Faulty power button on the Apple iPhone 4 leads to $5 million suit against Apple
According to the suit, which seeks $5 million from Apple, the flex cable on the device is faulty, leading to the problems. And the plaintiff, Debra Hilton of Florida, alleges that Apple was well aware of the situation. To back up that claim, Ms.Hilton points out that Apple discussion forums read by hundreds of thousands of visitors, complained about a "wiggly" power button on the Apple iPhone 4. She also mentions a fix-it video on YouTube uploaded by a self-proclaimed iPhone repairman who said that the power button was defective. The video has been viewed more than 1 million times, and you can view it yourself by clicking on the video below.
Apple has not yet commented on the suit.
source: SCRIBD, GIGaom via TUAW
1. Nathan_ingx (Posts: 2992; Member since: 07 Mar 2012)
What the hell??
Never thought the company could stoop so low!
Darn! Thank God i don't go crazy over iPhones anymore! Sheesh!
Was indifferent but now i'm starting to hate.
5. Nathan_ingx (Posts: 2992; Member since: 07 Mar 2012)
"...the power button on the Apple iPhone 4 is designed to stop working once the one-year warranty expires..."
I know it's not officially confirmed yet, but that is insane!
IT IS DESIGNED TO STOP WORKING...what does that tell people?
It's like they're testing secretly even on the power button, giving it a time-frame for it to 'work'...all for some extra bills.
40. Chaseism (Posts: 54; Member since: 08 May 2013)
I cannot...for the life of me...believe that you guys actually think a company would design their phone to fail. I mean, think about what that sentence says...the power button is designed to fail when the one year warranty expires. With all the people with AppleCare or phone insurance...why would this be smart? Also, how do you design something to fail after a certain amount of time? Wouldn't it matter more about how much the power button is used rather than a length of time?
I love you guys, but it's honestly like none of you actually think. People will file suit for anything, but it doesn't mean you have to believe it.
16. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)
Hahaha. Good i'm so really happy, good you deserve it you bad fruit.
35. TheBitterTruth (unregistered)
and you deserve red thumb
36. anywherehome (Posts: 971; Member since: 13 Dec 2011)
you are smart, only st*pids would buy such a device from such a spoiled company:
"Quarter of iPhones have a broken screen, poll says."
"Foxconn's iPhone 5 devices fall below agreed standards"
"Apple iOS Apps Leak More Personal Info Than Android".
"40% of iOS popular apps invade your privacy without any permission."
"FBI files: STEVE JOBS was a lying, power hungry, mad man."
39. PAPINYC (Posts: 2171; Member since: 30 Jul 2011)
'Wat u talkin' 'bout Willis!!'
This is what Apple does to all their products; just look at all those dead Macbooks on Craigslist that die precisely after the 3-year mark (right after Apple dis-Care expiRes).
I think the suit should be amended to 5 BILLION (for all those poor little unsuspecting and gullible iSouls)!!!
3. Dingy_cellar_dweller (Posts: 181; Member since: 16 Mar 2013)
Quality is built into the iphone and also designed into its home button too.
The iphone is a great phone but Apple is an evil company.
4. Muhannad (Posts: 455; Member since: 20 Sep 2011)
I find this very interesting that its in the news finally, my sibling is suffering the same exact power button problem on their iPhone 4. Sure its an old phone but it shouldn't be designed to fail.
6. Droiddoes (unregistered)
LMFAO. More of that "premium apple build quality" we've come to expect!
"You're pushing the button wrong! iphone works exactly how it is supposed to!"
7. Nathan_ingx (Posts: 2992; Member since: 07 Mar 2012)
Lol, i thought of commenting something like,
'Is everyone starting to press the power button wrong again?'
10. zibbyzib2000 (Posts: 156; Member since: 18 Nov 2010)
I had this happen with my 4s 1 years and 1 month after I purchased it. When I called they told me that it happens when I push the power button too many times. So I was like "What??? Isn't that what its supposed to be for in the first place". I got it fixed locally for like $60 but now reading this article is making me want to call to complain.
17. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)
Then why buy Apple products!
Last year they made 500 million on repairs, holy cow...
33. VZWuser76 (Posts: 1174; Member since: 04 Mar 2010)
Same thing happened with both of the iPods I've owned. I bought both through Walmart & luckily I ponied up for the extended warranty. Both were classic models, my 30GB's battery took a dive 1 year & 3 months after purchase, my 120GB's battery AND hard drive went out 1 year and 2 months after purchase.
The 120GB's was the worst because after the new hard drive was replaced it wouldn't recognize me as the legitimate owner of the content I had bought through iTunes. Contacting Apple did no good (a week of emails with them sending me links to the support section which I had already been through thoroughly). After none of that fixed the issue they instructed me to redownload my content. When I asked about getting reimbursed for it I was told it would have to come out of my pocket. I had around $100 worth of content through iTunes and my history showed I had bought it all, but I was informed that the money I had paid was for a one time download. That's why I have never given them another dime of my money. Most any place you buy content will allow you to redownload it if it gets corrupted or lost. And the fact that it was Apple's device failure that caused it was the final straw for me. If they can't take better care of customers like me then why should I support them?
9. InspectorGadget80 (Posts: 6116; Member since: 26 Mar 2011)
They should of ask 300 billion. Half of Apple's cash
12. saurik (Posts: 86; Member since: 13 May 2013)
I think the fandroids on here should take a break and that lady wins the case, only then should they agree to the statement "the power button on the Apple iPhone 4 is designed to stop working once the one-year warranty expires".
15. nerdylish (Posts: 51; Member since: 13 Apr 2013)
And now suddenly every poster on this site would have owned an iPhone 4 and come up with their story about how the power button failed after an year.
