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Some T-Mobile users need to restart their phones [UPDATED]

T-Mobile has fixed a service issue that affected some users.

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By Anam Hamid

Updated: Aug 29, 2025, 10:52 AM

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T-Mobile Wireless service

Update from August 29, 2025:

T-Mobile tells us it has fixed the issue, which impacted a small number of customers on the older LTE network in the Northeast and Midwest. Users should restart their devices to reconnect to the network.

Our teams resolved a service issue affecting a small number of customers on our older LTE core network in the Northeast and Midwest, and restarting devices will reconnect them to the network. Our 5G Standalone network was not impacted. We apologize for any inconvenience to our customers.

—T-Mobile spokesperson, August 2025

The original story follows below

T-Mobile appears to be down, with many people taking to social media websites to report that they have no service.

The outage appears to affect users in the Midwest and Northeast, with users from Ohio, New Jersey, and Massachusetts saying they aren't getting signals.

Woke up to SoS mode can’t login to the app can’t log in to the website both just time out

–McNuttyNutz, Reddit user, August 2025

The problem also affects Mint Mobile, an MVNO owned by T-Mobile that uses its towers.

According to the outage monitoring website Downdetector, service started deteriorating at around 3 AM ET and has only gotten worse since. That said, though a good many people are experiencing issues, this doesn't seem to be a widespread outage, though that might be because the problem popped up late at night. We are likely to see more complaints once people start getting up.

A couple of users say the problem fixed itself after they restarted their phones.

Is T-Mobile down for you?

Yes, not getting signal.

19.07%

Yes no signal and can't log in either.

6.21%

No, everything is fine.

74.72%

In addition to having no service, many users are also not able to log into their accounts on the website or the T-Life app, suggesting a systemic problem.

We have reached out to T-Mobile and will update the story if we hear back.

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Anam Hamid is a computer scientist turned tech journalist who has a keen interest in the tech world, with a particular focus on smartphones and tablets. She has previously written for Android Headlines and has also been a ghostwriter for several tech and car publications. Anam is not a tech hoarder and believes in using her gadgets for as long as possible. She is concerned about smartphone addiction and its impact on future generations, but she also appreciates the convenience that phones have brought into our lives. Anam is excited about technological advancements like folding screens and under-display sensors, and she often wonders about the future of technology. She values the overall experience of a device more than its individual specs and admires companies that deliver durable, high-quality products. In her free time, Anam enjoys reading, scrolling through Reddit and Instagram, and occasionally refreshing her programming skills through tutorials.

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