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Some Apple iPad Pro units become unresponsive while charging

Posted: , by Alan F.

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Some Apple iPad Pro units become unresponsive while charging
The Apple iPad Pro launched last Wednesday, completing a journey that started with rumors from all the way back in 2013. Apple CEO Tim Cook sees the iPad Pro as a device that replaces PCs (but not Macs) on the desktop. As we told you the other day, Apple co-founder Steve Wozniak, a man who knows a thing or two about the computer industry, disagrees.

One thing that Cook and The Woz can both agree on: if the iPad Pro doesn't work, it won't be replacing anything on a user's desktop. And right now, there are some complaints being posted across the internet claiming that the tablet is freezing, or otherwise becoming unresponsive while being charged. In most cases, a hard reset is required to turn the slate back on.

According to some iPad Pro owners, after the hard reset the battery reads 100%. The complaints posted on the Apple Support Communities are all beginning to sound the same. "I'm having the same problem. I've charged my new iPad Pro twice and both times it required a hard reset to get it working. Very frustrating." Another reads, "I have the exact same issue. When I connect my iPad Pro to the charger for more than an hour, it goes dead. It takes multiple hard resets to bring it back to life."

Apple is certainly aware of the problem, and tech support has some suggestions to those struggling with this issue. One of the tips is to perform a factory reset using iTunes. Another recommendation is to hold down both the Sleep/Wake and Home buttons together at the same time, for at least ten seconds, to force restart the tablet.

The good news is that the very same thing is taking place to some owners of the Apple iPhone 6, Apple iPhone 6s and Apple iPhone 6s Plus. That would seem to indicate that this is a problem with iOS 9 that could be fixed with a simple software update.


source: AppleSupportCommunities via Reddit

53 Comments
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posted on 16 Nov 2015, 21:05 3

1. zeeBomb (Posts: 1963; Member since: 14 Aug 2014)


Why does the iPad Pro even come in a 12W charger? You know how long it takes to charge that thing? Smh!

posted on 16 Nov 2015, 21:24 11

5. NoToFanboys (Posts: 1302; Member since: 03 Oct 2015)


Slow charging is not a con in Apple products, always remember that. /s

posted on 17 Nov 2015, 11:50 1

45. TechieXP1969 (Posts: 9482; Member since: 25 Sep 2013)


Neither is having a smaller display, or having 750p display, washed out colors on the display from it being to cold, or no removable batteries or microSD card support, nor cameras that take bad photos, don't let you choose resolution of photo, still takes over 3 hours to charge and so many other things that are all cones on Android, but not iOS.

posted on 16 Nov 2015, 22:01 4

9. joevsyou (Posts: 764; Member since: 28 Feb 2015)


lol right. I remember when i had a ipad and man that thing would need all night to charge, It really should of came with a power brick or something

posted on 17 Nov 2015, 02:38

31. techperson211 (Posts: 1184; Member since: 27 Feb 2014)


Another day for Timmy to say your charging it wrong. Not gonna be surprised when he released a statement that this is just an isolated case. #soapple

posted on 17 Nov 2015, 11:48

44. TechieXP1969 (Posts: 9482; Member since: 25 Sep 2013)


Well, "only nine" have reported this as being an issue; so no worries. ;-)

posted on 18 Nov 2015, 02:16

54. techperson211 (Posts: 1184; Member since: 27 Feb 2014)


Yeah right, they did say the same thing, so no worries too.

posted on 16 Nov 2015, 21:06 11

2. CX3NT3_713 (Posts: 2268; Member since: 18 Apr 2011)


#Unresponsivegate ?

posted on 17 Nov 2015, 00:02 4

23. Podrick (Posts: 568; Member since: 19 Aug 2015)


#Chargegate

posted on 17 Nov 2015, 02:14 1

29. MaryPoopins (Posts: 136; Member since: 15 Jan 2015)


You're charging it wrong.

posted on 16 Nov 2015, 21:07 5

3. joey_sfb (Posts: 5528; Member since: 29 Mar 2012)


"It just need a hard reset to work!"

posted on 16 Nov 2015, 21:08 1

4. InsertUsernameHere (Posts: 401; Member since: 31 Aug 2014)


Apple will probably send out a update next week.

posted on 16 Nov 2015, 22:07 2

12. maherk (Posts: 3530; Member since: 10 Feb 2012)


Exactly. This is a no issue imo, and Apple as usual will release an update in the upcoming few days fixing this issue.

posted on 16 Nov 2015, 22:25 18

15. TechieXP1969 (Posts: 9482; Member since: 25 Sep 2013)


It's not an issue? That potentially every iPad Pro likely has this issue? This issue has also been seen on other iDevices which just came out?

