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T-Mobile to lay off 3,300 as it shutters 7 call centers

Posted: , by Alan F.

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T-Mobile to lay off 3,300 as it shutters 7 call centers
Recently Verizon closed the door on three of its call centers laying off 3,100 in the process. Now, T-Mobile has closed seven of its call centers resulting in the relocation of 1,400 workers and the dismissal of the remaining 1,900. The latter will be receiving severance pay and outplacement support along with two months of health insurance thanks to COBRA.

Call center in Brownsville, Texas being closed

Call center in Brownsville, Texas being closed

The nations fourth largest carrier said that the call centers being closed are located in Allentown, Pennsylvania; Fort Lauderdale, Florida; Frisco, Texas; Brownsville, Texas; Lenexa, Kansas; Thornton, Colorado; and Redmond, Oregon. The 1,400 employees being relocated will be divided up amongst the 17 call centers that will remain open. Every employee will have the option of seeing a personal career coach.

Not to make T-Mobile employees in different areas of the company nervous, but the carrier said that it will announce more restructuring changes in May which won't include the customer service representatives in the remaining 17 call centers left open, company technicians in engineering or front line employees in T-Mobile's corporate-owned stores. According to a letter to the carrier's employees signed by T-Mobile CEO and President Philipp Humm, after the restructuring in May is completed, T-Mobile will be an efficient company focused on its customers.

source: TmoNews

Press Release

25 Comments
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posted on 22 Mar 2012, 19:48 2

1. plgladio (Posts: 311; Member since: 05 Dec 2011)


I feel bad for the people who about to lose :(

posted on 23 Mar 2012, 01:16

12. snowgator (Posts: 3197; Member since: 19 Jan 2011)


Agree. T-Mobile is cutting costs, and maybe they have to and these call centers are expendable for all I know. But these people are paying the bill. Horrid time to be job hunting.

posted on 22 Mar 2012, 20:04 1

2. LoneShaolin (Posts: 307; Member since: 14 Jan 2012)


Right? Hope they get fat severance checks from the $9 billion they got from ATT

posted on 22 Mar 2012, 21:30 2

4. Carlitos (Posts: 309; Member since: 23 Oct 2011)


I thought it was 3 billion?

posted on 22 Mar 2012, 22:57

9. -box- (Posts: 3737; Member since: 04 Jan 2012)


$3B cash, $1B in AWS spectrum

posted on 23 Mar 2012, 12:53

19. LoneShaolin (Posts: 307; Member since: 14 Jan 2012)


Wow, I was off.

posted on 22 Mar 2012, 21:28

3. drtech (banned) (Posts: 135; Member since: 16 Mar 2012)


Without an iPhone T-Mobile is in all sorts of trouble. I don't see them staying in business too much longer. That have to figure out a way to make a deal with Apple.

posted on 22 Mar 2012, 21:50 12

6. parkwaydr (Posts: 572; Member since: 07 Sep 2011)


Wow really dude, your head is that far up your a$$? Verizon has the icrap, and they just laid off 3,100 workers, sprint has yet to make any type of profit off the retarted deal Apple forced them into, and yet here you are claiming the iPhone will be tmobiles savior

This is why I can't stand Apple people, yeah, its decent tech, but it is far from the be all end all device that you mindless goons make it out to be,

You were blessed with a brain and the ability to think for yourself, stop letting that gift go to waste by letting one company rule your mind.

posted on 22 Mar 2012, 22:12

7. drtech (banned) (Posts: 135; Member since: 16 Mar 2012)


Verizon had its best quarter in 3 years with the iPhone 4S launch.

posted on 22 Mar 2012, 22:47

8. parkwaydr (Posts: 572; Member since: 07 Sep 2011)


Well, apparently it wasn't good enouph, that's the thing about business, best isn't always good enouph

posted on 22 Mar 2012, 23:03 3

10. tigermcm (Posts: 691; Member since: 02 Sep 2009)


I have to agree with you I'm sick of iFans thnking an iPhone can save a company.......I'm with sprint and when the 4s was launch i felt the lag in service from the iphones. now sprint has also f-ed itself making a deal with the devil instead over working on LTE as its primary focus

posted on 22 Mar 2012, 23:11 1

11. parkwaydr (Posts: 572; Member since: 07 Sep 2011)


I'm with Sprint as well, I have been experiencing some issues, but that's because they have been having problems with a few towers in my area, but I agree with you, Sprint shot themselves in the foot with that one, that 15 billion should have gone into the network.

