Lack of adhesive allows BlackBerry KEYone screen to pop out when pressure is applied

The surprise smartphone hit of the year to date could very well be the BlackBerry KEYone. In a season that features taller and thinner screens (perfect for media consumption), edge-to-edge panels and sleek, thin designs, it is an old-fashioned handset sporting a physical QWERTY keyboard that has consumers excited. While part of the reason for this excitement is the physical keyboard, the fact that users can go for a long time between charges is also driving sales of the phone. It's the combination of an energy sipping Snapdragon 625 chipset along with the 1080 x 1920 resolution screen, and a 3505mAh battery that gives the KEYone its outstanding battery life.

While this has easily been the most desirable 'Berry in years, there is one issue that might get the smartphone buying public a little concerned.. The KEYone was put through its paces by the JerryRigEverything YouTube channel. That means that the screen was subject to scratch tests, and the keyboard was scraped by a razor. Despite a heavy dose of scratch marks, the fingerprint scanner, embedded in the keyboard's space bar, was still able to work perfectly.

The screen on the KEYone was subject to a burn test, from which it quickly recovered once the flame was removed. But there is some bad news. The screen is not held in place by any adhesive. When a bit of pressure was applied, the glass popped right out.

It has taken BlackBerry a long time to come up with a phone like the KEYone that has caught the attention of phone buyers, so it would behoove the company to make what probably would be a small change in the production process in order to keep the glass display in place.

source: JerryRigEverything

Related phones

  • Display 4.5" 1080 x 1620 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 625, Octa-core, 2000 MHz
  • Storage 32 GB + microSDXC
  • Battery 3505 mAh



1. Myphoneisonfire

Posts: 403; Member since: Sep 05, 2016

Terrible build quality . Felt disgusted when i saw the video , was keen on ordering one , but now not so sure.

6. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

I guess if you dont take the phone and try to bend it and use it as intended, you have nothign to worry about.

11. Myphoneisonfire

Posts: 403; Member since: Sep 05, 2016

Apparently the display is popping out when dropped as well. Check out XDA.

12. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

TechieXP, as usual, you don't know what you're talking about. In forums, owners are reporting screens popping off, with slight pressure or when dropped. Also, phones can bend in the pocket.

20. Myphoneisonfire

Posts: 403; Member since: Sep 05, 2016

A lot of times , I subconsciously put my phone in my back pocket. That doesn't mean my screen or my phone should get destroyed when i accidentally sit down.

37. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Again. How do you know it will. Maybe "SOME" phones in production didn't get enough adhesive. Also if there is an issue and Blackberry is told, they can always fix the [production runs so that newer phones won't have that issue. SO thus you have no way of knowing if you phone will suffer the same. I put my phone in my back pocket all the time. I've never had an issue with a Galaxy every bending. But I make a conscious effort not to do the same with my iPhone, because it si known to bend in the pocket and I don't trust if its been successfully repaired. Because bending with your hand is not the same as sitting on a phone with full body weight on a possible hard surface. Again when phones first come out, they tend to have defects and issues. But once complaints are issued to the manufacturer, where possible many defects can be repaired during the production run. If Blackberry didn't use enough adhesive, taking a phone apart and redoing it is very easy at the factory. And the machines applying the adhesive, can be set to add more. \ Also RIM/Blackberry isn't gonna sell very many for these, for it even to be that big of an issue. You are assuming one phone means they all will be the same. This isn't Apple who made a defect design. This isn't a design issue. It appears not enough glue was used. Its an easier fix.

35. zunaidahmed

Posts: 1185; Member since: Dec 24, 2011

Funny that's not what he said with the iPhone 6 bending fiasco, but now saying this to protect blackberry, haha

36. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

@Lebron - If you put the phone in a case and use it as intended, its not going to come apart. Oh and you mean how like iPhone come apart? Before i bought my iPhone 7, I was just gonna buy a base 6 or 6S. But when I went online, many of the one I found used, had separation of the display from the casing. Yet my mom who has had her 6S Plus for nearly 2 years, has not had the display come apart from the frame. Its been in a case since day one I put it on after it shipped and I received. AS I STATED. If you take your phone and use it as intended, nothing is gonna happen to it. As far as claiming it bends in pockets. How do you know it will? Because someone said theirs did? Even if they what. The iPhone 6's all bent, but that didnt happen to everyone. Did it? So you are the one who doesn't know what he is talkign about. Again, the guy in the video is purposely torturing a phone for clicks for cash. If you treat your phone for what it is, and use it as it was designed, the chances of anything happening to it is zero. Also, if you drop your phone, I would expect you potentially could cause the display to separate from the frame, no matter how much adhesive is on it. Or break something else on it. So what point are you making? You all ask for phones to be made from cheap materials that are not as resilient as plastic or composites materials, and then you bitch and complain about how easy they are to break. So whining!!! Because you won't get a drop of sympathy from me. I have an S8+ and iPhone 7+. Both are made of cheap materials. I try my best to be careful as possible. Yes accidents do happen, which is why the display is covered with a 9H glass and the back has a nice Spigen on it. I've drop it 2wice so far. It cracked the protector. I peeled if off the display glass was find. I always keep a spare 9H I put a new one right back on. If you wear tight jeans, I would suggest not putting any phone in your pocket, that doesn't fit all the way in your pocket. I don't care who makes it. Well at least if you plan to sit with a phone in your pocket I should say!

28. maherk

Posts: 6965; Member since: Feb 10, 2012

That's not what you were saying when it happened to Apple you hypocrite.

29. maherk

Posts: 6965; Member since: Feb 10, 2012

And since PA's comment section is going crazy, I have to clarify that my comment was directed at Techie the hypocrite.

40. darkkjedii

Posts: 31328; Member since: Feb 05, 2011

@maherk post 29. Tag him in your comment, and the number of his comment.

38. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Of course that's not what any of them was saying. Lebron James didn't say crap about the iPhone 6 when it was bending. It was a complete design flaw. Just like the iPhone 4 antenna issue. They are all hypocrites!

41. JC557

Posts: 1921; Member since: Dec 07, 2011

Well, at least they gave iFixit a head start on doing a tear down of the phone. I can see the high iFixit score now...

2. NarutoKage14

Posts: 1327; Member since: Aug 31, 2016

#Assemblygate #Gluegate

8. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

There is no gate. Are you planning to take a knife or pick or bending the phone? If not then it will last as long as any other phone. These durability tests tell you nothing other than these guys are stupid to purposely destroy a perfectly working phone to make money on Youtube.

14. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

Actually, durability tests make users aware of potential durability issues. So no, they aren't stupid. But you are.

39. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

@POST14 - No they do not. Here is why you are wrong. First off, if you are a person in a job where you potentially will be rough with a phone, then you need to shove said phone into a case designed for that, or buy a phone designed for that. No excuse. Next, most people are not goign to carry things in a purse or pocket hard enough to damage a phone. If you are, they make 9H hard glass covers and cases which have a near ZERO potential to be damaged. NO EXCUSE These guys do this for clicks. If a phone has at last Gorilla Glass 4 on it, then the glass is hard enough to resist keys, coins and knives. Who is gonna be carrying anything harder? Likely no one. These tests dont prove s**t. If you think they do, then enjoy them. Here is a fact -- todays phones are made of materials that are less resilient and will easily damage. That is why there are cases and screen protectors. So if you use them you basically have not much to worry about. These tests prove that an idiot has $700 to waste on a phone he plans to get on a video and destroy, so dummies like you watch so he gets paid. We have had glass and metal phones for 5 years now. Nothing much is gonna change dude. So why you still watching people destroy phones. Glass breaks, aluminum scars and chips because its soft. Even higher grades of aluminum still have the same issues. You have to use light metals, because heavy meatls are to dense for radio reception. So phones made of aluminum are never gonna be any better. So what is watchign the video gonan tell you, that you haven't seen already. If you drop a phone and it doesn't break, you're just lucky. Watching drop videos over and over to see how many times they dropped it before it breaks, doesn't mean yoru experience will be the same. Also these fools edit videos, so if the phone didnt break in the first drop, you have no idea how many times they actually dropped it before it did break. We all know glass today is hard enough to resist anything that is 6H and down. So watching an idiot take a pick at 7H ad scratchiness the glass. Well the glass is designed to handle up to 6, so a 7H is gonna scratch it...right? Do you need a video to know this? If you your phone is IP67/68 certified against dust an water, do you need to run it under water? If it is design to handle 2 meters of water, do you need to drop it in 3 meters of water? Why would you take a $700 phone and try bending it with your hands? Your hands can exert a force of over 100lbs. Is it safe to assume that if you put 100lbs of force to almost anything, it will get damaged? Do you need to see a video for that?

