Some T-Mobile subscribers are having issues with the carrier. According to Downdetector.com, at 4:29 pm ET, 613 complaints about T-Mobile's service had been received compared to the 18 tallied at 6:55 am ET and 34 at 9:10 am ET. Complaints were submitted from Sacramento, Citrus Heights, Carmichael, Elk Grove, Dallas, Reno, Denton, Roseville, and Phoenix. 49% of the submitted complaints cited an issue with the T-Mobile customer's mobile phone. One-third of the complaints dealt with 5G home internet, and 19% said that they could not get a signal.
Some T-Mobile and Metro by T-Mobile subscribers are dealing with an outage
Metro by T-Mobile is also having a problem. From one report at 10:09 am ET, Downdetector showed 73 complaints as of 4:47 pm ET. The Downdetector website now shows that "User reports indicate problems at T-Mobile," and "User reports indicate possible problems at Metro by T-Mobile."
Downdetector says that T-Mobile is having problems. | Image credit-Downdetector
The low number of T-Mobile complaints suggests that the issue is regional. Last month, when Verizon suffered a nationwide outage, Downdetector received well over 20,000 submissions. Downdetector is owned by Ookla, the company behind the Speedtest.net app that measures your phone's down and uplink data speeds.
T-Mobile outage map. | Image credit-Downdetector
The problem appears to be a regional one
Other websites that report on the connectivity status of major service providers also show that some T-Mobile subscribers have experienced problems with their wireless service. StatusGator is reporting that there are possible issues with T-Mobile's wireless service. The website shows several complaints about T-Mobile coming from California. Other states where problems have been reported include Alabama and Florida. A similar service titled, "Is The Service Down," says that T-Mobile is having issues with the internet and wireless phone service, while some are experiencing a total blackout. This site states that the carrier has been having problems since 11:40 am on Saturday.
Another site confirms that some T-Mobile subscribers are unable to reach the network. | Image credit-X
As Saturday afternoon turned into Saturday evening, the number of complaints dropped dramatically and Downdetector changed its status on T-Mobile to state that it was now possibly having problems. That type of pattern is similar to what we saw with AT&T at the end of last month when the wireless provider confirmed that cut fiber led to a multi-state outage of the carrier's broadband service.
Are you having an issue with your T-Mobile service today?
Yes. My wireless service from T-Mobile has had issues.
65.94%
No. I haven't experienced any problems.
26.64%
I'm not a T-Mobile subscriber.
7.42%
T-Mobile hasn't commented on the issue it seems to be having, but if it does, we will update this article. Most likely we will discover that a small number of the carrier's subscribers were affected.
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Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 15 Pro Max, he has seen smartphones evolve into a global phenomenon. Beyond smartphones, Alan has covered the emergence of tablets, smartwatches, and smart speakers.
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