Android 10 update leaves Pixel phones frozen on the boot screen for hours

Android 10 update leaves Pixel phones frozen on the boot screen for hours
The latest version of Android, which puts an end to Google's dessert-themed naming scheme, is now finally rolling out to owners of Pixel phones around the world. Simply called Android 10, the latest release is full of new and exciting features, but it doesn't come without some minor problems as well.

While installing the Android 10 update, many Google Pixel owners got their devices stuck on the boot screen for hours on end. Despite the relatively small size of the OTA update, some users have reported in the Google product forums that their Pixel phones were stuck on the boot screen for up to six hours. Yes, you read that right, six hours!

The issue doesn't seem to be limited to a certain model, Android Central reports, and cases have been reported of all three generations of Pixel phones, including the Pixel 3a, being affected by unusually long installation times. Some of the affected users have reported installation times of anywhere from 30 minutes to up to six hours.

We've already updated one of our Pixel 3a and Pixel 2 units with no issues whatsoever. The Pixel 3a was very quick to download and install the 1.2GB update, and went through the initial boot up after the update surprisingly quick. The Pixel 2 was slower and took around five minutes on the first boot up after the update, but nowhere near the times some users are complaining about on Google's products forums.

We currently have no information as to what could be causing the extremely long install times, or why only some users are affected.

If you're updating your Pixel phone to Android 10 and your device is stuck on the boot screen with the Google logo, your best bet is, unfortunately, to wait it out. Google has so far provided no definitive solution to the problem, or an explanation, but a Google Product Expert has chimed in on the thread, advising people to just wait. The other option would be to boot into recovery mode from the frozen boot screen (by pressing either volume up or down and the power button simultaneously) and selecting Reboot system now. This should reboot your phone back into Android Pie. From then, you can try installing the update again or wait until an official solution exists.

However, Google advises against the latter method, as "force rebooting at this stage could corrupt files which could prevent the phone from booting again," a Product Expert has explained in the thread on Google's product forums.

We've reached out to Google and will update this story if and when we receive an official statement on the matter.

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78 Comments

1. maherk

Posts: 6953; Member since: Feb 10, 2012

And as someone else was saying, updates on Pixel phones is all about refinement, not features lol

11. AbhiD

Posts: 849; Member since: Apr 06, 2012

When have updates not caused issues on other devices? It's pretty common everywhere. Nothing specific. It's just that being the 1st to receive updates, Pixels end up being in limelight the most. The advantage being on pixels is receiving existing bug fixes, updates and security patches the latest. It does not mean that some new bug might not crop up. All manufacturers have their fair share of history in buggy updates and despite being months and years slower to do that

12. maherk

Posts: 6953; Member since: Feb 10, 2012

Not at this high rate. Pixel phones are known for their hardware and software issues, so yeah, stop deflecting.

32. Venom

Posts: 3722; Member since: Dec 14, 2017

And Huawei is known for being shady and corrupt.

34. meanestgenius

Posts: 22264; Member since: May 28, 2014

What does your opinion on Huawei have to do with Pixels having another buggy update? Stop deflecting from Googles issues with Pixels.

37. maherk

Posts: 6953; Member since: Feb 10, 2012

I told you, he can't help it, he loves getting humiliated.

50. meanestgenius

Posts: 22264; Member since: May 28, 2014

Exactly. He’s a glutton for punishment.

59. Venom

Posts: 3722; Member since: Dec 14, 2017

Don't worry, I will continue to bury you in articles like I always do.

68. meanestgenius

Posts: 22264; Member since: May 28, 2014

Lmao except you don’t. You usually run off, tail tucked firmly between your legs.

58. Venom

Posts: 3722; Member since: Dec 14, 2017

Humiliated by who? Lol certainly not by darkk's two lapdogs?

69. meanestgenius

Posts: 22264; Member since: May 28, 2014

Still mad that darkk kicked you to the curb, I see lmao.

57. Venom

Posts: 3722; Member since: Dec 14, 2017

You mean I can't mention another OEM in comparison to the source OEM article like you always do? There's a word for that...hypocrite.

70. meanestgenius

Posts: 22264; Member since: May 28, 2014

Nah, I mean stop deflecting from the real issues that Pixels consistently have, like you always do, lol. And I’d dial down the hypocrisy since you’re doing exactly what you’re accusing me of right now.

43. ssallen

Posts: 202; Member since: Oct 06, 2017

LOL, please. Apple literally bricked a bunch of watches with an update last year. Bring your laughable bias back when a Google release causes bricked devices.

49. meanestgenius

Posts: 22264; Member since: May 28, 2014

Why do Pixels fans like you continue to deflect from the issues that Pixels have been constantly with its software and hardware, from one generation to the next? You keep bringing up Apple negatively, but you’re calling others bias? Now THAT is laughable.

61. Venom

Posts: 3722; Member since: Dec 14, 2017

Just like you continue to deflect from the issues that plague Nokia phones and Huawei being a shady company? Lol I forced you to run to the OnePlus family that you couldn't talk trash about after I called the 6T the best phone ever.

71. meanestgenius

Posts: 22264; Member since: May 28, 2014

Nah, I mean now you keep deflecting from the issues that Pixels have been facing since their OG release. Lol, I forced you to run from the OnePlus family and start attacking them since I bought a OnePlus 7 Pro, and I forced you to run to Nokia branded smartphones when you claimed to own a Nokia 7.1 because you ditched the Pixels at one point.

60. Venom

Posts: 3722; Member since: Dec 14, 2017

Lol exactly. How many times has Apple bricked a device with an update that funny enough was supposed to fix a previous update?

72. meanestgenius

Posts: 22264; Member since: May 28, 2014

About as many times as Google has had issues with the entire Pixel line.

13. darkkjedii

Posts: 31304; Member since: Feb 05, 2011

This isn't about other devices, stop deflecting.

31. Venom

Posts: 3722; Member since: Dec 14, 2017

So it's deflecting even though he's right?

35. meanestgenius

Posts: 22264; Member since: May 28, 2014

No other Android devices have as many issues as Pixels do. Day one updates aren’t an advantage if they are always messing up your phone.

44. ssallen

Posts: 202; Member since: Oct 06, 2017

I have had every Pixel device since the beginning and have had ZERO day 1 issues. Every iPhone has day 1 issues as well....

48. meanestgenius

Posts: 22264; Member since: May 28, 2014

No one is saying that iPhones don’t have issues. But this article is about Pixels, so stop deflecting.

62. Venom

Posts: 3722; Member since: Dec 14, 2017

Don't be stupid. You know that's an erroneous statement and you know it. You should change your name because you are not a genius. You should have stayed a geek.

73. meanestgenius

Posts: 22264; Member since: May 28, 2014

That’s not an erroneous statement, that’s a fact. I would tell you to not be stupid, but that’s like telling a brick wall not to be a brick wall lmao! Your Venom has no poison to it, you should have stayed an imp that trolls Superman.

79. aegislash

Posts: 1516; Member since: Jan 27, 2015

Geeks tend to be smart though...so therefore you just gave meanest a compliment.

54. Vancetastic

Posts: 1567; Member since: May 17, 2017

Yes, it is.

16. ShadowSnypa786

Posts: 593; Member since: Jan 06, 2017

" despite being months and years slower to do that" We know who ya referring to ;) "Those" manufacturers have more models out than the Pixel line's, they also have different CPU variants and they also adding their own features ontop of stock android. Like the others said stop deflecting

2. gadgetpower

Posts: 283; Member since: Aug 23, 2019

This isn’t good. Its just like an android suddenly updating while you are on call and windows automatically updates and you’re stuck. Annoying.

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