What’s interesting in the letter is they use the quality of customer tech support as the main reason why they insist upon locked bootloaders, rather than network bandwidth or security issues. We find that fascinating as public discussions of the pros and cons of unlocked phones usually center om network integrity and data usage. Common examples of these concerns would be unauthorized tethering and downloading pirated copies of media.
bootloader is unlocked. Likewise, tiered data plans obviously block those customers from using a disproportionate amount of bandwidth, and a recent study shows that even the top 5% of unlimited data users don’t generally use more than their tiered compatriots.
Perhaps Verizon realizes the weakness of those previous arguments? Wishing to preserve the ability of their customer service reps to help customers is certainly a valid concern, although we think there ought to be a “third way” solution here, where Verizon asks all OEMs to provide an unlock tool for the bootloader, but that using the tool voids the warranty (thus relieving their customer service representatives of responsibility).
Regardless, it’s good to see that the issue is being discussed at the highest levels. Perhaps with more information like this enthusiasts and networks can craft solutions that address the needs of carriers and consumers alike.