posted on 23 Mar 2012, 01:44 3

13. TheRequiem (Posts: 143; Member since: 23 Mar 2012)


You both are sadly mistaken, they are spending over $10 billion in their new network vision which be complete by the end of next year using next generation cellular tech that will rival both Verizon and AT&T in coverage and speed. They are rolling out LTE release 10, which is more advanced then Verizon's and AT&Ts release 8 and the capacity with this new technology is stunning. I think all will be very surprised when it's finished. The tests from this network are ridiculous with new 3G speeds easily passing AT&Ts with down rates around 4-8mbps sustained, the LTE is another story, going up to 50mbps which is about 15mbps higher then preliminary tests from the other two. This is not counting the insane capacity from clearwires LTE network coming in 2013, which Sprint will use and has rates up 100mbps while driving... It's a great time to be with Sprint and I am happy to see them grow with the iPhone, because whether you like it or not, it's the single most popular phone in the world and they had to have it.

posted on 23 Mar 2012, 01:51

14. tigermcm (Posts: 691; Member since: 02 Sep 2009)


we are sadly mistaken bcuz we said they should have put lte as their primary focus? i dont think we said they werent working on it but lets be honest you said 10billion and the end of next yr....so the 15billion being spent for the iPhone could have been used for the LTE to probably be up the end of this year instead. also if they HAD to have the iPhone like they said they needed to get subscribers up why did it fail to meet their expectations? I would like to see you write a story on that as well

posted on 24 Mar 2012, 13:22

23. lsutigers (Posts: 710; Member since: 08 Mar 2009)


The iPhone on Sprint exceeded their own internal AND analysts expectations. 40% of Sprint's iPhone sales are to new customers coming from other carriers which is about double of AT&T and Verizon.

posted on 23 Mar 2012, 05:24 1

16. parkwaydr (Posts: 572; Member since: 07 Sep 2011)


That's why Sprint is doing worse now then they were before the iphone.

posted on 23 Mar 2012, 12:24

18. drtech (banned) (Posts: 135; Member since: 16 Mar 2012)


No they're not they're doing better

posted on 24 Mar 2012, 10:31

21. justdealwithit (Posts: 3; Member since: 24 Mar 2012)


as Sprint employee i can assure you that we are doing way better than we were 4yrs ago, much better yes Sprint did spend 15B on the iPhone, we kept so many customers and made 1.6 million total net subscriber additions in the quarter – best since 2005. i agree that the iPhone is not the answer to all mobile carriers problem but it does help. As for Sprints LTE it will begin fliping the switch starting this summer, and more through the year. yes it will reach 220 mill pop by the end of next year if not sooner, no that it will begin next year. and the fact that they didnt roll out sooner also has to deal

posted on 23 Mar 2012, 08:56

17. bbonline (Posts: 38; Member since: 24 Feb 2011)


It's totally false to state that Sprint's 3G speeds will be "4-8mbps sustained." CDMA EVDO Rev A DOES NOT support speeds that fast as it only has MAX theoretical speeds of 3.1mbps. They are NOT supporting EVDO Rev B, which does support those higher speeds. Their LTE speeds are yet to be real-world tested, so I can't comment on that speed claim. Everything else, I do agree that Sprint is making significant changes in their network.

posted on 23 Mar 2012, 02:17

15. torr310 (Posts: 351; Member since: 27 Oct 2011)


Apple actually take your money to their pocket.

posted on 22 Mar 2012, 21:44

5. solidsnakeduds013 (Posts: 215; Member since: 20 Oct 2010)


This isn't looking good T-Mobile! Get your act together

posted on 23 Mar 2012, 16:16

20. hitechredneck (Posts: 55; Member since: 21 Nov 2011)


Well like AT&T said to the government " Told you so". I knew that T-mobile was going to fall when the merger didn't go through. There was so many good things to come out of the merger and the most was for the t-mobile customers. With better coverage and introduction to LTE and jobs. Now we all know why Deutche Telecom was upset the merger didn't go through. According to CNET AT&T made the comment to the FCC pretty much telling them " told you so." So now we have 1900 employees laid off and seven call centers shut down just what two months after the ruling. Definitely not a good sign for T-mobile. Why the government got its nose in it is beyond me. To me the merger was just business where two companies had a great plan and made money for everyone. Now it's just the complete opposite. Truly sad.

posted on 24 Mar 2012, 10:31

22. justdealwithit (Posts: 3; Member since: 24 Mar 2012)


as Sprint employee i can assure you that we are doing way better than we were 4yrs ago, much better yes Sprint did spend 15B on the iPhone, we kept so many customers and made 1.6 million total net subscriber additions in the quarter – best since 2005. i agree that the iPhone is not the answer to all mobile carriers problem but it does help. As for Sprints LTE it will begin fliping the switch starting this summer, and more through the year. yes it will reach 220 mill pop by the end of next year if not sooner, no that it will begin next year. and the fact that they didnt roll out sooner also has to deal

posted on 25 Mar 2012, 13:25

24. parkwaydr (Posts: 572; Member since: 07 Sep 2011)


Hmm, that's funny, because every Sprint employee I know, all corporate by the way, say the exact opposite.

posted on 15 Jun 2012, 03:10

25. macjhon (Posts: 3; Member since: 11 Jun 2012)


T-Mobile Company shutting 7 call centers it directly effects on unemployment graph to up.

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