Samsung reluctant to give more compensations for Note 7

Samsung reluctant to give more compensations for Note 7
It appears that the fiasco surrounding the Samsung Note 7 is far from over. The manufacturer has acquired the services of a law firm called Lee & Ko in response to a class-action lawsuit filed by 2,400 Korean consumers, which demand 500,000 won ($426) per plaintiff for the time and money spent on replacing the faulty devices, as well as for psychological distress that occurred after the accidents.

In addition, the law firm would have to respond to another 5 individual lawsuits by customers who claim to have suffered physical damages including burns and respiratory diseases as a result of the exploding batteries, amounting to a combined number of 42 million won or around $35,800 of compensations.

One of these individuals called Lee, has said that the company refused to take responsibility at first and blamed him, as he was one of the first people to report about the issue:


Samsung, however, seems to feel that enough was done to atone for the mistakes on its behalf. A written opinion submitted by the tech giant to a court reads: 


What the manufacturer offered to affected customers was an online coupon for 100,000 won ($86) and the opportunity to upgrade to the upcoming Galaxy S8 flagship for half the price.

source: The Korea Herald via SamMobile

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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22 Comments

1. LilJokr unregistered

I agree, Samsung has indeed done enough to compensate those who purchased the Note 7. These people are simply becoming too greedy.

3. bolosantosi

Posts: 103; Member since: Sep 20, 2016

Yeah they have done enough compensation, of course people will try to take advantage of the situation.

15. Mxyzptlk unregistered

I don't think a class action is out of the books. Samsung should be held accountable for their negligence.

17. bubbadoes

Posts: 1225; Member since: May 03, 2012

they are rushing to release a S8--only answer for the fiasco of the Note 7

19. Michigan

Posts: 246; Member since: Nov 19, 2016

can't get enough of....... did i hold my phone wrong typing this? customers turning parasites? but s8 blows 'em all. ^^^

22. dazed1

Posts: 777; Member since: Jul 28, 2015

When Kiko007 is not around, he sure has a great substitute, apple should be proud of you 2.

7. Xperia14

Posts: 1203; Member since: Sep 01, 2015

If I would have suffered physical damage (like I had to live with damage to my airways for the rest of my life) I would be very pissed too, especially after Samsung told me that I used it wrong. I'm sure that Samsung was fully aware of the risks that they were taking, but they chose to rush the product and put the consumers at risk. I agree about all the scammers though.

20. Michigan

Posts: 246; Member since: Nov 19, 2016

sammy can't use apple saying anything related with 'wrong' leave it to apple, but either way customers got screwed en now they're backfiring.

21. Michigan

Posts: 246; Member since: Nov 19, 2016

sammy can't use apple saying anything related with 'wrong' leave it to apple, but either way customers got screwed en now they're backfiring.^^^

2. Mreveryphone

Posts: 1791; Member since: Apr 22, 2014

Just give us note user's the choice of a free s8 or Note 8 and call it even...

4. bolosantosi

Posts: 103; Member since: Sep 20, 2016

That'll never happen, they will lose even more money.

9. Mreveryphone

Posts: 1791; Member since: Apr 22, 2014

I know that... Just maybe if I say it then it will definitely maybe happen...

13. mackan84

Posts: 166; Member since: Feb 13, 2014

It costs like $280 dollars to manufacture a premium-phone so why not?

6. blingblingthing

Posts: 834; Member since: Oct 23, 2012

A full refund on the Note 7 and a free Note 8? Be realistic.

5. Plasticsh1t

Posts: 3090; Member since: Sep 01, 2014

Samsung better own up and compensate these poor fellas. They deserve better.

12. Kumar123 unregistered

100% Agree. They deserve better and Samsung has done such a $hitty job with the whole note 7. First they refused to involve the officials then they do a rushed job with the first recall to bring the note 7 again in the market without proper testing, as a result they have to do the second recall. It was the customers who have to suffer the most from the whole thing. Their $hitty quality control and lack of knowledge on fundamental design is clear with the whole note 7 fiasco. Even worse no one take full responsibility and resign from their post. They have no shame.

8. sissy246

Posts: 6950; Member since: Mar 04, 2015

If you were indeed hurt or had property damage yes Samsung better pay up. If you were out $5.00 to $15 in gas and a hour out of your day to return it $86 is plenty.

10. Mreveryphone

Posts: 1791; Member since: Apr 22, 2014

Whoops

11. HugoBarraCyanogenmod

Posts: 1408; Member since: Jul 06, 2014

Buy at your own risk, stop whining and don't always thinking customers are king

14. darkkjedii

Posts: 30781; Member since: Feb 05, 2011

Give those Note 7's back.

16. bubbadoes

Posts: 1225; Member since: May 03, 2012

First sentence in article says it all!.

18. McLTE

Posts: 922; Member since: Oct 18, 2011

I dont' think it's unreasonable to want compensation if physical injury or loss of property occurred though this Note 7 fiasco. I went though the process of owning 2 Note 7 phones and the resulting recalls also. Going for money because you "lost time" due to going back to the store, or having to set up another phone is a bit ridiculous to me. Suck it up and move on.

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