Samsung tells customers to stop using the Galaxy Note 7 and exchange them as soon as possible
posted by Cosmin V. / Sep 11, 2016, 12:00 PM
If you had any doubt that using the latest flagship smartphone coming from Samsung, the Galaxy Note 7, could be dangerous, then you should know the South Korean company issued an official statement that urges all customers who own one to simply stop using them.
Even after confirming the recall of the phablet, there have been isolated incidents where the Galaxy Note 7 exploded while charging. Even FAA advised passengers to power off their Galaxy Note 7s during flights to avoid any major incidents.
A little over a week ago, Samsung announced a global replacement program for the Galaxy Note 7, but if you thought that you don't need to exchange your device since it worked flawlessly until now, then you might want to reconsider since word is the South Korean company plans to remotely deactivate all recalled Galaxy Note 7 units after September 30.
Until then, Samsung asks all customers who own the Galaxy Note 7 to go ahead and replace their smartphones as soon as possible by taking advantage of the exchange program.
“Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note7s and exchange them as soon as possible. We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience,” explains DJ Koh, President of Mobile Communications Business, Samsung Electronics.
If you don't know how you must proceed, simply contact your place of purchase or call the designated call center locally as soon as possible.
There you have it, folks. This is no joke since every major institution that you might think of has already warned customers against using the Galaxy Note 7, including the company that released the phone, Samsung.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against SamsungAlright, the Galaxy Note 7 fiasco is almost over. Samsung has recalled all of the units and issued a software update that limits active phones batteries to a 60% charge to incite people that haven't returned theirs yet to do so. On top of that, the company is posting apology after apology — a string, which culminated in a full-page remorseful letter to its customers, posted in some magazines yesterday.
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-partyEver since the official recall of the Galaxy Note 7 was put into motion, there has been a particular group of buyers that wondered what will happen with their devices now. That is the portion of the users that bought the phablet off eBay, Swappa or similar unauthorized sites and resellers...
3 November Samsung promises to work hard towards regaining consumer trustThe Galaxy Note 7 saga is almost behind us (or at least we hope it is), but the aftermath of it is still very serious for Samsung. Not only did the tech giant lose enough money to make any CEO cringe, but it also felt serious repercussions on its brand image...
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environmentSamsung says that it's reviewing ways of limiting the environmental impact caused by the Galaxy Note 7 discontinuation...
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiascoIn return, Samsung held an event in a Chinese city where many of the local distributors were invited. Furthermore, in order to thank these retailers for their continuing support of the brand, all Samsung execs present at the event, as well as all other members of the staff kneeled on the stage in front of the audience...
Posts: 554; Member since: Dec 21, 2015
I have never used any Samsung flagship mobile since Galaxy S2. But I really feel the pain of those who are going to return or have already returned their note 7. Waiting Everyday for new note 7 would seem like a year .
posted on Sep 11, 2016, 12:07 PM 6
Posts: 147; Member since: Sep 20, 2012
Let us make sure that no hero worship exists for Samsung doing their own laundry after s**tting their own bed that others were also sleeping in.
posted on Sep 11, 2016, 12:23 PM 5
Posts: 4769; Member since: Mar 07, 2012
I just feel bad for Samsung. One minute they were flying high with confidence and the next thing you know, their credibility starts falling apart just because of this incident. Now everyone's going to say, "I heard the Note 7 exploded, better not but that product from Samsung as well, it might explode too, you never know."
posted on Sep 11, 2016, 12:56 PM 5
Posts: 147; Member since: Sep 20, 2012
You feel sorry for an organization? Really? Maybe you should feel sorry for the many members of the org, customers impacted, retailers impacted, 3rd party vendors who were impacted because a handful of people had no sense of a good faith clause that required a little bit of common sense-forward thinking needed to actually inspect the damn batteries and how they worked within the units. This injury to the Samsung reputation was both self inflicted and well deserved.
posted on Sep 11, 2016, 2:27 PM 2
Posts: 14967; Member since: Sep 25, 2013
Am sure the phones wre tested. With on 35 that actually had an issue out of 2.5M, you really think they would have found one of them? I am sure they are tested. But none of them had an issue. Let me ask you. If I placed you and 23 of your friends in a city with a population of 2.5M, how fast do you think I could fine you and them without any hints? Probably never....right? Its so easy for you to look on the outside and make false claims that are nothing but trolling BS. The fact is smarty, any device with a battery can explode. Unlike some brand, A Samsung phone has never brought a plane down, has never exploded on a plane. Electronics have exploded before, but never have been banned from sales. Some people have died. Not one Samsung owner has been killed. Only one out of 35 phones known to have had an issue injured anyone. Yet how many people were killed and injured by other brands of phones? Lots. I am sure no one wants or expects a phone to behave against its design for safety. But that doesn't mean it own happen. Unless they tested every songle phone, which we know, no one does; it would have been pretty much impossible to have found even one of them. So please shutup because you have no idea what you're talking about.
