American Airlines removes app from the Windows Phone Store; airline will no longer support the platform

American Airlines removes app from the Windows Phone Store; airline will no longer support the platform
American Airlines has removed its app from the Windows Phone Store, and at the same time, the airline says that it is dropping its support for the platform. It was this past June when American added its app to the Windows Phone Store. This seems like an odd thing for the airline to do in light of a recent update that was pushed out to the app in September.

The app allowed those using a phone powered by Microsoft's mobile OS to book a flight, check-in, find out the gate number, pick a seat on the plane, and check flight-status. A virtual boarding pass would be added to the user's mobile wallet, to make flying less of a hassle.

Back in 2012, the airline choose the Samsung GALAXY Note for their 17,000 flight attendants. That gesture was repeated with an upgrade the following year to the Samsung GALAXY Note II. And American's pilots also use the Apple iPad (using special software) instead of heavy paper charts and maps.

This hasn't impacted either the iOS or Android app for the airline, both of which which remain available to download from the App Store and Google Play Store, respectively.

source: WindowsCentral

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28 Comments

1. fzacek

Posts: 2486; Member since: Jan 26, 2014

Interesting move. I would understand if they didn't develop an app for Windows Phone in the first place, but I see no reason for them to have removed the app when it was already on the Windows Phone Store...

3. Liveitup

Posts: 1798; Member since: Jan 07, 2014

Yeah same here guess we will find out the reason why, it just got updated in September and has a pretty good rating 3.8 from many users. On another note i just noticed the website Windowsphonecentral is now Windowscentral.

10. RiseAgainst94

Posts: 281; Member since: Mar 03, 2012

Come on PhoneArena, let's be journalists about this and find out WHY.

11. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

That's to much to ask, read up on wpcentral though and they have reached out to AA. Heck they haven't even reported about MS jump above google in value.

18. boosook

Posts: 1442; Member since: Nov 19, 2012

Don't worry... Someone at Microsoft will pick up the phone, call the right people, maybe add some money and wp support will be back in 48 hours.

22. NexusKoolaid

Posts: 493; Member since: Oct 24, 2011

All I can think of is perhaps they're making changes to their back end services that won't work with current apps and they don't feel like updating the WP app.

2. Augustine

Posts: 1043; Member since: Sep 28, 2013

That's how the demise of Blackberry was cemented, with apps being dropped or not updated anymore. Given that WP has a similar market share and doesn't seem to be able to gain a sustaining momentum, other than hiccups, it's no surprise at all.

8. Eclectech

Posts: 355; Member since: May 01, 2013

Microsoft is not Blackberry. They won't go down without a fight and they've got lots of money to ride out the storm.

12. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

Ride out what storm? Google/Android and Apple will be the survivors. Each has a distinct and unique value proposition and a track record of consistent delivery. Microsoft has nothing of value to offer the mobile market except maybe Office, but Office doesn't require Windows.

23. corporateJP

Posts: 2458; Member since: Nov 28, 2009

See "Windows Mobile" in the Techtionary...

4. microsoftnokiawin

Posts: 1268; Member since: Mar 30, 2012

"growing eco-system" heh this does seem rather strange though i wonder if microsoft will do some "bargainig" or investigating to say the least

5. asphaltpilot

Posts: 14; Member since: Jun 19, 2014

It doesn't make sense since they already had an app and maintenance and app fees are nil. Even if the app had few users why remove it? Google must have bought the airline.

25. jroc74

Posts: 6023; Member since: Dec 30, 2010

"Even if the app had few users why remove it? Google must have bought the airline." Lets ask MS why they discontinued Skype for WP 7 users while its still available for older versions of iOS and Android. Google bought MS?

6. Scott93274

Posts: 6040; Member since: Aug 06, 2013

I guess they felt that the cost of developing and maintaining the app outweighed the benefits of having it on that platform. It feels like a foolish move but I'm sure they have numbers to back up their decision.