14. Malique001 (Posts: 58; Member since: 08 Jun 2012)
The allegation seems to be right on point because before I upgraded to an iPhone 5, my iPhone 4's power/lock button did indeed stop working about a year after I purchased it. Not surprised Apple would do something like this though.
19. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)
Apples nother trick to make customers spend to gain money from public, wow how smart apple, but consumers don't care cause what matters is they have a trend phone to show off..?
18. GhostBear (Posts: 18; Member since: 01 Feb 2013)
Previous iPhone 4 owner, I always had problem with signal reception. The power button became weak but never completely failed on me. Also went through three charging cables, they told me too much flexing made the wires inside break. I never used the ear buds but they were made with a similar style cable. Those were the only issues I ever had with mine. My next phone on contract was a Motorola. I never had build quality issues with that phone but they were terrible with updating the software.
20. XperiaPrince (Posts: 108; Member since: 25 Dec 2012)
Who the hell is thumbing everyone down?
22. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)
Yea tell them Eperiaprince.
Hey what's the big idear?
Positive comments getting thumbs down, wtf.
21. XperiaPrince (Posts: 108; Member since: 25 Dec 2012)
That is just low apple...apple has been greedy,cause my old 3gs is still working fine.But they changed.Their latest products have very low quality.they are like designed to scratch and break or shatter.
23. darkvadervip (Posts: 289; Member since: 08 Dec 2010)
This is stupid! That's like me suing Casio or Texas Instruments over faulty calculator buttons that go bad or Samsung because the low end android screens and batteries go out. People always trying to get money. What next tv remotes
24. kozza3 (Posts: 574; Member since: 17 Oct 2012)
i don't think its a faulty flex, it has always been related to the small black clicker falling off
jpgeasily replaced :D
26. darkkjedii (Posts: 10070; Member since: 05 Feb 2011)
Apple you had better hurry up and address this, and it better be done correctly cause this sucks big time.
27. 9thWonderful (Posts: 230; Member since: 24 Jan 2013)
hmm...interesting. have had iPhones since the iPhone 4 & never had one issue w/a power button going out. this only tells me that you can't believe everything you see/hear. ppl find creative ways to get money they haven't earned everyday.
28. skymitch89 (Posts: 1015; Member since: 05 Nov 2010)
To me it seems more like the person is trying to make a quick buck, or 5 million. In my opinion, this power button "issue" is more like normal wear and tear on the device instead of an actual defect. If that is the case, then I should sue HTC because once the battery in my Evo Shift was 1.5yrs old it stopped holding a proper charge. I guess that I could say that "they are designed to stop charging after 1.5yrs".
34. VZWuser76 (Posts: 1174; Member since: 04 Mar 2010)
Buttons and batteries are rated for a certain amount of presses and recharges, respectively. Say a button is rated for 100,000 presses, or a battery is rated for 1,000 charges, that should be enough to get most people to the point where they will upgrade. If they chose parts that would put it just outside the warranty, then that's pretty crappy. Read my post above, I had 2 iPod classics, both had the batteries go out and 1 had the hard drive go out shortly after the 1 year warranty expired. And I didn't even use them that much.
29. biophone (Posts: 1893; Member since: 15 Jun 2011)
I actually had this problem twice on my iPhone 4. One time Verizon replaced it for free the other Apple replaced it for free. This is a serious problem though and if I had to shell out $150 for repairs I would have been a lot more mad!
30. xperiaDROID (Posts: 5042; Member since: 08 Mar 2013)
I never knew that iPhones have this sort of problem, luckily I didn't own an iPhone!
Phew! That was a close one!
32. dexter_jdr (Posts: 1088; Member since: 28 Jun 2012)
yeah this article is true. the power and home button will stop working after warranty .
just like sony ps3's hard drive! the hard drive will break after warranty!! damn you sony!!!!!
37. jamil_m7 (Posts: 15; Member since: 16 Oct 2012)
that is so not true, I hate apple like hate it ! but I've seen my friend carried around iPhone 4 since the launch until the one x arrived and he had no problems what so ever ( I see him every day so I know ) but i remember in that the home button became a little bad to press but still just a little his iPhone was unlocked 32g black one so I don't know about those crappy carrier locked devices you guys are getting.
41. dragonstkdgirl (Posts: 144; Member since: 07 Apr 2012)
I've had two iPod classics (versions from the last three or four years) that have each had either the power or center button fail to the point of needing a warranty replacement.
Is this a common Apple issue?
42. wireless_cartel (Posts: 1; Member since: 16 May 2013)
How does this even make sense? How can someone claim that the lock button is made to stop working after a year of use? Everyone's use is different. This is just the outcome of someone who was upset at coincidently having their lock button fail after their one year mark. Obviously if a phone literally has 4 buttons on it they will become overused eventually. I've had the same issue happen to me and it is just something that happens after a while. No hard feelings. They don't advertise the phone as invincible or unbreakable. A phone is a phone and buttons will stop working after a while. Just saying.
43. spasticpat (Posts: 61; Member since: 18 Dec 2012)
I've had my 4S since it came out, never had a problem. I think it depends on use. If Apple is making them faulty on purpose then shame on them, get your money back or they should replace with a new device and they should be held accountable. But I highly doubt they're doing it on purpose. If you're careful with your device and all shouldn't be a problem. I've never had any issues, my brother never had issues with his iPhone 4 and my sister never had issues with her iPhone 4 and they both had theirs 2+ years too. And why does this lady need $5 million? Did her home button going bad cost $5 million to her personally?
44. Challice (Posts: 1; Member since: 27 May 2013)
More complaints coming out and being posted. Some say as many as 800,000 views on support pages. classlawsuit.com/iphone-4-and-iphone-4s-owners-experiencing-power-button-failure-and-costly-fixes/