f you're an AT&T subscriber; you might be experiencing some issues with your wireless service today. According to Downdetector, the number of complaints from subscribers jumped from 71 at 12:42 pm ET today to peak at 1,765 at 1:12 pm ET. Since then, 380 reports were received at 6:12 pm ET compared to the usual number of 73. 55% of the complaints were about landline internet, 23% were about mobile internet service, and 22% dealt with wireless phone service.
Downdetector received complaints about AT&T service in cities like:
Charlotte
Atlanta
Raleigh
Greenville
Summerville
Charleston
Columbia
Mount Pleasant
This morning, SuddenLink was investigating an issue that resulted in its subscribers getting busy signals when they tried to make outbound calls to AT&T subscribers. A notice from Sudden Link said that no other carrier was involved. A few minutes ago, some AT&T customers wrote to Downdetector to complain that their internet wasn't working, and 20 minutes ago complaints came in from AT&T wireless subscribers about their mobile phone service.
Are you experiencing issues with your AT&T service?
Yes.
53.85%
No.
30.77%
I'm not an AT&T subscrber.
15.38%
One AT&T wireless phone customer by the name of Stephen Fischer wrote, "Phone issue in San Tan Valley AZ yet again. this is starting to piss me off."
Downdetector reports that there are issues with AT&T's service. | Image credit-Downdetector
If you've been wondering how Downdetector works, the site says that it only reports an incident "When the number of problem reports is significantly higher than the typical volume for that time of day." Sometimes when there have been enough complaints to justify making an announcement, a quick return to usual numbers indicates that there was a minor outage that had a limited impact.
The numbers indicate problems are being experienced by AT&T subscribers. | Image credit-Downdetector
AT&T has now confirmed that Charleston, South Carolina customers are experiencing a broadband issue. Eric Onyechefule, the communications manager at AT&T, said, "We’re actively communicating with this provider to resolve the issue, so that service can be restored as quickly as possible. We understand how important these services are and appreciate the patience of our customers." The carrier said that fiber cut in a third-party network is responsible for the problem.
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AT&T couldn't give an exact time when full service will be restored although WCSC-TV in Charleston said that internet service is expected to be restored between 10 pm and 11 pm tonight. Besides Charleston, other impacted areas include West Ashley and portions of Johns Island. Outages were also reported in the Mount Pleasant and Isle of Palms area. Customers in other states including parts of South Carolina, Georgia, Tennessee, North Carolina, Kentucky, and Louisiana are also affected.
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