Samsung confirms Galaxy Note 7 replacement units will arrive in the US no later than September 21

Samsung confirms Galaxy Note 7 replacement units will arrive in the US no later than September 21
Samsung has finally announced when exactly customers who purchased the Galaxy Note 7 in the United States can expect to be able to replace their devices.

In an official statement issued today, the South Korean company confirmed that new Galaxy Note 7 replacement units will arrive in the United States at most retail location no later than September 21.

Basically, this means that customers can start receiving their new smartphones as early as next week, but not later than September 21.

Once again, Samsung warns customers who still use their Galaxy Note 7s to power them down until replacement devices arrive: “we are asking owners to act now by powering down their Note7 devices and receive a replacement devices or a refund through our exchange program.”

Samsung announced an exchange program in the United States where customers who purchased the Galaxy Note 7 before September 15 are given three choices:

- Exchange their current Note7 for a new Note7 device when available at their point of purchase or retailer;
- Exchange their current Note7, and any Note7 specific accessories, for a Galaxy S7 or S7 edge with a refund of the price difference between the products;
- A refund can be obtained at your point of purchase
.

On top of that, the South Korean handset maker announced that customers who exchange a Galaxy Note 7 smartphone for another Samsung product will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier or retail outlets.


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51 Comments

1. AllFanboysMatter

Posts: 206; Member since: Feb 14, 2016

LOL samsung sucks. I'm sticking with Nexus devices.

11. tedkord

Posts: 17311; Member since: Jun 17, 2009

You have every right to settle.

15. AllFanboysMatter

Posts: 206; Member since: Feb 14, 2016

True. Good thing I'm choosing not to by sticking with Nexus devices.

18. Mxyzptlk unregistered

Same here. Samsung should be ashamed of themselves. The Note 7 is a complete bomb.

20. lpratas

Posts: 398; Member since: Nov 09, 2011

If were Nokia, you all forgiven them but is Samsung you bash them the maximum you can. Shut up. You have nothing to say and argue it was a manufacturing defect.

25. tedkord

Posts: 17311; Member since: Jun 17, 2009

Best large phone there is, and it just rubs you raw. It's hilarious.

32. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

When the issue is fixed, would you still hate it? Oh yeah, I forgot you hate anything with "Samsung" in it.

35. tedkord

Posts: 17311; Member since: Jun 17, 2009

Of course he will. The Note 7 committed the cardinal sin in his eyes - it was rated better than his favorite phone.

43. darkkjedii

Posts: 30966; Member since: Feb 05, 2011

It's the best phone on the market, with a glaring issue bro. Samsung is hard at work fixing said issue, and getting revised Notes back into our hands. I'm sticking to my word to skip the iPhone 7 Plus. The Note 7 is just too good, and it's worth waiting for the fix.

36. tedkord

Posts: 17311; Member since: Jun 17, 2009

Second best is probably best for you, anyway.

21. lpratas

Posts: 398; Member since: Nov 09, 2011

The same for you.

41. John-Knotts

Posts: 380; Member since: Feb 28, 2015

Yay! A Nexus fanboy. Opinion invalid.

2. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Good, wonder what more they'll be coming with for the inconvenience it 'caused...

5. Bm888

Posts: 517; Member since: Jul 06, 2015

The beast is awoken ▄︻̷̿┻̿═━一 ..will gang down on the 7's L0l

3. NarutoKage14

Posts: 1318; Member since: Aug 31, 2016

If only they came with Exynos i would truly be tempted to get one.

8. kiko007

Posts: 7493; Member since: Feb 17, 2016

Preach. I only buy Samsung phones with Exynos processors. Better optimized for TW.

14. willard12 unregistered

How so?

17. kiko007

Posts: 7493; Member since: Feb 17, 2016

Well, considering Qualcomm has been wetting the bed for the better part of the last two generations, the Exynos is the top of the line processor in the Android space IMO. Plus, here in America anyways, you can't install a custom ROM on the Snapdragon models for some reason. That about covers it I guess.

23. tedkord

Posts: 17311; Member since: Jun 17, 2009

You can't in the US because the carriers are locking the bootloader. When it comes to custom roms, SD phones are the better choice, because Samsung doesn't release driver source, etc...

4. rick_mobile

Posts: 358; Member since: Dec 13, 2010

Just waiting to see what the next nexus offers and then I'll decide to go Note or Nexus. I miss my note 5 so the s7 edge gotta go. Iphone is out of consideration this year. Sorry apple.

13. willard12 unregistered

Tim Cook will be okay. No need to apologize.

6. Emmanuelz

Posts: 222; Member since: Aug 01, 2013

How bout a price cut.

7. acruzlu unregistered

Nice. Have to check with Sprint next week.

9. Obádárà

Posts: 217; Member since: Nov 02, 2015

... IMO, I THINK SAMSUNG HAS DONE THE BEST ON THE NOTE 7 ISSUE. ANYONE WHO'S NOT CONTENDED CAN JUMP OFF THE EIFFEL TOWER...

27. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

Only 130,000 people out of ~1,000,000 people have turned their phone in. That puts approximately 870,000 lives in jeopardy. See the following source: http://www.theverge.com/2016/9/15/12935002/samsung-note-7-number-exchanged-recall Samsung has not done a good job, and it's a fact. You writing in all caps or telling people to commit suicide won't change the fact you're 100% wrong.

37. Napalm_3nema

Posts: 2236; Member since: Jun 14, 2013

Most of that 870,000 weren't actually sold, as far as I know. The last number I saw was 400k sold in the U.S.

39. tedkord

Posts: 17311; Member since: Jun 17, 2009

The key words in that sentence were, "as far as I know."

10. Obádárà

Posts: 217; Member since: Nov 02, 2015

... IMO, I THINK SAMSUNG HAS DONE THE BEST ON THE NOTE 7 ISSUE. ANYONE WHO'S NOT CONTENTED CAN JUMP OFF THE EIFFEL TOWER...

12. tedkord

Posts: 17311; Member since: Jun 17, 2009

Remember the tard a couple of days ago giddy because he thought the CPSC recall would take six months?

16. darkkjedii

Posts: 30966; Member since: Feb 05, 2011

I'm trying to confirm this. If it's true, I'm waiting for the Note 7.

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