Verizon

Verizon to drop return policy to 14 days on Jan 16?

posted by Victor H. / Jan 13, 2011, 8:38 AM

Verizon to drop return policy to 14 days on Jan 16?

Rumors have been circulating that Verizon Wireless, the nation's largest carrier, is planning to change its return policy to 14 days from the current 30 day period, and now more sources agree that the change will take place on January 16th, 2011.

There is still no official announcement from Verizon to confirm the change. However, judging from the massive 4G LTE launch accompanied with a slew of upcoming LTE phones, it seems that many transformations are being discussed behind closed doors and this might be one of them. The lowered return policy comes amidst the launch of the Verizon iPhone 4, one of the most anticipated handsets so far.

Other carriers like AT&T and Sprint still have a 30 day return period. The return policy allows you to test the service before you sign a 2-year agreement.

source: EVDOinfo

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42 Comments

1. cellgeek82

Posts: 518; Member since: Dec 20, 2009

Why is Verizon constantly cutting options for customers? I just hope Verizon doesn't screw around with the iPhone and change stuff like they did with android.

posted on Jan 13, 2011, 9:46 AM 1

5. XxVerbalxX unregistered

its true we already got the training on it. they do it because they can and it saves money by not having to sell those phones as used. plus if you do your damn research b4 u come into a store maybe then you wont need to exchange it. plus u still get a 1 year warranty if its defective after 14 days anyway. yes it still sucks but its not end of the world screwing customer drama u seem to feel it is. id b more pissed about the annual upgrades and NE2

posted on Jan 13, 2011, 11:01 AM 1

6. XxVerbalxX unregistered

replied to the wrong guy...4 jogutier

posted on Jan 13, 2011, 11:02 AM 1

11. jogutier

Posts: 324; Member since: Feb 12, 2010

It's ok little buddy. We expected some type of error from a VZW employee. :p

posted on Jan 13, 2011, 11:29 AM 3

15. XxVerbalxX unregistered

yeah i wouldnt recommend having me work on anyones account b4 my coffee. never mind try to post something that resembles english...

posted on Jan 13, 2011, 11:58 AM 3

18. btbotimtim

Posts: 272; Member since: Dec 08, 2010

one thing that i don't understand from carriers is that they offer 2 year contract and provide only 1 year warranty on defects. If they are promoting 2 year contract, they should give 2 year manufacturer's warranty instead of selling it. (i know phone insurance also covers lost and stolen but anyway)

posted on Jan 13, 2011, 12:48 PM 0

40. Zorin

Posts: 152; Member since: Jul 26, 2010

Well, maybe if VZW's specs weren't so 'off' we wouldn't have to exchange. Vortex posts epic battery life and it's completly false. U guys were right about my Env2. Last phone that I bought and didn't 'need' to return. However, VZW customer reviews do help, but most of them are just hilarious. I.E. - Had the phone for an hour...love it, greatest phone ever. What you don't like, - nothing... how the hell can u find anything negative in 1 hr. LOL.

posted on Jan 18, 2011, 3:41 PM 0

42. Zorin

Posts: 152; Member since: Jul 26, 2010

Sure the specs will be off!

posted on Jan 18, 2011, 3:43 PM 0

2. jack hale unregistered

I'm a Verizon customer and have received NO notification of this policy change. If this "rumor" were true why would they not notify their customers.

posted on Jan 13, 2011, 10:27 AM 0

20. Ayon unregistered

I almost hate to respond to this but as a current customer NO you will not receive some nifty notification in the mail. This does NOT effect your contract, plan, current phones, anything really. Your notification will be the next time you go into the store and buy a phone.

posted on Jan 13, 2011, 1:08 PM 2

41. Zorin

Posts: 152; Member since: Jul 26, 2010

When they changed the every-2 from $100-$50 and then from $50 to $30...I never heard anything from VZW. I found out the hard way...walked in to a store and some 4-eyed scab tell me, 'oh, you didn't hear about this' Like no you effin nub, I didn't. Thanks!

posted on Jan 18, 2011, 3:43 PM 0

3. jogutier

Posts: 324; Member since: Feb 12, 2010

Cause they don't care about their customers. You idiots are still going to buy the iPhone and any other phone that they put out. Quit acting like it hurts, when you totally ignore it after purchasing a phone.

