Some Samsung Galaxy S9+ devices reported to have a malfunctioning touchscreen

Some Samsung Galaxy S9+ devices reported to have a malfunctioning touchscreen
You've just bought your new, shiny Samsung Galaxy S9+ and you're skipping around just like the Little Red Hood, filled with joy and happiness. "I'll text my friends and tell them about my new toy," you think to yourself and proceed to open the Samsung Messages app. Gushing with enthusiasm, you write your friend a message: "I'v bought th grtst phon of my lif". Before you send it though, you notice there are some letters missing, namely E and some Ts. "What kind of sorcery is this," you think. No, it's not sorcery, it's just a touchscreen bug.

Apparently, some Samsung Galaxy S9+ devices have issues with their touchscreen where it doesn't register pressing. Not the whole screen is affected, but rather a small part of it surrounding the letters E, R, and T on the Gboard keyboard (you dig the intro now, don't you). Some users have also reported screen "dead" spots around the top or bottom bezels and near the edges of the Galaxy S9+. There've been some reports of the issue on the regular Galaxy S9, but they are much less than on the S9+. 

We've listed down some user reports regarding the touchscreen issue below:


The touchscreen issues are most likely related to the hardware of the Galaxy S9+, although we've never seen a Galaxy flagship to have such problems. Those also are some of the first devices shipped, so the hardware will probably be fixed by the second "wave" of Galaxy S9+ devices.

The issue seems to plague a relatively small number of devices, but in case your Galaxy S9 / S9+ has a malfunctioning touchscreen don't hesitate to immediately visit the retailer or wireless operator you've bought it from and ask for a new device. Touchscreen problems are covered by your warranty, so no reason to hold on to a broken device.

source: PiunikaWeb via SlashGear

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42 Comments

1. worldpeace

Posts: 3135; Member since: Apr 15, 2016

Source of that source: Reddit Seems legit :v Btw, they can simply get their device replaced if they want

2. piyath

Posts: 2445; Member since: Mar 23, 2012

This is the year of #DisplayGate for Samsung......lolzzzzzzzzz 2016 was #BatteryGate... Samsung has lost their quality control now and thus the mass appeal people had for their phones years ago. Look at Oneplus, Huawei, do they have silly problems like this? No.

3. imlegitcusimthasht

Posts: 306; Member since: Jan 30, 2017

Quit hating. Jelly effect for OnePlus and Huawei be overselling their issues

7. Phonehex

Posts: 764; Member since: Feb 16, 2016

Poor piyath , no phone . sour grapes. go back to ur iPhone 6 . Haha.

25. TechSceptic

Posts: 1156; Member since: Feb 05, 2018

Your pathetic Samsung hater is just on every single thread. Is this what you spend your whole day doing? Every single device as of recently has had a tiny amount of devices have some kind of issue. There hasn't been any single phone in existence where not a single consumer had some kind of faulth with their device. It's a very very low number of cases where it occurs, and if it happens, they can just get it replaced.

31. matistight

Posts: 987; Member since: May 13, 2009

You mean 2017?

4. Plasticsh1t

Posts: 3108; Member since: Sep 01, 2014

#screengate. Why the high prices when you make a half baked product?

5. darkkjedii

Posts: 31101; Member since: Feb 05, 2011

Get this fixed Samsung ASAP. Kinda reminds me of the iPhone 6 Plus, and iOS 8, but that was a software bug, much easier fix. I couldn't type the letter i at times, and at other times typing i froze my 6 Plus.

9. Trex95

Posts: 2381; Member since: Mar 03, 2013

Used to has frozen issue with my iPhone 6 Plus, but only when someone calls the whole phone forzen and I can’t answer the call the same issue I faced it with my pervious pixel 2 xl, but not as bad as iPhone 6 Plus.

13. darkkjedii

Posts: 31101; Member since: Feb 05, 2011

My iPhone issues was fixed via software update. Apple had to cancel iOS 8.0.1, and take us back to 8.0. I had to exchange my first 6 Plus.