Gosh, WTF needs to happen to Apple for something is an issue?

A brand new product fresh out the box shouldn't be having this issue. Did Apple even test the frikkin thing? It doesn't look like it. Or maybe they don't give a s*&t because you all will buy it anyways and just complain and wait for a fix like good little boys.

The overpriced, oversized useless piece of crap. That's what all you idiots who bought it gets. It should blowup.

posted on 16 Nov 2015, 23:07 17

20. maherk (Posts: 3530; Member since: 10 Feb 2012)


Man you're such a hypocrite fanboy.
This is undoubtedly a software related issue, and as i said, give it 2-3 days and it will get fixed.

But here you're as always, waiting for any Apple related story to spew your hate towards a company that I, myself, don't even like.

Anyways, why I never saw you criticizing Samsung for all the Note 10.1 2014 units that suffered from the famous black screen issue?
Or the Note 8.0 faulty battery issues?

Listen kid, I am prolly one of Samsung's biggest fans when it comes to their flagships, but that doesn't mean I have to act like a 10 years old kid like you, jumping from one article to another, writing 2 pages long a$$ essays, to criticize Apple and glorify Samsung.

This is a software related issue and you know it. And since it is Apple, any iPad Pro owner can go to an Apple store now and demand a replacement and they will leave pleased, because their costumer service is 2nd to none.

posted on 17 Nov 2015, 04:31 4

35. Zylam (Posts: 676; Member since: 20 Oct 2010)


You took him clean out man, hardcore.

posted on 17 Nov 2015, 05:24 3

36. darkkjedii (Posts: 20568; Member since: 05 Feb 2011)


You shut him up with that one bro.

posted on 17 Nov 2015, 07:07

38. Zylam (Posts: 676; Member since: 20 Oct 2010)


Haha +1 to you too sir! Any day Techie gets served up, +1's on me!

posted on 18 Nov 2015, 09:34

56. TechieXP1969 (Posts: 9482; Member since: 25 Sep 2013)


He didn't serve me up.

posted on 18 Nov 2015, 09:29

55. TechieXP1969 (Posts: 9482; Member since: 25 Sep 2013)


He didnt shut me up. It doesn't change the facts no matter what BS he tries to claim about me. He doesn't know me.

posted on 17 Nov 2015, 12:17

46. TechieXP1969 (Posts: 9482; Member since: 25 Sep 2013)


I'm not a fanboy at all, for any platform. It just so happens that the devices I buy typically don't have these type of issues.

Out of all the Samsung devices I have own, Blackberries, Palm and Windows Mobile, I've only had to go back to a store once for an exchange for a non-working device. It was an HTC Thunderbolt which was stuck in a boot loop.

But, How am I being a hypocrite. So let's see. Ipad pro was just release a few days ago. Right? Apple already see there is an issue with iPhone 6/6S devices having this same issue. Seems Apple would have tested one iPad Pro to see if it had the same and if so, just held on to it and release it after a fix was available, which could immediately be download when attached to iTunes or right after the device was setup.

Never seen me criticize Samsung? I do. Many guys post that there Note/S6 saying the device dont lag. I've step in an said I've had some hiccups in certain areas. I've also stated I was pissed Samsung dropped sdcard support without increasing the storage high enough.

But what exactly can I complain about, when I dont have any user issues with my devices? Look at all the devices I own or have own.

Hate? I dont hate Apple. What I dont understand is how Apple makes 2 devices that run iOS and they have more stupid ass issues vs an OEM that makes literally 100's and has far less issues.

Please google all the possible articles on Apple vs Samsung as far as product issues and you see with phones Apple has far more issues with falwed devices than any phone OEM...THAT IS FACT...NOT FICTION!!

Because you little soft boy who don't wanna say anything bad about paying all your frikkin money and take something out the box and then have problems.

If the issue is software related to iOS9.1, then why is it still being allowed to download and mess up more devices? It seems they woudl pull it until they fix it. Microosft just so happens to always pull patches if they start breaking stuff. Why can't Apple? BEcause they dont give a s%^t and neither do you obviously.