44. NarutoKage14

Posts: 1327; Member since: Aug 31, 2016

Dude. I nominate you to be hired by PA. You almost always write these huge posts.

3. nivek4011

Posts: 49; Member since: Jul 31, 2014

sad. just sad. never mind blackberry, I was hopeful and interested, but not now.

7. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

iPhone's do the same thing so, I don't see the issue.

16. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

Deflecting is silly in this case

9. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Because you expect, cheap materials to be indestructible? lol All phones pretty much use the same materials regardless of brand. You buy those, don't you? Are you planning to buy a phone and then destroy it on purpose for YouTube clicks? If not then this phone will last as long as any other. If this video effects anyone's buying decision, then they weren't gonna buy it anyways.

13. GreenMan

Posts: 2698; Member since: Nov 09, 2015

Makes sense... But these torture tests are not for 'silly giggles' but to prove how far these phones can be pushed before going... Kaput... Or even... Boom...! Besides, you ought to see his video on Nokia 6... That phone is neigh indestructible...! P.S Is that a Porsche 911 (996) I'm seeing with 'fried egg' headlights...? Do forgive me for saying this but, you don't seems to have a good taste for Porsches...! I truly hope you've replaced those catastrophic IMS bearings...!

4. GreenMan

Posts: 2698; Member since: Nov 09, 2015

Thanks PA for introducing me to Jerry...! Just watched this video a few hours ago and yes the screen 'literally' pops-up...! And the same is true about the back panel to some extent as the guy pried it open with little force... I hereby declare this phone: "KEYbend"...! The Berry Boys will have a hard time fathoming this, I suppose... To their defense, the problem can be easily fixed but still, the back panel remains a tragedy...! Unless you put on a hard case which would be REALLY 'disturbing' considering the fact that The KEYone is already a chunky brick to begin with...! It's not as slim and sleek as The S8, after all...! P.S I was absolutely surprised to see just how tough Nokia 6 turned out in his test...! Would love to replace my year old S6 with The 'rumored' Nokia 9...! Either that or The Google Pixel...! Samsung S8, though nice and all, just doesn't appeal to me much with its 'super model' looks... Oh well... G'Day!

5. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Maybe we shouldnt be purposely bending phones. If you use them as intended,a nd not setting out to destroy a phone, you wouldnt have to worry about it. These videos are always stupid. Glad I didnt watch. Its like one tech site said, if you set out to destroy your phone, you can.

17. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

Another stupid comment by TechieXP.

10. meanestgenius

Posts: 22290; Member since: May 28, 2014

This. Is. UNACCEPTABLE. I support BlackBerry on a whole lot, but I cannot in good conscience condone this. This needs to be addressed ASAP! It's a shame that such a beautiful handset now sits on his "wall of shame" alongside the Nexus 6P, Huawei 6x, and others. TCL/BlackBerry Mobile: WTF, dudes! How could you let something like this get put out?! This should never have happened, and quality control needs to be stepped up immediately. The BlackBerry brand has been on an upswing lately, and this can set it back. The BlackBerry brand is tarnished enough in the eyes of the consumer. BlackBerry: WTH?! How did allow TCL/BlackBerry Mobile to get this out of the door?! You're supposed to be the ones involved in making sure that the build quality you're famous for remains intact. UNACCEPTABLE. I could easily try and deflect to other manufacturers who are at the top of the smartphone hill who's flagship smartphones don't have the best built quality/quality control, but I won't. Not my style. This is an issue that TCL/BlackBerry Mobile needs to address posthaste, and BlackBerry themselves needs to be more "hands on" in ensuring better build quality. I do admit that the testing on Jerryrigs is a bit extreme, but there have been other reports of the screen popping off under less extreme circumstances. Hopefully, this is just a small batch that this is happening to, and I hope it's already being addressed. But it should never have happened in the first place.

15. Flash

Posts: 1972; Member since: May 19, 2017

"It's a shame that such a beautiful handset now sits on his "wall of shame" alongside the Nexus 6P, Huawei 6x, and others. " What does the Nexus 6P have to do with this?

18. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

The Nexus 6P also performed poorly in Jerry's bend test....

46. Flash

Posts: 1972; Member since: May 19, 2017

Unfortunately I have to agree. I had a bend on my 6P near the volume rocker, but I was able to bend it back with a pen and a microfiber cloth.

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