Samsung Galaxy Tabs were returned mostly because of issues, not due to confusion with iPad

Samsung Galaxy Tabs were returned mostly because of issues, not due to confusion with iPad
A company shouldn’t be happy when its devices malfunction. But if you’re Samsung, you might actually prefer to hear news about tablet malfunction being most commonly cited as the reason for customer returns. Why? Simple - Apple has suggested that users were confusing Samsung tablets for the iPad, but this latest Best Buy survey clearly shows that the majority of users had various issues and only 9% of the surveyed were exchanging for an iPad.

Device problems were almost three times more often quoted as the dealbreaker than a craving for iPad. The survey was conducted by Samsung in Best Buy stores in 2011, and is only now coming into light.

Here’s what users complained about at the returns desk:



Now, it seems that the picture Apple painted about Samsung copying “the look and feel” of the iPad so much that the users couldn’t even make the difference is a bit exaggerated. These documents definitely put a healthy shade of doubt. Apple has previously said that it’d "rely on Samsung's own documents, which tell an unambiguous story." The court will have the final say, but so far it seems like the point isn’t as perfectly clear as Apple hoped, don’t you think?

source: CNET

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104 Comments

100. rickywinataa

Posts: 262; Member since: Apr 05, 2012

People who bought gtab and thought they bought an iPad are idiots and deserve to get that. can't they even differentiate an apple picture and a samsung text ?

94. IamYourFather6657

Posts: 321; Member since: Jul 01, 2012

Touchwiz for tablets sucks and the tab 10.1 is kinda slow and leggy thanks to tegra 2 and touchwiz for tablets

101. rickywinataa

Posts: 262; Member since: Apr 05, 2012

leggy ? please learn a proper english. the lag was caused by android honeycomb. look at gtab 10.1 running Cm10 and then please try to say those words again. besides if you think about iOS, it's a bunch of icon with a static wallpaper, of course there won't be any lag

104. IamYourFather6657

Posts: 321; Member since: Jul 01, 2012

the asus transformer feels snappier than gtab10.1 , the xoom to go try them at a store , side by side

89. lyndon420

Posts: 6942; Member since: Jul 11, 2012

If apple is right, and consumers are as dumb as apple claims, then how many people went out looking to buy Android and bought an iPhone by mistake? If they look that identical, and they are that dumb, the confusion has to be going both ways yes?

74. knightlore

Posts: 5; Member since: Jul 03, 2012

how could you mistake Samsung for Apple, it's a different make!

70. xtian1103

Posts: 364; Member since: Feb 11, 2012

so now it's okay for samsung to admit the faultiness of their products to get away from the lawsuit. poor galaxy tab being picked by samsung to appear as dumb as they want it to be. now i know why they also have a galaxy note 10.1 as an escape goat. The best thing to survive in the market is to kill your products- Hankii Yoon

55. protozeloz

Posts: 5396; Member since: Sep 16, 2010

why you guys pay attention to those two? simply report them and will have them banned in no time

67. iamcc

Posts: 1319; Member since: Oct 07, 2011

Taco and gallito bring too many page views to PhoneArena for them to be banned permanently.

78. doublehammer

Posts: 75; Member since: Aug 07, 2012

you only get banned if you disagree with them from the looks of it.

85. gallitoking

Posts: 4721; Member since: May 17, 2011

me and taco just came from being banned.. care to explain mr. hammer?..

86. matrix_neo

Posts: 334; Member since: Nov 03, 2011

we still need itaco50 and igallitoking in Phonearena, they are spices here ;-P same with apple, it still needs Samsung. If they end up with Samsung, they are dooomed forever... Samsung has done a lot of things that contribute to the advancement of mobile technology. Apple will be in the first line again if samsung has something new... BTW igallitoking i saw your photos in faceboook before, it seems that your a nice person but why is it your aggresively defending your beloved apple? Commentators here in PA thinks your a _____. Does apple really cares for you? Steve jobs said before apple don't make any research or surveys so defending apple just don't make any sense. You get what I mean???

87. gallitoking

Posts: 4721; Member since: May 17, 2011

thanks man.. I honestly think everyone here is a nice person.. remixfa I fight with him here but we used to play Wordfeud with him.. I defend Apple because I don't agree on why people insist on bashing a company every chance they get.. I mean every Apple article is full of haters.. they get emotional, why.. just like I don't get anything defending neither do they by bashing Apple..

88. lyndon420

Posts: 6942; Member since: Jul 11, 2012

Don't flatter yourself...you'll find iFans creeping an Android article just as frequently. If there weren't debates and opinions flying around all the time, it would make reading these articles somewhat boring. A lot of the time we learn more from reading others comments than from the article itself.

93. taco50

Posts: 5506; Member since: Oct 08, 2009

not true at all, very few trolls in android articles

96. doublehammer

Posts: 75; Member since: Aug 07, 2012

looks like all your #1 fans got banned in return.

98. gallitoking

Posts: 4721; Member since: May 17, 2011

like that answer

52. KingKurogiii

Posts: 5713; Member since: Oct 23, 2011

my sister's 10.1 went back for the Transformer Prime when i could actually find one. ;)

102. IamYourFather6657

Posts: 321; Member since: Jul 01, 2012

10.1 is slow and laggy

51. infernal88

Posts: 113; Member since: Jun 08, 2012

it is hilarious how i never ever seen a comment by " taco " that has more thumbs up than thumbs down xD

35. speckledapple

Posts: 902; Member since: Sep 29, 2011

You know, most of the "issues" listed are plain silly. I can understand wanting to exchange for something else but the rest, the OS was too complicated or not enough apps? If the regular consumer is that clueless then its no wonder confusion could set it let alone many of these devices sell in truckloads. People do not do enough research and at the end of the day leave themselves with what? A returned product? With all the power the consumer has too bad its not utilized by pure common sense.

31. gallitoking

Posts: 4721; Member since: May 17, 2011

thats what happens when a company uses plastic and tries to pass it as premium material.. they crack or they components will be defective..

33. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

What is premium material in your opinion?

37. gallitoking

Posts: 4721; Member since: May 17, 2011

well is not plastic..

38. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

Any example?

41. tedkord

Posts: 17529; Member since: Jun 17, 2009

It's whatever Apple chooses to use. If Apple uses plastic on the next iPhone, suddenly plastic will be a premium material.

47. gallitoking

Posts: 4721; Member since: May 17, 2011

Apple, HTC and now Moto..

90. kingpet13

Posts: 139; Member since: Feb 02, 2012

HTC uses polycarbonate which is a type of plastic. Actually the same as the. S3. They both break just as easily. S3 just has a different type of cover

92. lyndon420

Posts: 6942; Member since: Jul 11, 2012

I have the One X which is indeed made of polycarbonate, but it is a one piece design (with no cover) and possibly thicker than what is on the SG3. Do you have a link you could share that points out the weak nature of the polycarbonate used in the htc One X?

57. 305Bucko

Posts: 506; Member since: Aug 07, 2011

The GS3s crack around the bezel. Which is plastic that is painted and brushed to look like aluminum. umm how bout aluminum? thats not a hard question, HTC uses it and so does motorola, even crappy blackberry uses Aluminum and copper. Theres nothing really wrong with plastic, but there are different kinds of plastics, hence the number code on the recycle logo.

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