26. jroc74

Posts: 6023; Member since: Dec 30, 2010

I agree, but I wouldnt call it foolish. All one has to do is look at the current state of the Wii U. The hold over effect of bad 3rd party game sales from the Wii is having a trickle down effect. Seems like every month some big name developer says X game wont be coming to the Wii U. Or a game thats out now comes to the Wii U last, almost in time for a sequel on other consoles. If it is because of market share, thats business. Sadly its a catch -22 type of deal, a 'which comes first the chicken or the egg' deal.

28. Scott93274

Posts: 6040; Member since: Aug 06, 2013

I agree with you 100%, but I walk on egg shells whenever I comment on the poor state of the Windows platform because it's a very sensitive subject for those who like their phones.

7. Eclectech

Posts: 355; Member since: May 01, 2013

I'm an Android user and even I think this is a dumb move. Why alienate potential customers? Heck, I might now avoid American Airlines.

9. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

Very very random move, makes me wonder what deal was struck. I dont use AA, their website works just fine on IE on the phone though, so they should be able to do anything anyone else does.

20. -box-

Posts: 3991; Member since: Jan 04, 2012

I used AA (and United, which they own) for a trip this summer, and while the app did work (still have it installed on my 1020), I wound up using a screenshot of the website as my boarding pass so it was faster and easier to navigate to, especially if I accidentally swiped away from it while laying the phone on the scanner. Apps for stuff available on a website are mostly just window dressing: Not super useful, but can make the experience seem slightly nicer or more special, if only as a placebo - no wonder androiders and appholes crow about them so much. During a later trip (on Southwest) I saw a guy use his Surface Pro 2 as his boarding pass: He used the Southwest website, moved the 3D barcode to one corner, and laid that on the scanner, and worked just fine.

13. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

And the world's long goodbye to Microsoft continues.

21. -box-

Posts: 3991; Member since: Jan 04, 2012

Trolls like you make me miss the down-vote button, though I suppose you thrive on that negative attention.

14. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Help a friend dual boot his computer with Windows 8.1 64 bit pro. The installation process reveal to me that Microsoft is really messy. They try to do too much things in one go like having nvida and creative driver install together with the operating system and would be great if it works however it doesn't. Now the system has no sound and display resolution is not maximum. Lucky it's a dual boot system so can still use the older XP. Will follow up on problem and reading up on it. Realise its a common installation problem for Windows 8.1 Microsoft should just install the OS and let the user install device driver on our own. Now I have to do troubleshooting. Alas, waste more time.

15. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

Dual booting a machine with Windows 8.1 is really not worth it. For optimal Windows 8.1, you'll need to do a UEFI secure boot, but most other operating systems do not work well, if at all, with this. So what I see in practice is either using BIOS/legacy boot (which generally works, but has other less severe issues) or people running Windows 8+ in a VM. My personal opinion is that as of Windows 8, the only way to run Windows safely (without Microsoft stealing all your data, passwords, etc.) is to run it in a VM and only expose that VM to the data you don't care about. This will be even more true with the advent of Windows 10 and its "Asimov" spy engine.

16. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Understand. Average home user prefer simplicity over security. Personally I use Ubuntu desktop more enjoyable for a geek like me.

17. lithium451

Posts: 8; Member since: Nov 05, 2014

Because hey, it might take one programmer two days to port updates from Android or Apple!

19. solomonsteve

Posts: 79; Member since: Dec 19, 2012

Am i the only one who thinks this was a senseless and childish decision from AA.???

24. corporateJP

Posts: 2458; Member since: Nov 28, 2009

Maybe their IT department didn't want to keep messing with the wonky code? Maybe too few people are using it (WP market share alone proves this), so it's not worth paying a team to continue to support it? "Childish" is kind of overbearing, in my opinion. Windows Phone is skunk, mass market doesn't care for it, and it's ecosystem is inside a block of Swiss cheese... you guys need to get over it.

27. jroc74

Posts: 6023; Member since: Dec 30, 2010

Could be more to it, but so far this is a good guess. Occam's razor has to come into play at some point folks...

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