posted on Sep 11, 2016, 3:39 PM 0
Posts: 30; Member since: Oct 24, 2014
As a matter of fact, I'm sure Samsung puts their batteries under strain and doesn't only test a few. Just because 35 are reported incidents, doesn't mean other incidents aren't happening. Samsung would put their batteries in large numbers under strain and have quality assurance programs and checks in place. Their method of checking would not be as small or as simple as you suggest. They are a large organisation after all. I'm sure they would have discovered a few batteries or the flaw in the insulation. It's their subsidiary after all, so I can only speculate this was a profits play and risk taken more than anything else. After all, if a One Plus 3 with decent specs running android can be had at less than half the price, what's stopping Samsung? Corporations are all about $$$. The reality of the situation is that Samsung has had damage done, batteries are faulty on a mass level and the potential of someone dying or getting severely injured is there. There is absolutely no way around this. There is no other excuse or comparison worthy. Because reality is, this is what is happening, all quite recently since the Note 7 was on sale. All they can really do is damage control, but in the eyes of the general consumer (the majority of smartphone buyers), this will hurt regardless of how they have handled the situation.
posted on Sep 11, 2016, 7:21 PM 1
Posts: 2305; Member since: Sep 11, 2014
Samsung: The end.
posted on Sep 11, 2016, 12:08 PM 10
Posts: 17303; Member since: Jun 17, 2009
Note 7: the best
posted on Sep 11, 2016, 12:22 PM 18
Posts: 402; Member since: Sep 29, 2015
Maybe someone can clarify this is the snapdragon one bad or the exonys? Sorry if spelled that wrong.
posted on Sep 11, 2016, 12:09 PM 0
Posts: 6770; Member since: Feb 10, 2012
As far as I know, both. If your Note 7 is made in China, you're lucky, if it is in Vietnam or Korea, then you have a grenade in your pocket.
posted on Sep 11, 2016, 12:14 PM 9
Posts: 4769; Member since: Mar 07, 2012
Shouldn't it be more like, it's not the processor that is causing the explosion. It's the battery...? If it's both, each and every phone with those processors are dangerous. And that's millions of it all over the world!
posted on Sep 11, 2016, 12:59 PM 0
Posts: 641; Member since: Feb 24, 2014
still waiting for the re release.
posted on Sep 11, 2016, 1:30 PM 0
Posts: 5868; Member since: May 06, 2016
Ain't waiting for any replacements. I've got one with a made-in-China battery. Bad luck for those who gotta wait for a month!
posted on Sep 11, 2016, 1:43 PM 0
Same here, made in China battery as well!! @samsungloyalist please read the article below. http://www.phonearena.com/news
posted on Sep 11, 2016, 2:15 PM 0
Posts: 1; Member since: Sep 11, 2016
I have a Note 7 and it has been working normally without fault until today. However today when I finished a call the phone froze. There was a rapid increase in temperature well above anything you would consider normal. It was seriously hot! I thought the battery was in the process of failing. To try to get the phone powered down I did a reset with the volume down and power button which got the unit going again and after 2 failed attempts to boot it was back to normal. The phone was then powered down. Temperature returned to normal. Phone boots and operates normally but not taking a chance anymore. I don't think this could have been a battery issue because once a lithium battery goes into meltdown it would not have stopped. Phone due to go back for exchange under the recall anyway. Just wonder what would have caused the high temperature. Have made a lot of calls on the Note 7 and it does not even show any signs of warming up normally. Phone is fantastic and the display seems much better than the previous Note models I have had. Guess I will just have to go without till it gets replaced. Very much worth waiting for though.
posted on Sep 11, 2016, 2:20 PM 0
Posts: 1225; Member since: May 03, 2012
techie and tedkord. read my lips or not and stop living in denial of how great your note 7 is. get over it!
posted on Sep 11, 2016, 3:00 PM 1
Posts: 6032; Member since: Aug 06, 2013
Samsung has done what it can to warn people of the dangers of using a Note 7. Return it or risk property damage or bodily harm. That being said, I can't help by feel angry at the parents for allowing their child to play with a potential time bomb. http://nypost.com/2016/09/11/r
posted on Sep 11, 2016, 3:26 PM 0
Posts: 30964; Member since: Feb 05, 2011
Damn man, that's messed up. Glad the little dudes ok. These phones have to be turned in, but Samsung is doing its part. If they knew about the issue and recall, then it's on them, not Samsung. Don't know how that'll hold up in a court of law.
posted on Sep 11, 2016, 5:08 PM 0
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