Leaked memo shows that on Sunday, AT&T's Buyer's Remorse Period will be cut to 14 days
According to the memo, starting Sunday, if you want to return a purchased phone and cancel your service, you will be charged an Early Termination Fee. If true, AT&T's new policy would align the carrier with Verizon, Sprint and T-Mobile which all have a 14 day return policy. There is some talk that if the memo is legit, AT&T will have a grace period running through November before the policy will take effect.
17. thunder18 (Posts: 116; Member since: 06 Aug 2009)
Truly the bah humbug spirit is strong this year.
5. hobble (Posts: 130; Member since: 11 Oct 2011)
They are the last major carrier to implement this policy.
6. networkdood (Posts: 6274; Member since: 31 Mar 2010)
yeah, they are just following along the lines of everyone else.
19. agarcia820 (Posts: 8; Member since: 23 Sep 2012)
They do it all the time. They recently copied verizon's "Shared Data Plans"
10. Mxyzptlk (Posts: 3700; Member since: 21 Apr 2012)
Don't blame AT&T. Those shiny new phones cost them money to subsidize and offer them at the prices they offer, lots of money when someone returns it in the 30 day period.
15. VZWuser76 (Posts: 1579; Member since: 04 Mar 2010)
It doesn't cost them less if they return it in 14 days.
On a side note, welcome to our world AT&T customers.
Signed, Verizon customers.
4. droiddomination (Posts: 203; Member since: 01 Dec 2011)
They need to destroy the deathstar. Again.
8. -box- (Posts: 3821; Member since: 04 Jan 2012)
I hope not. The 30-day period is one of the things that helps AT&T stand out from its competitors
9. johnbftl (Posts: 204; Member since: 09 Jun 2012)
Yes, we just had a meeting about it yesterday. Activation fees will not be refunded after 3 days. Verizon's been doing it for more than two years and T-Mobile has been doing it for as long as I can remember. It's pretty standard in the industry now. AT&T will also be launching the $65 gophone plan tomorrow. Unlimited talk text and 1gb data, unstackable so $.05/mb overage. You can't buy more like on the $50 plan with the $25 1 gb add on.
13. deathyyy (Posts: 101; Member since: 20 Dec 2011)
Yep, standard at Sprint as well from the 14 days to the non refundable activation fees after 3 days. Been well over a year.
11. bojan (Posts: 188; Member since: 06 Oct 2012)
I hate AT&T so much they dont care about there customers . this week i'm leaving AT&T and going to T-mobile. i had it with them everyday more greedy money hungry and careless company
12. Droiddoes (unregistered)
And you're going to tmobile? Prepare for the WORST customer service and most clueless CSR's India has to offer. May god have mercy on you.
14. rusticguy (Posts: 2828; Member since: 11 Aug 2012)
CSR's are same everywhere. Trained to talk like Parrots. No more no less.
18. thunder18 (Posts: 116; Member since: 06 Aug 2009)
In this case though, they did hold out the longest on this policy compared to the other carriers. Of course, they were the first to get rid of unlimited data so six of one, half dozen of the other I suppose.
20. johnbftl (Posts: 204; Member since: 09 Jun 2012)
AT&T is still honoring grandfathered unlimited data plans unlike Verizon though, which is forcing all their customers onto the shared data plans on their next upgrades.
22. SolidSnakeCG (Posts: 8; Member since: 07 Oct 2012)
exactly, we aren't forcing anybody to move to anything.. now only if the customers can understand that unlimited and any other current plans other than mobile share isn't compatable with facetime over cell data..
23. CRICKETownz (Posts: 980; Member since: 24 Oct 2009)
Verizon isn't forcing anyone onto shared data plans...its an option. Customers don't have to share data they can have their own...also 90% of the accounts you look at that gripe about losing unlimited data average 500MB - 1.7GB over a good period of time...so its not a big deal. eventually unlimited data for everyone is going away...grandfathered or not. its not economical for business, with the exception of prepaid services like Boost, Virgin Mobile, Straight Talk...etc.
21. SolidSnakeCG (Posts: 8; Member since: 07 Oct 2012)
yeah we did go up on the unlim first.. Though nothing is gonna be unlimited for long when coming to data, hell I didn't even think my garbage landline had a cap until they sent me a nice letter stating i was near 250GB usage and if i went over i would be charged overage -_-