14. Trex95

Posts: 2381; Member since: Mar 03, 2013

Yeah bro seems that iPhone 6 Plus one of the worst iPhone ever made. I’m thinking to get iPhone 8 Plus used it for couple of days perform better than my Note 8 and my friend S9 plus Exyons 9810!.

18. darkkjedii

Posts: 31101; Member since: Feb 05, 2011

I've heard nothing but good things about the 8 Plus. I've never used it, but heard it's actually the best iPhone out.

23. thedizzle

Posts: 197; Member since: Oct 05, 2017

I remember everyone s**tting on the 8 and 8 plus like why did you make these phones. Seems like a quality phone, too bad i dont like ios -shrug-

24. Trex95

Posts: 2381; Member since: Mar 03, 2013

Not gonna lie to you bro it’s. Might looks old now with old desgin and 16:9 aspect ratio unlike iPhone X, note 8 and S9 plus 18:9 aspect ration, but performance wise and IPS that calibrate by Apple with true tune even tho it’s only 1080P still one of the best screen I’ve ever seen even better than iPhone X, note 8 and S9 plus when it comes to relastic colors, white point and overall brightness.

19. darkkjedii

Posts: 31101; Member since: Feb 05, 2011

I've heard nothing but good things about the 8 Plus. I've never used it, but heard it's actually the best iPhone out.

33. bigsimpd

Posts: 163; Member since: Jan 13, 2012

sup bro I went and got the S9 plus and low and behold after 2 days my screen started tripping.Now you know i'm trying to get away from Apple and had to return my phone to best buy and got the Iphone X back.I'm still under the 14 day return so I might give it a try again lol very nice phone just couldn't believe after 2 days I was already having issues ugggggg

34. darkkjedii

Posts: 31101; Member since: Feb 05, 2011

That would've driven me insane bro. I do not tolerate expensive phones having issues, and will quickly use the 14 day window. I've drilled Apple over issues, and my treatment of Samsung will be no different. Those are my two fav companies, and Samsung needs to exchange each and every one, as well as the carriers...even if it's more than 14 days. No excuses, I know issues happen with first run devices, but fix those issues Samsung. It's uncalled for.

35. Trex95

Posts: 2381; Member since: Mar 03, 2013

The problem with Android OS that touch latency not as good as iPhone and this general issue in all android phones. After my experience found that the best touchscreen android devices is Samsung Galaxy’s flagship and note line, lg flagship phones and google pixels. https://danluu.com/input-lag/

6. Ciro1900

Posts: 591; Member since: Dec 17, 2017

Samsung quality

26. TechSceptic

Posts: 1156; Member since: Feb 05, 2018

Better than any other company out there. A miniscule amount of cases out of the million that was sold doesn't prove anything. There is a always a tiny amount of people that has some kind of hardware faulth with their device, regardless of which brand it is.

36. T12RYK

Posts: 849; Member since: Jun 10, 2011

#BatteryGate

40. TechSceptic

Posts: 1156; Member since: Feb 05, 2018

Oh yeah, that wasn't a pretty one for Apple. Random shutdowns, subpar batteries and throttling.

42. T12RYK

Posts: 849; Member since: Jun 10, 2011

Its a feature!

8. Trex95

Posts: 2381; Member since: Mar 03, 2013

Noticed that price of S9 and S9 plus drop a lot within a week might be this one of the reason.

10. cmdacos

Posts: 4219; Member since: Nov 01, 2016

Go into the Samsung members app and test hardware to do a test of the touchscreen to see if you have issues.

11. Subpixel

Posts: 51; Member since: Feb 22, 2018

C'mon. the first batches always have some defects. However this applies to all, not only Samsung. And that's why we have a warranty.

20. sissy246

Posts: 7120; Member since: Mar 04, 2015

Well said

27. TechSceptic

Posts: 1156; Member since: Feb 05, 2018

Exactly. There hasn't been a single brand, where the first batch of their newly released phones didn't have a few devices between them with a few issues.

37. T12RYK

Posts: 849; Member since: Jun 10, 2011

#BatteryGate

41. TechSceptic

Posts: 1156; Member since: Feb 05, 2018

Oh yeah, that wasn't a pretty one for Apple. Random shutdowns, subpar batteries and throttling.

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