Samsung confirms Galaxy Note 7 replacement units will arrive in the US no later than September 21
In an official statement issued today, the South Korean company confirmed that new Galaxy Note 7 replacement units will arrive in the United States at most retail location no later than September 21.
Basically, this means that customers can start receiving their new smartphones as early as next week, but not later than September 21.
Once again, Samsung warns customers who still use their Galaxy Note 7s to power them down until replacement devices arrive: “we are asking owners to act now by powering down their Note7 devices and receive a replacement devices or a refund through our exchange program.”
Samsung announced an exchange program in the United States where customers who purchased the Galaxy Note 7 before September 15 are given three choices:
- Exchange their current Note7 for a new Note7 device when available at their point of purchase or retailer;
- Exchange their current Note7, and any Note7 specific accessories, for a Galaxy S7 or S7 edge with a refund of the price difference between the products;
- A refund can be obtained at your point of purchase.
On top of that, the South Korean handset maker announced that customers who exchange a Galaxy Note 7 smartphone for another Samsung product will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier or retail outlets.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco