM 2

8. Furkan

Posts: 552; Member since: Feb 25, 2017

they better work on S10 lol

posted on Mar 23, 2018, 7:34 AM 2

9. mrochester

Posts: 1018; Member since: Aug 17, 2014

Why aren't Samsung recalling all of the devices? That seems to be the expectation some people have for any issue these days.

posted on Mar 23, 2018, 7:55 AM 0

20. dimas

Posts: 3380; Member since: Jul 22, 2014

Immediate recall means overreacting, expensive loss and will hurt their brand too much.

posted on Mar 23, 2018, 8:50 PM 0

12. jauling

Posts: 82; Member since: Feb 13, 2015

They provide a 1-800 number, so this issue is only for the Snapdragon 845 version?

posted on Mar 23, 2018, 8:33 AM 2

13. raky_b

Posts: 409; Member since: Jul 02, 2014

Ok, now they are investigating it...but will they try to find solution for it, or just leave it like it is...just like they have done it with S8's camera focusing issue!?

posted on Mar 23, 2018, 8:35 AM 1

14. Jason2k13

Posts: 1466; Member since: Mar 28, 2013

Companies normally don’t care if it’s just 1 or 2 people complaining about certain issues. I know many people including myself who owns an S8 and have never complained about the S8 camera.

posted on Mar 23, 2018, 8:49 AM 2

22. raky_b

Posts: 409; Member since: Jul 02, 2014

Then again, that "one or two persons " do care about their 700€ invested in a device....and have right to get a working thing for at least a year or two. Otherwise, why just not buy a Chinese clone??? By the way, just check forums and you'll see how many "one or two persons " are there with camera focus problem.

posted on Mar 29, 2018, 4:58 PM 0

18. T12RYK

Posts: 849; Member since: Jun 10, 2011

Safer than battery gate I guess #AppleIsKing

posted on Mar 23, 2018, 10:08 AM 0

19. dimas

Posts: 3380; Member since: Jul 22, 2014

I really like s9 but I am not a first adopter type. I am hoping that the whole display manufacturing process did not fail or we will see an en mass pull out from samsung again.