No I don't love Apple. I don't love Samsung either. I don't love any OEM. I buy products from more of them than you and none are as problematic as Apple has been.

I am not saying no one has issues. What I am saying is for OEM who make lots of products, they have less issues vs Apple with 2 products which is fact.

posted on 17 Nov 2015, 13:53

49. TechieXP1969 (Posts: 9482; Member since: 25 Sep 2013)


Let me be short, but be frank with you and any other Apple fan.
Devices can always have issues. But you need to consider this old fact first.

There was a survey done on reliability of laptops
http://www.blogcdn.com/www.engadget.com/media/2009/11/17nov09compach0qw83.jpg

It's old from 2009. But I use it for my basis of argument.
Dell was blasted for years saying they sell low quality hardware because so many people had issues.

Consider this fact- Dell at the time was selling 10-12M computers per quarter, while Apple was selling 1.5-2M per quarter.

Apple's reliabilty rating was 17% whiel Dell was 18%. Sure Dell was slightly worse. But consider this. Dell haing sold 12M computers in a quarter, still had far more reliable hardware in peoples hands vs Apple.

Consider that 17% of 2M is a very high number considering Apple designs their own hardware where most configurations were nearly fixed with the only changes was drive size and memory amount vs Dell where you could reconfigure lots of options.

What has changed? NOTHING. Apple makes one mobile OS that is shared with 3 devices that all basically use the exact same hardware...YES OR NO!!! They all have fixed configurations. RIGHT?

So if one device has an issue liek this one, than sure a device with a similar config would too. If it safe to assume that?

Now, here is a simple fix. Why didn't Apple pull the latest firmware when its already been shown its been breaking the Touch ID, causing issues while the device is charging and more?

When we have seen OEM's like Microosft who have released bad patches, pull them to prevent furth damage until they can fix. Why can't Apple do this?

How is this problem specifically not ever seen in-house as far as we know when they have not one, but 5 separate devices having this issue after updating to 9.0/1.

YEs the problem is likely nto hardware related. GREAT. So why is iOS 9 not being pulled until Apple fixes it and provides a working firmware? Isn't it thaty simple?

This is why other OEM's roll out updates to only so many at a time. So if their is an issue, not everyone will go down with th sinking ship. But not Apple. Because sells is all that matters to them with their gimmicky salesmen Ivy and the Shill Schiller.

No I am not saying other guys at other company's are any less of a shill. But none of them are so bold as to be a shill right in yoru face.

I dont give rats @$$ what you say about me. I speak bad of all OEM's and I dont always post on every Apple article.

But for me, AntennaGate, BendGate and this oen whatever you want to call it, may not have been totally available, but it is avoidable. After all, who else has ever had antenna issues? NO ONE! Who else had bending phones? Samsung did with the S4 only...any charging issues? Not that I am aware of.

Then as soon as someone points a finger at Apple, here comes you poisonous fags with your hate messages. I dont give a crap about what you think.

posted on 18 Nov 2015, 09:40

57. TechieXP1969 (Posts: 9482; Member since: 25 Sep 2013)


Gonna show you how ignorant you are.
Apple makes one tablet and one phone.
HTC makes several phones, Sony makes several phones, Samsugn makes several phones. In fact, ALL the Android OEM makes several phones and some make phone using different operating system.

Why is it, those OEM's dont have all these stupid problems Apple has?

Hopw stupid do you have ot be to, see one of YOUR devices has a list of issues since moving to a new OS, and you still shove the faulty OS onto more devices.

Microsoft use to do that too. They don't know. They roll out updates and cut them off when serious problems show up.

This is a serious problem that yes is linked to software, that Apple has taken no preventative measures to deal with.

I've never had charging problem. I'm not saying no one has. But I haven't heard any wide reports of it.

Yes all Apple news good or bad, useful or useless is sensationalized. It's you all fault for glorifying them like they are God So take your medicine you hateful hypocrite

posted on 16 Nov 2015, 23:08 8

21. nctx77 (Posts: 1862; Member since: 03 Sep 2013)


Did the Surface Pro not have screen issues? Sit your essay writing @$$ down somewhere!!! By the way, my Pro does not have this issue!

posted on 17 Nov 2015, 05:25

37. darkkjedii (Posts: 20568; Member since: 05 Feb 2011)


How're you liking the pro so far?

posted on 17 Nov 2015, 12:27

47. TechieXP1969 (Posts: 9482; Member since: 25 Sep 2013)


I have a Surface Pro 4. Do they have screen issues? I have read "SOME" peopel have had issues. But Microosft I am sure is handling it. I just got mine and only had it 1 day.

The only problem I had is, when I updated to the latest build of Windows 10, for some reason I couldn't launch any apps off the Start menu. So I chose to reset the device. During the reset the device failed to completely recover. I went onto MS website, downloaded a fix and I was able to recover it back to factory and I redid everything over. It took me 2 hours to solve the problem.

Am I angry? No. But I'm not happen I had to reset a brand new device and I went on MS website and made a complaint about the issue I had. Why? because I've not a fanboy liek you.

But the issue I had wasnt an issue I caused nor was it a issue cause by the OEM either. It was just an upgrade that didnt go well and I have enough smarts to fix it. But with Apple you cant fix them many times.

I criticize all OEM. I've bashed HTC, Apple, Microsoft, Samsung and Sony for several things. Obviously you dont read all of my posts. Try to do so and you see I've spoke bad of Samsung. But its not for the same BS you have to deal with, with Apple. I based Samsung for not replacing stuff they take away with an acceptable replacement. Like not giving enough storage after no sdcard. Like filling their phoens with gimmiky useless junk which they dont do anymore. Or how Samsung should be liek Apple and not let carriers in the US fill their phoens up with crap that makes them run bad when the International version runs perfect.

I've never opened a box for a phone and have it arrived bent or damage. can Apple users say the same? NO! I've never had a device arrive DOA from any OEM, can Apple users say the same? No! I have never updated a smartphone from any brand and have it be made a brick until I could get to a PC or somethign to fix it, can Apple users say the same? NO!

Have I ever had to factory reset a device? Yes! Often? No!

Now I see you like kissing Apple's @$$ so keep kissing it.

posted on 17 Nov 2015, 12:44

48. TechieXP1969 (Posts: 9482; Member since: 25 Sep 2013)


I just Got a Surface pro 4 i5/128/4GB and I dont have the issue either. In fact I Googled it for details because I didnt hear anything about it. Sucks for those who may be having it and hopefully it can be fixed soon or just replace the device.

I am loving it. I got it for the wife because she got half the cash by selling her iPad. She has a mini she can play with when she needs her iOS fix. But she loves this Pro and I cant wait to get me a Book.

posted on 17 Nov 2015, 02:51 2

33. Norris (Posts: 121; Member since: 26 Jun 2015)


This happens with my iPod touch also but only when I use unauthorized lightning cable with the original one it works perfectly fine.

posted on 17 Nov 2015, 08:53

40. .VELOCITY. (banned) (Posts: 35; Member since: 15 Nov 2015)


Absolutely agree Techie. +1.

posted on 17 Nov 2015, 14:48 1

51. darkkjedii (Posts: 20568; Member since: 05 Feb 2011)


Bye Arte8800, 21 bans and counting.

posted on 16 Nov 2015, 21:36 2

8. EC112987 (Posts: 666; Member since: 10 Nov 2014)


These articles are pointless regardless of what the product is. I've bought defective stuff from a few companies and it didn't become a type of "gate". The apple haters will jump on this as a knock on apple.

posted on 16 Nov 2015, 22:03 1

11. zeeBomb (Posts: 1963; Member since: 14 Aug 2014)


Well...the only thing I can say is: get used to it. We may even see more articles tomorrow.

posted on 16 Nov 2015, 22:27 4

17. Tizo101 (Posts: 395; Member since: 05 Jun 2015)


remember the nexus 6p? why should apple be excused?

posted on 16 Nov 2015, 22:42

18. EC112987 (Posts: 666; Member since: 10 Nov 2014)


I made the same comment on that article. My brother had the 6p and it hasn't happened yet. My point was all releases are flawed.

posted on 16 Nov 2015, 22:15 4

13. danwatson (Posts: 117; Member since: 03 Jan 2012)


Apple sells a ton of the same product compared to most other companies and industries. If iOS 9 has a bug or the iPhone has a hardware issue, there are potentially millions of people affected. Plus, even the people who don't own the affected product probably want to own it and are very interested in the issue. The rest of us probably know someone affected so it expands the reach. No one cares if my Asus G501 laptop has an issue. You probably have never heard of it, don't want it, are not interested, and don't know someone with it. Also, these are add supported news sights that only make revenue on views/clicks. An article for or against Apple with millions of people affected is a worthwhile story

posted on 16 Nov 2015, 22:27 8

16. TechieXP1969 (Posts: 9482; Member since: 25 Sep 2013)


Its a knock om them for releasing low quality products that cost to much and now its all coming full circle. This is what you fools have been buying for years. You just think it better.