posted on Jan 13, 2011, 10:56 AM 5

35. maccmill

Posts: 67; Member since: Oct 29, 2010

yeah, its not like verizon has a knife to your throat. If you don't like it, band together the 80 million customers they have and disconnect your service.... Then they'll be forced to offer better customer incentives.... but that would never happen, since we have no sense of unity in this country anymore... just like we've allowed the government to tap our phones and strip us of our constitutional rights. Believe me, there are more important things on your plate in this country than Verizon telling you that you only have 2 weeks to return a phone.

posted on Jan 13, 2011, 10:02 PM 0

4. Doakie

Posts: 2478; Member since: May 06, 2009

Suspicious how all these policy changes are coming right when the iphone comes to Verizon. Makes you wonder if this is due to paranoia of large scale iphone returns, or large scale Christmas returns of android handsets coming back to exchange for iphones. I was also suspecting that they raised their new handset every year to every two at the request if apple to work in the new iphone every year sales model. Maybe they were doing it to slow the exodus of droid one owners moving to the iphone. Dunno but something smells fishy.

posted on Jan 13, 2011, 10:59 AM 0

37. noneatthistime unregistered

Actually the reason for the change has a lot to do with Apple. They always have to run the show, and now since Verizon's carrying their products, they can't really make decesions without going to Steve Jobs first. Thats the main reason why Verizon rejected the I phone the first time they were asked to carry it. Apple is apparently the MAN and they want to rule this world!

posted on Jan 13, 2011, 10:36 PM 0

7. xtroid2k

Posts: 601; Member since: Jan 11, 2010

I worked at vzw until early 2009. And I must say vzw used to be very loose with customers and unfortunatly customers started taking more and more advantage of VZW. I was a cs rep and while they have alot of excellent customers they also have customers that they feel are owed the world and when verizon gives an inch they take a foot. Also it really doesn't matter cause if you get the good rep who cares about the customer who has a good supervisor exceptons are made anyway on a case by case basis. And finally you must remember that verizon is a composition of 5 baby carriers from the 90's. It takes along time to come up with national policies. and they are finally taking shape. Now that we are in a recession companies are now making sure that they are almost bullet proof financially. Although policies seem less friendly I think its good buisness

posted on Jan 13, 2011, 11:03 AM 1

9. Justworkhere unregistered

That's about the best way to summarize the situation. Fact is, many third party resellers have a 14 day return period, so this is not unheard of. Now, perhaps I am the odd bird out, but I tend to research my purchases, so I will know with a few days if the product I purchased will work for me, and in that 30 days seems to be overkill and will likely only result in those phones being scratched and dinged more than they would if returned in less than 14 days. Now, returned phones are NEVER resold to customers, as new, at a corporate store, however they ARE sold to Assurion and/or resold by the corporate Customer Service call center as certified like new devices. Wall o'text, sorry.

posted on Jan 13, 2011, 11:25 AM 0

22. still mad unregistered

And don't forget,,NOOOOO insurance on an i phone. EVER. mine was stolen an apple charged me 600 to replace it

posted on Jan 13, 2011, 1:46 PM 0

10. jogutier

Posts: 324; Member since: Feb 12, 2010

Sounds like you still work there. :p I say just go to BestBuy Mobile. For all of your cellphone needs. They still have their 30 MBG and now have a buy back system their comming out with. O' and dont forget instant rebates. Yea baby! I'm sorry, but that is such a huge sales gimmick that I'm totaly agaist and charging you sales tax on the retail amount when you get a phone for half the cost. Verizon should be paying for that cause we're signing a contract. :(

posted on Jan 13, 2011, 11:27 AM 2

14. Justworkhere unregistered

Be that as it may, there will always be an advantage to buying the device from a corporate location rather than dealing with an independent (this word is very important) third party reseller such as Best Buy. Third party resellers have very little corporate Verizon Wireless oversight, and because of this there have been many times that people have been, either purposefully, or accidently given wrong information on their accounts due to the reseller not having the same resources we have. Trust me when I say, after dealing with an inumerable amount of shady transaction from resellers, I as a consumer, would rather deal with the cor[porate source due to the bad taste left in my mouth. My point still stands that 14 days is more than enough time for an educated consumer to realize that his purchase is appropriate for his/her needs.

