BlackBerry Mobile will look for a better adhesive to keep KEYone screens from popping out

BlackBerry Mobile will look for a better adhesive to keep KEYone screens from popping out
Yesterday, we told you about a video that claimed BlackBerry Mobile failed to use adhesive on the BlackBerry KEYone's screen. This allowed the display to pop out of the phone when some pressure was applied to it. In addition, owners of the phone have been complaining about the screen popping out when the handset was dropped on something as usually benign as the plastic middle console on a car.

BlackBerry Mobile has issued a statement in response to the video explaining that the KEYone was subject to a series of stress tests to see how the handset would respond in real world scenarios. The company noted that out of the thousands of KEYone units shipped and sold globally, only a small handful reported this defect with the display. The firm did say that if you own a KEYone that has a display that popped out, it will replace the device under the original warranty.

While the original video showing the screen popping out of the KEYone claimed that BlackBerry Mobile did not use adhesive on the display, that appears to be incorrect as others have found a black-colored caulking type material that was used on the phone. This material is seen on the original video. Still, it obviously is not enough to prevent the screen from separating from the frame under certain conditions. BlackBerry Mobile says that it will also be "actively examining additional adhesive measures" in order to find a better one that will keep the display in place.


Kudos to BlackBerry Mobile for taking responsibility immediately and offering to make things right for affected KEYone owners. The company needs to show that this is not an everyday occurrence, and that if it does happen to someone's handset, BlackBerry Mobile will properly take care of the matter. So far, the company has hit its marks perfectly.

source: CrackBerry

Related phones

KEYone
  • Display 4.5" 1080 x 1620 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 625, Octa-core, 2000 MHz
  • Storage 32 GB + microSDXC
  • Battery 3505 mAh

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64 Comments

1. meanestgenius

Posts: 21453; Member since: May 28, 2014

Awesome that BlackBerry Mobile has responded to this incident so quickly and taken responsibility for their mistakes. Some companies have blamed hardware defects on "user error" , which is a poor way of handling things when your company is in the wrong. I had a feeling that it was only a small batch of handsets that were affected, but I still believe, as I said before, that it was unacceptable for this to have happened at all.

3. darkkjedii

Posts: 30833; Member since: Feb 05, 2011

Well said MG. This is what upped my respect for Samsung, with the Note 7 issue, and makes me respect BB for owning up to it. No "you're holding it wrong" or "only 6 phones have bent" crap. Just an owning up, and a fix. Hopefully, it'll be fixed in a Flash...pun intended. ;) Plus 1

6. Crispin_Gatieza

Posts: 3098; Member since: Jan 23, 2014

Post #3 - There will be a "Flash" Mob soon enough. You done did good son, big ups.

9. darkkjedii

Posts: 30833; Member since: Feb 05, 2011

Post 6. Lol, right on.

15. meanestgenius

Posts: 21453; Member since: May 28, 2014

Lmao! +1.

35. Flash

Posts: 1972; Member since: May 19, 2017

A flash mob of what?

14. meanestgenius

Posts: 21453; Member since: May 28, 2014

Lmao! +1 to you, Darkk. Yeah, gotta give props where props are due. Both Samsung and BlackBerry need to be commended for how they owned up to their respective issues. Other companies blame the user.

17. midge27

Posts: 46; Member since: Oct 19, 2014

To be fair samsung built a phone entirely out of glass that after a drop test was obviously found to be the most breakable flagship this year. Not much they can do about that. But jerry rig everything said the samsung was a quality build yet didn't do a drop test. Am pretty happy with my keyone. Have dropped it about 4 times on our hardwood floor. So far so good. But would like to know how easy it is to obtain and replace screens in the future.

22. meanestgenius

Posts: 21453; Member since: May 28, 2014

It's great that your KEYone isn't one of the affected ones.

18. Chidoro

Posts: 165; Member since: Sep 20, 2016

And even some other companies take efforts to assure this never happens to begin with.