So much for it just works...AYE?!!!!!!!!!!!!!!!

Criticizing tech is part of blogging, no matter the brand. Why people have to be haters because they aren't sucking on Apple's buns like you all do?

posted on 16 Nov 2015, 22:44 3

19. EC112987 (Posts: 666; Member since: 10 Nov 2014)


My daily driver is a edge plus and also own a galaxy tab. It's not about being a fanboy.

posted on 17 Nov 2015, 13:55

50. TechieXP1969 (Posts: 9482; Member since: 25 Sep 2013)


They arent pointless. If a product you pay money for isnt working and you could potentially avoid the same issue, then an article liek this is helpful.

What is bad is these brainwashed fanboys who defend Apple but will bash another OEM in seconds. That si the problem.

They cant admit their beloved Apple isnt as perfect as they try to make it seem. All that "it just works" BS and Apple doesnt release anything unless its perfect is nothing more than fanboi brainwashed smokescreen and mirrors.

How anyone can be so delusional is beyond me. But then again, people can get hooked on drugs, shows how weak minded they are.

posted on 17 Nov 2015, 00:04 2

24. jove39 (Posts: 1837; Member since: 18 Oct 2011)


Let's stop calling it iPad Pro...its just giant iPad...there is nothing pro about it.

posted on 17 Nov 2015, 00:08 1

27. Podrick (Posts: 568; Member since: 19 Aug 2015)


Its bug and ripoff is definitely pro.

posted on 17 Nov 2015, 02:39 1

32. techperson211 (Posts: 1184; Member since: 27 Feb 2014)


No, it's an oversized ipod touch.

posted on 17 Nov 2015, 00:04 1

25. Podrick (Posts: 568; Member since: 19 Aug 2015)


Premium bug.

posted on 17 Nov 2015, 00:06

26. jove39 (Posts: 1837; Member since: 18 Oct 2011)


Apple might be cutting on processing power while charging.

posted on 17 Nov 2015, 01:35 2

28. solidsnake695 (Posts: 132; Member since: 04 Jan 2013)


more iphonearena employee died

posted on 17 Nov 2015, 02:22 1

30. GreekGeek (Posts: 1276; Member since: 22 Mar 2014)


Early adopter blues LOL

posted on 17 Nov 2015, 02:57 1

34. cnour (Posts: 614; Member since: 11 Sep 2014)


Always the same stories. An article that will disappear and will go to the trash like the other articles on any Apple product.

posted on 17 Nov 2015, 08:12 1

39. Dr.SamX (Posts: 153; Member since: 19 Jan 2015)


Did not read the full article, but iPad Pro is s**t, right?

posted on 17 Nov 2015, 10:19

41. adsg48 (Posts: 60; Member since: 18 Apr 2015)


same thing happened thrice to my new iPod touch 6th Gen after updating to iOS 9.1...and I have to hold down both Sleep /Wake and Home button simultaneously to make it work again...but no such thing happened since last one week

posted on 17 Nov 2015, 11:25

42. wesley. (Posts: 84; Member since: 06 Aug 2013)


Iphony non premium products...

posted on 17 Nov 2015, 11:27 1

43. wesley. (Posts: 84; Member since: 06 Aug 2013)


Must have put the lightning charger in the wrong way round. LOL

posted on 17 Nov 2015, 14:50 1

52. darkkjedii (Posts: 20568; Member since: 05 Feb 2011)


Be honest. Who all actually read posts 46 47 &49?

posted on 18 Nov 2015, 09:41

58. TechieXP1969 (Posts: 9482; Member since: 25 Sep 2013)


Be honest, who you think cares if you want too or not?
You don't have too. In fact you don't ever have to read any of my posts EVER!

It isn't going to stop me from posting them.

posted on 17 Nov 2015, 20:03

53. razzen (Posts: 2; Member since: 16 Nov 2015)


This comedy was brought to you by TIMagine Cook from Apple! :v

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