posted on Jan 13, 2011, 11:49 AM 1

16. jogutier

Posts: 324; Member since: Feb 12, 2010

@ Justworkhere It's funny you mention of the things to go to a "Corperate Verizon Store, but these are the reasons that made me start going to a Authorized Retailer. Another important thing you forgot to mention (probably purposely) is rebates. I know don't cringe too much. :) So anyways, I do beleive that some Verizon Corperate stores do have the correct info, but not enough for me to visit unfortunately. I think I just travel to much. O' well.

posted on Jan 13, 2011, 11:59 AM 1

21. justworkhere unregistered

Well, can't say I disagree with you in regards to rebates; I dislike them as much as you do. I understand why rebates are issued, but it doesn't mean I, as a consumer, have to like them. As far as the spelling issue, I mistyped on my cheap keyboard, attack the message not the grammar, although my spelling and grammar is pretty much better than most of what is here, although that is neither here nor there. If you don't like rebates than purchase online. If you want a better price than, please, utilize the benefits of a capitalistic society and vote with your dollars. However, if that independent reseller bites you, than take responsibility for your actions and deal with your situation through them. Do me a favor and do not come to me expecting for me to make right what they screwed up, and certainly don't get bent out of shape if i tell you that my policy is to charge you twenty dollars to transfer your contact info from your old device to new; that is a service we provide without cost to those that give us thier patronage. Thank you.

posted on Jan 13, 2011, 1:36 PM 0

23. ReaverSpark unregistered

I'm sorry. But you're wrong. Simple. If you're THAT lazy that you'd rather drive to an authorized retailer to not mail in a rebate, why don't you just not buy a phone. It's people like you that make me sick. Stop being lazy and actually WORK. Oh, and don't complain when your order gets screwed up at the reseller, then try to go to a corporate store to fix YOUR mistakes. I'd send you packing with the biggest smile on my face. Have some loyalty.

posted on Jan 13, 2011, 2:05 PM 0

24. jogutier

Posts: 324; Member since: Feb 12, 2010

Sorry ReaverSpark, it's not about being lazy. Don’t be judgmental. It's about the idea and money cost. With this economy you would think companies (Verizon) would try and give a helping hand with lower, if not eliminating the cost of rebates. O' but I forget. Verizon is a Republican owned business. So much for that reasoning piece.

posted on Jan 13, 2011, 2:24 PM 1

26. idroid unregistered

@jogutier, it's a business not a charity. Go to the redcross if you're looking for handouts bro!

posted on Jan 13, 2011, 2:40 PM 1

27. justworkhere unregistered

Republican, Democrat, Libertarian, Whig, or otherwise, it makes no difference. As previously mentioned Verizon Wireless is a business, not a charity. The fact that they are profitable means that they create wealth for not only themselves, but for others as they create jobs, which we than use to pay bill, buy goods, pay taxes (Liberals love that!), and generally do our part keeping this economy running. Profits promote investment and spurs consumption, which if you had even a rudimentary knowledge of economics would understand is the reason that you (I assume you are a productive member of society) have a job. Again, if you don't like it, vote with your wallet and go elsewhere. If Verizon wireless promotes practices that the consumers do not like than they will take their money elsewhere, possibly resulting in Big Red promoting different practices. it isn't rocket science folks, it's Econ101.

posted on Jan 13, 2011, 3:23 PM 0

25. idroid unregistered

now dude, not know

posted on Jan 13, 2011, 2:35 PM 0

17. XxVerbalxX unregistered

i've run into that b4 w/tmobile at target. even though its a 30 day return from the store isnt that seperate from the companys 14 day trial? pretty sure ur money was refunded for the device but ur still porked by the contract. then again u'd figure best buy would have more pull anyway...

posted on Jan 13, 2011, 12:12 PM 0

33. ABCD unregistered

That is exactly why they end up doing things like this. For example when the Early Termination Fee on smart phone was raised to $350 from $175. It was because customers would do the Buy one Get one Deals and then cancel service on at least one line and sell the extra phone on ebay or something for a profit. They lost a lot of money to scamming the system like that. Anyone who is actually trying to learn their new phone will know if it's right for them within a few days let alone 14 or 30. And the 1 year warrantee protects customers from the occasional Lemon. It is good policy and customer service is always there to help out.

posted on Jan 13, 2011, 9:26 PM 0

8. JohnBFTL unregistered

It's not that big of a deal. T-Mobile has had a 14 day return policy for years. And if you live in a state like California, it doesn't mean dick anyway. California's 30-day policy for wireless would supersede this policy.