20. meanestgenius

Posts: 21453; Member since: May 28, 2014

@Chidoro post #18 Other companies have similar things, or worse, happen to their handsets. Let's not pretend that they don't. I can list a plethora of things that have happened to other OEM's smartphones that could have been avoided with better QC.

29. you_sukk_it

Posts: 219; Member since: Apr 11, 2017

"I can list a plethora of things that have happened to other OEM's smartphones that could have been avoided with better QC." name 50 -GO!

30. meanestgenius

Posts: 21453; Member since: May 28, 2014

@Post 29 Lol, I'll just name a few that come off the top of my head: Bending iPhones iPhones with poor reception due to the antenna Battery issues with the iPhone Burning ("exploding") Samsung phones due to the battery Bending Nexus 6P Bending Huawei 6x Bending Huawei 5x LG boot loop issue Half-baked software releases from both iOS and Android Severe battery drain issues from various OEM's Screen quality issues with various OEM's Those are some issues with the top 3 smartphone manufacturers, + LG. And there's more. Much more, from different OEM's. Those were just off the top of my head without any internet searching. All smartphone OEM's release handsets with hardware/software issues from time to time. Some just happen to do it more often than others.

31. Flash

Posts: 1972; Member since: May 19, 2017

Oh look, he failed to mention the Priv and its many issues. And he says he's not a BlackBerry shill.

37. meanestgenius

Posts: 21453; Member since: May 28, 2014

Oh look, mxyzptlk didn't understand the context in which the question was asked, and is experiencing anal leakage because of it. And he says he's not an idiotic inbred trolling Apple shill.

44. MDCHO

Posts: 769; Member since: Jul 28, 2016

It is no wonder at all that he do not understand context.

60. Flash

Posts: 1972; Member since: May 19, 2017

Dude, let's get one thing straight. Just because I support Apple doesn't mean I'm limited to just Apple. You're just mad because I have a experience with your platform of choice and it eats you alive.

65. meanestgenius

Posts: 21453; Member since: May 28, 2014

Lol, nerve touched, deep in your gut, because you're an inbred trolling multi-account Apple shill and everyone knows it.

34. Flash

Posts: 1972; Member since: May 19, 2017

I see what you did there.

39. meanestgenius

Posts: 21453; Member since: May 28, 2014

Everyone sees what you did with your multiple accounts, mxyzptlk.

58. Flash

Posts: 1972; Member since: May 19, 2017

I don't have multiple accounts you idiot.

64. meanestgenius

Posts: 21453; Member since: May 28, 2014

Obviously, no one is stupid enough to believe your lies. That's why more and more people call you out on your multiple accounts, moron.

10. Lumbergh

Posts: 463; Member since: Feb 14, 2016

@Meanestgenius Please get BlackBerry's balls out your mouth.

12. BuffaloSouce

Posts: 1223; Member since: May 01, 2017

@Lumbergh So applauding a company for doing something good means you have their balls in your mouth?

13. meanestgenius

Posts: 21453; Member since: May 28, 2014

@Lumbergh You should be more concerned with how your dad pays a visit to you every night and puts his eggplant so far up your a$$ that you can feel it tickling your tonsils.

41. darkkjedii

Posts: 30833; Member since: Feb 05, 2011

@MG post 13. LMAOOOOO

48. meanestgenius

Posts: 21453; Member since: May 28, 2014

Lol, dude just doesn't know that I'm a roast master out this btch.

56. Flash

Posts: 1972; Member since: May 19, 2017

No you aren't.

62. meanestgenius

Posts: 21453; Member since: May 28, 2014

What a great response....NOT. Go get a life, dude.

43. MDCHO

Posts: 769; Member since: Jul 28, 2016

Lol lol lol lol lol lol lol lol lol!!!!!! That was the sick burn that you place on him, Meanestgenius.

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