Samsung tells customers to stop using the Galaxy Note 7 and exchange them as soon as possible
Even after confirming the recall of the phablet, there have been isolated incidents where the Galaxy Note 7 exploded while charging. Even FAA advised passengers to power off their Galaxy Note 7s during flights to avoid any major incidents.
A little over a week ago, Samsung announced a global replacement program for the Galaxy Note 7, but if you thought that you don't need to exchange your device since it worked flawlessly until now, then you might want to reconsider since word is the South Korean company plans to remotely deactivate all recalled Galaxy Note 7 units after September 30.
Until then, Samsung asks all customers who own the Galaxy Note 7 to go ahead and replace their smartphones as soon as possible by taking advantage of the exchange program.
“Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note7s and exchange them as soon as possible. We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience,” explains DJ Koh, President of Mobile Communications Business, Samsung Electronics.
If you don't know how you must proceed, simply contact your place of purchase or call the designated call center locally as soon as possible.
There you have it, folks. This is no joke since every major institution that you might think of has already warned customers against using the Galaxy Note 7, including the company that released the phone, Samsung.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco