Google apparently sent Verizon locked Pixel 3 to some who ordered the unlocked model

Google apparently sent Verizon locked Pixel 3 to some who ordered the unlocked model
As most phone enthusiasts know, to customize an Android phone and flash custom ROMs onto the device, the unit's bootloader must be unlocked. The bootloader is the code that is executed before an operating system starts running on a handset. The unlocked version of the Google Pixel 3 and Pixel 3 XL, available from the online Google Store, is supposed to allow users to unlock the bootloader. The Verizon branded version of the phones come with a bootloader that will remain locked, preventing the user from customizing his handset.

Those experienced in flashing custom ROMs on their Android phones would be expected to purchase an unlocked Pixel 3 or Pixel 3 XL from the Google Store just to make sure that the bootloader on the handset they receive can be unlocked. However, as seen on Google's Issue Tracker site (via Droid-Life), some Google Store customers are finding out that their new Pixels are arriving with a bootloader that can't be unlocked. When looking through the Developer Options menu on their new phone, the listing for OEM unlocking is greyed out.

Those who cannot unlock the bootloader on their new third-generation Pixels have apparently been sent the wrong version of the phone by mistake. A string of code found on these units indicates that they are actually the Verizon branded variant (ms-android-verizon) instead of the unlocked version (ms-android-google).

Believe it or not, this happened last year with the Pixel 2 and Pixel 2 XL, forcing Google to make the necessary changes itself. Still, it required those with an affected model to perform a factory reset. This time around, there is talk of a software update that could be sent out OTA.

Related phones

Pixel 3 XL
  • Display 6.3" 1440 x 2960 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 845, Octa-core, 2500 MHz
  • Storage 64 GB
  • Battery 3430 mAh
Pixel 3
  • Display 5.5" 1080 x 2160 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 845, Octa-core, 2500 MHz
  • Storage 64 GB
  • Battery 2915 mAh

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8 Comments

1. matistight

Posts: 997; Member since: May 13, 2009

Maybe Verizon could...you know...it'd be CRAZY difficult for them to not do it...but maybe they can... NOT PERMA-LOCK THE BOOTLOADERS FOR PHONES THAT CUSTOMERS BUY???? Such BS, idk why people let Verizon do this in the first place. "Believe it or not, this happened last year with the Pixel 2 and Pixel 2 XL, forcing Google to make the necessary changes itself. Still, it required those with an affected model to perform a factory reset. This time around, there is talk of a software update that could be sent out OTA." -This doesn't really matter because unlocking the bootloader requires a factory reset anyways

5. theot14430 unregistered

Verizon just plain sucks!

2. skyline88

Posts: 698; Member since: Jul 15, 2013

lmao nobody is buying this. OP6T all the way!

4. Venom

Posts: 3722; Member since: Dec 14, 2017

I agree. I'm going to be rocking a 6T in the future.

6. Vogue1985

Posts: 478; Member since: Jan 24, 2017

Ahhahaha, oh gosh

7. speedingcheetah

Posts: 86; Member since: Jul 22, 2017

You should also indicate that the eSIM is disabled on the VZW version of the phone. So, if a Project Fi user wanted to make use of that feature, not possible.

8. tokuzumi

Posts: 1929; Member since: Aug 27, 2009

This is just human error. I doubt there is any difference in the boxes between the unlocked and the verizon models. Verizon variant was probably misplaced in the shelving/racks for the unlocked models. As long as Google makes it right, it's a temporary inconvenience for the customer, but will end with the desired result.

* Some comments have been hidden, because they don't meet the discussions rules.

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